CIS 121 Exam 1 Study Guide Questions
and Answers
1. Besides the main apps for Office 365 (Word, Excel, PowerPoint, Outlook, OneNote, Access, and
Publisher), what other apps are available? Hint: 1 is Microsoft Exchange. Know at least 2 more apps. -
Answer-Skype for Business Online and SharePoint Online.
2. How many devices can each user use when your company signs up for Office 365? - Answer-5 Devices
3. Which Office 365 deployment model only allows for 32-bit Office 2016 deployments? - Answer-Office
365 Portal
4. Know the 5 different administrator roles for Office 365. One of them creates the Office 365 account
for the company. One of them can manage users and groups. One of them can manage purchases and
support tickets. Know what the other 2 do as well. - Answer-Five administrator roles are available for
Office 365 enterprises:Global Administrator: Has access to all administrative features. This is the person
who signs up for Office 365. Only Global Administrators can assign other administrative roles. Only one
person in the company can serve in this role. Billing Administrator: Manages purchases, support tickets,
and subscriptions and monitors the overall health of the services. Password Administrator: Manages
requests for services, resets passwords, and monitors the overall health of the services. Users in this role
can reset passwords only for users and other Password Administrators. Service Administrator: Manages
service requests and monitors overall health of services. User Management Administrator: Manages
user accounts and user groups, resets passwords, and manages service requests. User Management
Administrators can also monitor the overall health of services. They cannot reset passwords for Billing,
, Global, or Service Administrators and they cannot delete a Global Administrator or create other
administrators.
5. Why would you used the sysprep command when cloning a server? - Answer-To prepare the server
and make a System template that functions as a new unique build every time it deployed.
6. What does sysprep do? - Answer-which will prepare the computer for capturing and shutdown of the
computer, you are ready to manually capture the image of a partition.
7. How is SharePoint used with Office 365? - Answer-It shares documents inside and outside of your
organization and collaborate with your colleagues.
8. How does maintenance reduce administrative overhead in Office 365? - Answer-It preforms
administrative tasks so you don't have to worry about backups, patches and software updates.
9. How is Office 365 kept up to date? - Answer-It is kept up to date by doing software upgrades that is
included in the price.
What is Office 365 Small Business Premium and how many users does it support? - Answer-Office 365
offers several different plans designed for small, midsize, and enterprise-level businesses. The Office 365
Small Business Premium (25 users), Office 365 Midsize Business (300 users), and Office 365 Enterprise E3
(unlimited users) plans include a subscription for Office 2016 for up to five PCs/Macs.
11. What is the difference between a sector-based image and a file-based image? Which type of file is a
WIM file? - Answer-A sector based image copies each sector to a file. A file-based disk image captures
images based on files on the disk. A Windows Imaging Format (WIM) file is a file-based image format
developed by Microsoft that enables a file structure (folders and files) to be stored inside a single WIM
database
12. What are the 3 types of Windows 10 accounts and how are they different? Hint: A Microsoft account
is one of them. - Answer-Microsoft accounts enable you to synchronize your desktop across multiple
and Answers
1. Besides the main apps for Office 365 (Word, Excel, PowerPoint, Outlook, OneNote, Access, and
Publisher), what other apps are available? Hint: 1 is Microsoft Exchange. Know at least 2 more apps. -
Answer-Skype for Business Online and SharePoint Online.
2. How many devices can each user use when your company signs up for Office 365? - Answer-5 Devices
3. Which Office 365 deployment model only allows for 32-bit Office 2016 deployments? - Answer-Office
365 Portal
4. Know the 5 different administrator roles for Office 365. One of them creates the Office 365 account
for the company. One of them can manage users and groups. One of them can manage purchases and
support tickets. Know what the other 2 do as well. - Answer-Five administrator roles are available for
Office 365 enterprises:Global Administrator: Has access to all administrative features. This is the person
who signs up for Office 365. Only Global Administrators can assign other administrative roles. Only one
person in the company can serve in this role. Billing Administrator: Manages purchases, support tickets,
and subscriptions and monitors the overall health of the services. Password Administrator: Manages
requests for services, resets passwords, and monitors the overall health of the services. Users in this role
can reset passwords only for users and other Password Administrators. Service Administrator: Manages
service requests and monitors overall health of services. User Management Administrator: Manages
user accounts and user groups, resets passwords, and manages service requests. User Management
Administrators can also monitor the overall health of services. They cannot reset passwords for Billing,
, Global, or Service Administrators and they cannot delete a Global Administrator or create other
administrators.
5. Why would you used the sysprep command when cloning a server? - Answer-To prepare the server
and make a System template that functions as a new unique build every time it deployed.
6. What does sysprep do? - Answer-which will prepare the computer for capturing and shutdown of the
computer, you are ready to manually capture the image of a partition.
7. How is SharePoint used with Office 365? - Answer-It shares documents inside and outside of your
organization and collaborate with your colleagues.
8. How does maintenance reduce administrative overhead in Office 365? - Answer-It preforms
administrative tasks so you don't have to worry about backups, patches and software updates.
9. How is Office 365 kept up to date? - Answer-It is kept up to date by doing software upgrades that is
included in the price.
What is Office 365 Small Business Premium and how many users does it support? - Answer-Office 365
offers several different plans designed for small, midsize, and enterprise-level businesses. The Office 365
Small Business Premium (25 users), Office 365 Midsize Business (300 users), and Office 365 Enterprise E3
(unlimited users) plans include a subscription for Office 2016 for up to five PCs/Macs.
11. What is the difference between a sector-based image and a file-based image? Which type of file is a
WIM file? - Answer-A sector based image copies each sector to a file. A file-based disk image captures
images based on files on the disk. A Windows Imaging Format (WIM) file is a file-based image format
developed by Microsoft that enables a file structure (folders and files) to be stored inside a single WIM
database
12. What are the 3 types of Windows 10 accounts and how are they different? Hint: A Microsoft account
is one of them. - Answer-Microsoft accounts enable you to synchronize your desktop across multiple
