HCB 101 HM 1 EXAM AND PRACTICE 2025 WITH ACTUAL
QUESTIONS AND CORRECT VERIFIED ANSWERS ALREADY
GRADED A+ 100% GUARANTEED PASS!
someone who buys goods or services from business? - CORRECT ANSWER-
customer
anyone requiring service? - CORRECT ANSWER-client
listening carefully to what someone is saying and asking questions? -
CORRECT ANSWER-active listening
a physical location a customer goes to obtain service? - CORRECT ANSWER-
contact point
the tendency to move towards a situation or away from it? - CORRECT
ANSWER-attitude
result of talent, training, or practice or a combination to have the ability to do
something well? - CORRECT ANSWER-skill
speaking in good tone, volume and intensity to help clearly convey a message?
- CORRECT ANSWER-verbal communication
,facial expressions, gestures, voice tone, physical proximity are all? - CORRECT
ANSWER-nonverbal communication
If a patient has found peace with a diagnosis or prognosis means they are in? -
CORRECT ANSWER-acceptance
Looks for a cause or fixes blame? - CORRECT ANSWER-Anger
The wish for extension of life, or later relief of pain? - CORRECT ANSWER-
Bargaining
state of having suffered a loss by death? - CORRECT ANSWER-Bereavement
adjusting to or solving challenges? - CORRECT ANSWER-coping
When a person cannot believe the diagnosis or prognosis? - CORRECT
ANSWER-Denial
Sense of great loss of the impending loss of being? - CORRECT ANSWER-
depression
the ability to imagine oneself in another's place and understand the others
feelings, and actions? - CORRECT ANSWER-Empathy
The emotional feeling of pain and distress that a person experience as a
reaction to loss? - CORRECT ANSWER-Grief
, Philosophy of care for the dying and their families? - CORRECT ANSWER-
hospice
a place where the bodies of the deceased persons are kept until identified and
claimed by relatives or released for burial? - CORRECT ANSWER-Morgue
the outward expression of grief and the behavior associated with loss? -
CORRECT ANSWER-mourning
the number of deaths in a given time or place? - CORRECT ANSWER-
mortality
the relief of symptoms when cure is no longer possible and treatment is
provided solely for comfort? - CORRECT ANSWER-Palliation
After death term - CORRECT ANSWER-postmorten
An affinity or relationship between persons or things wherein whatever affects
one similarly affects the other - CORRECT ANSWER-sympathy
An unhealthy condition of the body that ultimately leads to death? - CORRECT
ANSWER-terminal illness
The stiffness or rigidity that happens after death? - CORRECT ANSWER-Rigor
Mortis
Professional first impression, treating customers with the service they expect to
receive. The overall physical appearance, using professional titles and the
QUESTIONS AND CORRECT VERIFIED ANSWERS ALREADY
GRADED A+ 100% GUARANTEED PASS!
someone who buys goods or services from business? - CORRECT ANSWER-
customer
anyone requiring service? - CORRECT ANSWER-client
listening carefully to what someone is saying and asking questions? -
CORRECT ANSWER-active listening
a physical location a customer goes to obtain service? - CORRECT ANSWER-
contact point
the tendency to move towards a situation or away from it? - CORRECT
ANSWER-attitude
result of talent, training, or practice or a combination to have the ability to do
something well? - CORRECT ANSWER-skill
speaking in good tone, volume and intensity to help clearly convey a message?
- CORRECT ANSWER-verbal communication
,facial expressions, gestures, voice tone, physical proximity are all? - CORRECT
ANSWER-nonverbal communication
If a patient has found peace with a diagnosis or prognosis means they are in? -
CORRECT ANSWER-acceptance
Looks for a cause or fixes blame? - CORRECT ANSWER-Anger
The wish for extension of life, or later relief of pain? - CORRECT ANSWER-
Bargaining
state of having suffered a loss by death? - CORRECT ANSWER-Bereavement
adjusting to or solving challenges? - CORRECT ANSWER-coping
When a person cannot believe the diagnosis or prognosis? - CORRECT
ANSWER-Denial
Sense of great loss of the impending loss of being? - CORRECT ANSWER-
depression
the ability to imagine oneself in another's place and understand the others
feelings, and actions? - CORRECT ANSWER-Empathy
The emotional feeling of pain and distress that a person experience as a
reaction to loss? - CORRECT ANSWER-Grief
, Philosophy of care for the dying and their families? - CORRECT ANSWER-
hospice
a place where the bodies of the deceased persons are kept until identified and
claimed by relatives or released for burial? - CORRECT ANSWER-Morgue
the outward expression of grief and the behavior associated with loss? -
CORRECT ANSWER-mourning
the number of deaths in a given time or place? - CORRECT ANSWER-
mortality
the relief of symptoms when cure is no longer possible and treatment is
provided solely for comfort? - CORRECT ANSWER-Palliation
After death term - CORRECT ANSWER-postmorten
An affinity or relationship between persons or things wherein whatever affects
one similarly affects the other - CORRECT ANSWER-sympathy
An unhealthy condition of the body that ultimately leads to death? - CORRECT
ANSWER-terminal illness
The stiffness or rigidity that happens after death? - CORRECT ANSWER-Rigor
Mortis
Professional first impression, treating customers with the service they expect to
receive. The overall physical appearance, using professional titles and the
