HCSO – FINAL EXAM QUESTIONS AND
ANSWERS
Geographical boundaries - Districts - Answer-D1, D2, D3, D4, D5
District code format - Answer-D#
Example: D1
Geographical boundaries - Areas - Answer-D1 - Alpha and Bravo
D2 - Delta and Echo
D3 - Golf and Hotel
D4 - Juliet and Kilo
D5 - Nora and Oscar
Area code format - Answer-[District#][letter of area]
Example: 4K
,Geographical boundaries - Zones - Answer-1, 2, 3, and 4 for EACH Area
Zone code format - Answer-[letter of area]0#
Example: A03
Types of Communication - Answer-Verbal and Nonverbal
Verbal Communication - Answer-spoken/written word without inflections, expressions, or other body
language ~10% of the communication process
Nonverbal Communication - Answer-perceived attitudes on the part of the receiver (voice inflection,
facial expressions, body language)
~90% of the communication process
Communication Cycle - Answer-Sender > Message > Receiver > Feedback > Sender Message/Feedback
via Medium
You are required to give your ____ upon request - Answer-Dispatcher #
Types of customers we serve - Answer-External and Internal
External customers - Answer-citizens of Hillsborough county other agencies
Internal customers - Answer-HCSO employees
2 types of stress - Answer-Mental and Physical
, Example of Mental stress - Answer-short term memory loss
Example of Physical stress - Answer-Headaches
ALI - Answer-Automatic Location Identifier
ANI - Answer-Automatic Number Identifier
State of Florida E911 Rule - Answer-90% of all 911 calls answered within 10 seconds
Language Interpreters used only for ____ calls - Answer-911
TDD - Answer-Telecommunications Device for the Deaf
TTY - Answer-Teletypewriter
FCIC - Answer-Florida Crime Information Center
NCIC - Answer-National Crime Information Center
PSAP - Answer-Public Safety Answering Point
Primary PSAP - Answer-HCSO, TPD...call centers
Secondary PSAP - Answer-EMS, Fire...what we transfer to
ANSWERS
Geographical boundaries - Districts - Answer-D1, D2, D3, D4, D5
District code format - Answer-D#
Example: D1
Geographical boundaries - Areas - Answer-D1 - Alpha and Bravo
D2 - Delta and Echo
D3 - Golf and Hotel
D4 - Juliet and Kilo
D5 - Nora and Oscar
Area code format - Answer-[District#][letter of area]
Example: 4K
,Geographical boundaries - Zones - Answer-1, 2, 3, and 4 for EACH Area
Zone code format - Answer-[letter of area]0#
Example: A03
Types of Communication - Answer-Verbal and Nonverbal
Verbal Communication - Answer-spoken/written word without inflections, expressions, or other body
language ~10% of the communication process
Nonverbal Communication - Answer-perceived attitudes on the part of the receiver (voice inflection,
facial expressions, body language)
~90% of the communication process
Communication Cycle - Answer-Sender > Message > Receiver > Feedback > Sender Message/Feedback
via Medium
You are required to give your ____ upon request - Answer-Dispatcher #
Types of customers we serve - Answer-External and Internal
External customers - Answer-citizens of Hillsborough county other agencies
Internal customers - Answer-HCSO employees
2 types of stress - Answer-Mental and Physical
, Example of Mental stress - Answer-short term memory loss
Example of Physical stress - Answer-Headaches
ALI - Answer-Automatic Location Identifier
ANI - Answer-Automatic Number Identifier
State of Florida E911 Rule - Answer-90% of all 911 calls answered within 10 seconds
Language Interpreters used only for ____ calls - Answer-911
TDD - Answer-Telecommunications Device for the Deaf
TTY - Answer-Teletypewriter
FCIC - Answer-Florida Crime Information Center
NCIC - Answer-National Crime Information Center
PSAP - Answer-Public Safety Answering Point
Primary PSAP - Answer-HCSO, TPD...call centers
Secondary PSAP - Answer-EMS, Fire...what we transfer to
