MNGT EXAM 2 QUESTIONS WITH
100% CORRECT ANSWERS
The original start-up company, founded in a garage, grew at a amazing rate, with
employees added in groups as the organization expanded to fulfill its potential. Now the
Advisory Board wants to improve cost, quality, service, and speed. Which effect on the
structure should the Advisory Board expect from reengineering the structure of the
company?
a) Shift away from a strong vertical structure to emphasis on horizontal coordination.
b) Change from an approach of centralization to a stress on decentralization
c) Change from an approach of decentralization to a stress on centralization
d) Shift away from a strong horizontal structure to emphasis on vertical coordination -
Answer-a) Shift away from a strong vertical structure to emphasis on horizontal
coordination.
The U.S. Internal Revenue Service is organized to focus on these four groups of
taxpayers: individuals, small businesses, corporations, and non-profit and government
agencies. What type of organizational structure does this represent?
a) Cross-functional team
b) Matrix structure
c) Geographic-based division
d) Customer-based division - Answer-d) customer-based division
The new CEO is a strong believer in relational coordination. He achieved that in his own
career as he moved from department to department, up the ladder, but always keeping
his networking active. Which major contribution could he make to ensure that his new
company moves from emphasizing departmental goals to shared goals?
a) Lead the top executives in an off-site retreat to discuss their mutual concerns
b) Give employees freedom from strict work rules, for increased flexibility
c) Transfer employees from their original departments to new positions
d) Begin a generous program of rewarding individual effort and accomplishment -
Answer-b) Give employees freedom from strict work rules, for increased flexibility
Which type of production technology produces good in batches of one or a few products
designed to customer specification?
a) Continuous process production
b) Large-batch production
c) Small-batch production
d) Mass production - Answer-c) small-batch production
,Drugstore chains can be found located quite close to each other, serving a
neighborhood of blocks, not miles. Which distinct feature of service technology does this
distribution of facilities illustrate?
a) Following the trend toward decentralized authority
b) Organizing inventory by regional preferences
c) Planning for monopolizing the industry
d) Placing employees close to their customers - Answer-d) Placing employees close to
their customers
1. Which is NOT true regarding an organizational plan?
a. It can specify schedules
b. It is a desired future circumstance
c. It is a blueprint
d. It can specify resource allocation
e. It is an action for attaining goals - Answer-b) it is a desired future circumstance
1. Goals specify future ends and plans specify today's means - Answer-
1. "The purpose of Gabby's Water Filtration is to provide clean water to all men, women,
and children in Africa" is an example of a:
a. goal.
b. mission statement.
c. vision.
d. strategy.
e. Plan. - Answer-b) mission statement
1. The mission is the basis for all the organization's goals and plans.
a) True
b) False - Answer-a) true
1. The middle management skin care department of Helena's Beauty is most likely
responsible for the achievement of __________ goals.
a. tactical
b. top-level
c. operational
d. lower-level
e. strategic - Answer-a) tactical
1. The __________ is the blueprint that defines the organizational activities and
resource allocations in the form of cash, personnel, space, and facilities required for
meeting these targets.
a. tactical goal
b. strategic plan
c. operational plan
d. tactical plan
, e. operational goal - Answer-b) strategic plan
1. According to the strategy map, which is not a key driver that contributes to an
organization's long-term success?
a. Financial performance
b. Learning and growth
c. Crisis management
d. Internal processes
e. Customer service - Answer-c) crisis management
1. Hiring, developing, and retaining employees would be an example of which key driver
of an organization's success?
a. Internal process
b. None of these
c. Learning and growth
d. Financial performance
e. Customer service - Answer-c) learning and growth
1. Which is not a characteristic of an effective organizational goal?
a. Measure all performance
b. Linked to rewards
c. Specific and measurable
d. Defined time period
e. Challenging and realistic - Answer-a) measure all performance
1. Key performance indicators are a visual representation of the key drivers of an
organization's success.
a. True
b. False - Answer-b) false
1. Which of the following focuses attention on the methods and processes used to
achieve goals?
a. Management-by-means (MBM)
b. An intelligence team
c. Management-by-objectives (MBO)
d. Performance dashboards
e. Scenario building - Answer-a) management-by-means
1. All the following are essential steps in the management-by-objectives (MBO) process
except:
a. setting goals.
b. appraising overall performance.
c. devising a mission statement.
d. reviewing progress.
e. developing action plans. - Answer-c) devising a mission statement
100% CORRECT ANSWERS
The original start-up company, founded in a garage, grew at a amazing rate, with
employees added in groups as the organization expanded to fulfill its potential. Now the
Advisory Board wants to improve cost, quality, service, and speed. Which effect on the
structure should the Advisory Board expect from reengineering the structure of the
company?
a) Shift away from a strong vertical structure to emphasis on horizontal coordination.
b) Change from an approach of centralization to a stress on decentralization
c) Change from an approach of decentralization to a stress on centralization
d) Shift away from a strong horizontal structure to emphasis on vertical coordination -
Answer-a) Shift away from a strong vertical structure to emphasis on horizontal
coordination.
The U.S. Internal Revenue Service is organized to focus on these four groups of
taxpayers: individuals, small businesses, corporations, and non-profit and government
agencies. What type of organizational structure does this represent?
a) Cross-functional team
b) Matrix structure
c) Geographic-based division
d) Customer-based division - Answer-d) customer-based division
The new CEO is a strong believer in relational coordination. He achieved that in his own
career as he moved from department to department, up the ladder, but always keeping
his networking active. Which major contribution could he make to ensure that his new
company moves from emphasizing departmental goals to shared goals?
a) Lead the top executives in an off-site retreat to discuss their mutual concerns
b) Give employees freedom from strict work rules, for increased flexibility
c) Transfer employees from their original departments to new positions
d) Begin a generous program of rewarding individual effort and accomplishment -
Answer-b) Give employees freedom from strict work rules, for increased flexibility
Which type of production technology produces good in batches of one or a few products
designed to customer specification?
a) Continuous process production
b) Large-batch production
c) Small-batch production
d) Mass production - Answer-c) small-batch production
,Drugstore chains can be found located quite close to each other, serving a
neighborhood of blocks, not miles. Which distinct feature of service technology does this
distribution of facilities illustrate?
a) Following the trend toward decentralized authority
b) Organizing inventory by regional preferences
c) Planning for monopolizing the industry
d) Placing employees close to their customers - Answer-d) Placing employees close to
their customers
1. Which is NOT true regarding an organizational plan?
a. It can specify schedules
b. It is a desired future circumstance
c. It is a blueprint
d. It can specify resource allocation
e. It is an action for attaining goals - Answer-b) it is a desired future circumstance
1. Goals specify future ends and plans specify today's means - Answer-
1. "The purpose of Gabby's Water Filtration is to provide clean water to all men, women,
and children in Africa" is an example of a:
a. goal.
b. mission statement.
c. vision.
d. strategy.
e. Plan. - Answer-b) mission statement
1. The mission is the basis for all the organization's goals and plans.
a) True
b) False - Answer-a) true
1. The middle management skin care department of Helena's Beauty is most likely
responsible for the achievement of __________ goals.
a. tactical
b. top-level
c. operational
d. lower-level
e. strategic - Answer-a) tactical
1. The __________ is the blueprint that defines the organizational activities and
resource allocations in the form of cash, personnel, space, and facilities required for
meeting these targets.
a. tactical goal
b. strategic plan
c. operational plan
d. tactical plan
, e. operational goal - Answer-b) strategic plan
1. According to the strategy map, which is not a key driver that contributes to an
organization's long-term success?
a. Financial performance
b. Learning and growth
c. Crisis management
d. Internal processes
e. Customer service - Answer-c) crisis management
1. Hiring, developing, and retaining employees would be an example of which key driver
of an organization's success?
a. Internal process
b. None of these
c. Learning and growth
d. Financial performance
e. Customer service - Answer-c) learning and growth
1. Which is not a characteristic of an effective organizational goal?
a. Measure all performance
b. Linked to rewards
c. Specific and measurable
d. Defined time period
e. Challenging and realistic - Answer-a) measure all performance
1. Key performance indicators are a visual representation of the key drivers of an
organization's success.
a. True
b. False - Answer-b) false
1. Which of the following focuses attention on the methods and processes used to
achieve goals?
a. Management-by-means (MBM)
b. An intelligence team
c. Management-by-objectives (MBO)
d. Performance dashboards
e. Scenario building - Answer-a) management-by-means
1. All the following are essential steps in the management-by-objectives (MBO) process
except:
a. setting goals.
b. appraising overall performance.
c. devising a mission statement.
d. reviewing progress.
e. developing action plans. - Answer-c) devising a mission statement
