answers
• Intellectual Capital - correct answer ✔✔the collective brainpower of shared knowledge of a workplace
that can be used to create value.
• Knowledge Worker - correct answer ✔✔is someone whose mind is a critical asset to employers.
• Workforce Diversity - correct answer ✔✔describes differences among workers in gender, race, age,
ethnicity, religion, sexual orientation, and able-bondedness.
• Prejudice - correct answer ✔✔is the display of negative, irrational attitudes towards members of
diverse populations.
• Discrimination - correct answer ✔✔actively denies minority members the full benefits of
organizational membership.
• Glass ceiling effect - correct answer ✔✔is an invisible barrier limiting career advancement of women or
minorities.
• Globalization - correct answer ✔✔is the worldwide interdependence of resource, flows, product
markets, and business competition.
• Ethics - correct answer ✔✔set of moral standards of what is "good" and "right" in one's behavior.
• Portfolio worker - correct answer ✔✔has up-to-date skills that allow for job and career mobility.
• Organizations - correct answer ✔✔is a collection of people working together to achieve a common
purpose.
, • Open System - correct answer ✔✔transforms resource inputs from the environment into product
outputs.
• Productivity - correct answer ✔✔Is the quantity and quality of work performance, with resource
utilization considered.
• Performance Effectiveness - correct answer ✔✔is an output measure of task or goal accomplishment.
• Performance Efficiency - correct answer ✔✔is an input measure of resource cost associated with goal
accomplishment.
• General Environment - correct answer ✔✔is composed of economic, legal-political, technological,
socio-cultural, and natural environment conditions.
• Internet Censorship - correct answer ✔✔is the deliberate blockage and denial of public access to
information posted on the internet.
• Sustainable Business - correct answer ✔✔Both meets the needs of customers and protects the well-
being of our natural environment.
• Sustainable Innovation - correct answer ✔✔creates new products and production methods that have
reduced environmental impact.
• Value Creation - correct answer ✔✔is the creation of value for and satisfying needs of stakeholders.
• Competitive Advantage - correct answer ✔✔allows an organization to deal with market and
environmental forces better than its competitors.
• Strategic Positioning - correct answer ✔✔occurs when an organization does different things or the
same things in different ways from its major competitors.