USPS Sales & Services Associate
Training Questions with Correct
Answers
Name some Retail Communication Channels. ✔️✔️Self-service Kiosk; approved shippers that
do not receive compensation from the USPS; automated teller machines; stamps by mail; stamps
to go (stamps on consignment); stamps by fax; contract postal units; mobile retail units;
www.usps.com; village post offices.
Simple transactions can be moved away from the window by using _____________.
✔️✔️Self-service Kiosk.
When operating Postal Retail equipment you must understand and observe the safety standards
and procedures established by the USPS. What are htey and why are they important?
✔️✔️Always turn off power when doing any component replacement, do not engage in
horseplay, avoid toxic solvents, report hazardous conditions, do not operate unsafe equipment.
The procedures can save you from injury and will prevent lost time for you and the Postal
Service.
Name some benefits of Retail Equipment. ✔️✔️Performs multiple customer transactions;
reduces mathematical errors; calculates change; performs standardized transactions; records
complete day's business; produces PS 1412; prints receipts; customer monitor; faster; more
accurate; efficient.
,Name two type of unit accountabilities for stamp stock. ✔️✔️Individual and Segmented. SSA's
work from a shared retail floor stock with segmented.
What are some accountable paper credits that can be assigned to a SSA? ✔️✔️Cash, paper
stock (postage stock, stamped envelopes, stamped cards and IRC's [International Reply
Coupons]), money orders and non-postal stamps (migratory bird), semi-postal stamps, Philatelic
products.
Clerks are assigned stamp credit which consists of stamp stock and ______________.
✔️✔️Cash.
What is an International Reply Coupon (IRC)? ✔️✔️The sender of a letter can prepay for a
reply with these. When you receive an IRC from another country it is exchanged for the
equivalent of a current 1 oz stamp regardless of the country where purchased. Discontinued in
2013.
Individual Accountability counts must be performed at least every ___________. ✔️✔️4
months.
In Segmented Inventory offices, what is the cash tolerance and how often is the count
performed? ✔️✔️$10, once every 3 months.
, If you cannot be present when they count your stamp stock/cash, who can replace you?
✔️✔️An employee of YOUR choice.
A PS form 1412, Daily Financial Report, is divided into what 5 sections? ✔️✔️Stamp
Accountability, Receipts, Disbursements, Unit ID and Initial Section.
If a customer hands you a credit card for payment and it has not been signed... you must
_______________. ✔️✔️Not accept the card until signed.
What cannot be purchased with a credit card? ✔️✔️Money orders, trust fund deposits, pre-
cancelled stamps, COD funds, employee debts, Every Door Direct Mail, permit imprint deposits,
money-by-wire, postage meter setting, periodicals postage and passport fees remitted to the
Department of State.
All postal products and services can be purchased with a debit card except ____________.
✔️✔️Passport fees to the Department of State. But, a debit card may be used to purchase a
money order to send to them.
What the the 3 types of money orders? ✔️✔️Domestic, International and Bait.
What form is used to inquire about a lost or stolen money order? ✔️✔️PS Form 6401.
Training Questions with Correct
Answers
Name some Retail Communication Channels. ✔️✔️Self-service Kiosk; approved shippers that
do not receive compensation from the USPS; automated teller machines; stamps by mail; stamps
to go (stamps on consignment); stamps by fax; contract postal units; mobile retail units;
www.usps.com; village post offices.
Simple transactions can be moved away from the window by using _____________.
✔️✔️Self-service Kiosk.
When operating Postal Retail equipment you must understand and observe the safety standards
and procedures established by the USPS. What are htey and why are they important?
✔️✔️Always turn off power when doing any component replacement, do not engage in
horseplay, avoid toxic solvents, report hazardous conditions, do not operate unsafe equipment.
The procedures can save you from injury and will prevent lost time for you and the Postal
Service.
Name some benefits of Retail Equipment. ✔️✔️Performs multiple customer transactions;
reduces mathematical errors; calculates change; performs standardized transactions; records
complete day's business; produces PS 1412; prints receipts; customer monitor; faster; more
accurate; efficient.
,Name two type of unit accountabilities for stamp stock. ✔️✔️Individual and Segmented. SSA's
work from a shared retail floor stock with segmented.
What are some accountable paper credits that can be assigned to a SSA? ✔️✔️Cash, paper
stock (postage stock, stamped envelopes, stamped cards and IRC's [International Reply
Coupons]), money orders and non-postal stamps (migratory bird), semi-postal stamps, Philatelic
products.
Clerks are assigned stamp credit which consists of stamp stock and ______________.
✔️✔️Cash.
What is an International Reply Coupon (IRC)? ✔️✔️The sender of a letter can prepay for a
reply with these. When you receive an IRC from another country it is exchanged for the
equivalent of a current 1 oz stamp regardless of the country where purchased. Discontinued in
2013.
Individual Accountability counts must be performed at least every ___________. ✔️✔️4
months.
In Segmented Inventory offices, what is the cash tolerance and how often is the count
performed? ✔️✔️$10, once every 3 months.
, If you cannot be present when they count your stamp stock/cash, who can replace you?
✔️✔️An employee of YOUR choice.
A PS form 1412, Daily Financial Report, is divided into what 5 sections? ✔️✔️Stamp
Accountability, Receipts, Disbursements, Unit ID and Initial Section.
If a customer hands you a credit card for payment and it has not been signed... you must
_______________. ✔️✔️Not accept the card until signed.
What cannot be purchased with a credit card? ✔️✔️Money orders, trust fund deposits, pre-
cancelled stamps, COD funds, employee debts, Every Door Direct Mail, permit imprint deposits,
money-by-wire, postage meter setting, periodicals postage and passport fees remitted to the
Department of State.
All postal products and services can be purchased with a debit card except ____________.
✔️✔️Passport fees to the Department of State. But, a debit card may be used to purchase a
money order to send to them.
What the the 3 types of money orders? ✔️✔️Domestic, International and Bait.
What form is used to inquire about a lost or stolen money order? ✔️✔️PS Form 6401.
