Medical Office Procedures - Final Exam
Review Q&A 100% Solved | Graded A+
What are the qualities that make a great MOA? - ✔✔Effective
communication skills, Good organizational ability, fast and accurate
keyboarding skills, Sound understanding of medical terminology and
anatomy, excellent medical machine transcription skills, knowledge of basic
computer programs and software billing systems, ability to multi-task, ability
to work efficiently on an individual basis as well as part of a team.
List the SMART Goals? - ✔✔Specific, Measurable, Attainable, Realistic,
Timely
What is customer Service? - ✔✔The process of ensuring customer
satisfaction with a product or service.
Define Confidentiality - ✔✔Keeping personal private information private
What are some pieces of information that should be kept confidential? -
✔✔All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file
that is not publicly known/available
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Patient files
Conversations
Why should you know the responsibilities of your co-workers? - ✔✔So you
can step in and performs those duties if the need arises. Have an
understanding of what they are doing as part of the team
What are examples of allied Health Professions? - ✔✔Acupuncturist,
Chiropractor, EEG Technician, ECG Technician, Massage Therapist,
Medical Administrative Assistant and Ward Clerk, Medical Billing and
Coding, Medical Records Technologist, Medical Office
Administrator/Manager, Clinical Laboratory Technician, Medical
Technologist,
What are 5 tips for Stress Management? - ✔✔Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? -
✔✔Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - ✔✔The communication circle involves
an exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - ✔✔Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs - ✔✔basic, safety love and
belonging, esteem, self actualization. Not all people are at the same place
on Maslow's hierarchy of human needs. To communicate effectively with a
person, you need to understand what he or she is deficient in.
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Review Q&A 100% Solved | Graded A+
What are the qualities that make a great MOA? - ✔✔Effective
communication skills, Good organizational ability, fast and accurate
keyboarding skills, Sound understanding of medical terminology and
anatomy, excellent medical machine transcription skills, knowledge of basic
computer programs and software billing systems, ability to multi-task, ability
to work efficiently on an individual basis as well as part of a team.
List the SMART Goals? - ✔✔Specific, Measurable, Attainable, Realistic,
Timely
What is customer Service? - ✔✔The process of ensuring customer
satisfaction with a product or service.
Define Confidentiality - ✔✔Keeping personal private information private
What are some pieces of information that should be kept confidential? -
✔✔All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file
that is not publicly known/available
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Patient files
Conversations
Why should you know the responsibilities of your co-workers? - ✔✔So you
can step in and performs those duties if the need arises. Have an
understanding of what they are doing as part of the team
What are examples of allied Health Professions? - ✔✔Acupuncturist,
Chiropractor, EEG Technician, ECG Technician, Massage Therapist,
Medical Administrative Assistant and Ward Clerk, Medical Billing and
Coding, Medical Records Technologist, Medical Office
Administrator/Manager, Clinical Laboratory Technician, Medical
Technologist,
What are 5 tips for Stress Management? - ✔✔Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? -
✔✔Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - ✔✔The communication circle involves
an exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - ✔✔Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs - ✔✔basic, safety love and
belonging, esteem, self actualization. Not all people are at the same place
on Maslow's hierarchy of human needs. To communicate effectively with a
person, you need to understand what he or she is deficient in.
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
