Medical Office Management Exam
Questions with 100% Correct Answers
When must an established patient undergo another complete exam, as if
they are a new patient? - ✔✔Accident or on-the-job injury
The reception area should be calm and - ✔✔Peaceful
When answering the phone for the medical office, the receptionist should
be friendly and - ✔✔professional
which of the following telephone features requires careful use due to
HIPAA regulations - ✔✔The speaker phone
If a patient cannot speak English and the doctor cannot speak the patient
language,what should be arranged - ✔✔A non-family member interpreter
What is the best way to disarm an angry caller - ✔✔Speak politely and
remain clam
To allow for same day appointments and/or physicians needing to catch up
on charting, it is essential to have what built into the schedule - ✔✔Slack
time
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,If a patient has NOT arrived 30 minutes after his scheduled appointment
time, what should the receptionist do - ✔✔Call, leave a message, or mail a
letter to the patient to reschedule
A new patient is someone who has NOT been seen by the medical office
for - ✔✔3 years
verifying insurance requirements and obtaining prior authorization are key
to helping the patient have a successful - ✔✔hospital procedure
How many seats should be available in the waiting room - ✔✔Enough for 1
hour worth of patients per physician
What function is helpful for a new patient to prepare for her first meeting
with the physician - ✔✔initial forms available to the patient prior to the
appointment time
what should be confirmed before placing a call on hold - ✔✔that the call is
not an emergency
staff should be discouraged from - ✔✔receiving personal phone calls on
the office line
When calling a patient to schedule an appointment what should the caller
be prepared with - ✔✔patient records and any instructions to be given to
the patient
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, when making a first appointment, what office policies should new patient be
informed of - ✔✔The need for photo identification
related to telephone calls, screening means - ✔✔to determine the priority of
the call
Some patients many require extra appointment time due too -
✔✔complexity of health issues
managing a medical front office involves service to the patients in the
waiting room and - ✔✔patients on the phone
an added step for customer service in taking phone messages for a specific
person is to - ✔✔inform the caller of any known delays in that person
returning their call
when charging an appointment in an appointment book - ✔✔cross out the
entry and ini care what he patient cancelled
what small action can reinforce that you are listening to the customer -
✔✔use of the patients name
when calling another healthcare facility, what can be disclosed about a
mutual patient - ✔✔only what is absolutely necessary
The receptionist must schedule appointments properly, according to the -
✔✔physician's preference.
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Questions with 100% Correct Answers
When must an established patient undergo another complete exam, as if
they are a new patient? - ✔✔Accident or on-the-job injury
The reception area should be calm and - ✔✔Peaceful
When answering the phone for the medical office, the receptionist should
be friendly and - ✔✔professional
which of the following telephone features requires careful use due to
HIPAA regulations - ✔✔The speaker phone
If a patient cannot speak English and the doctor cannot speak the patient
language,what should be arranged - ✔✔A non-family member interpreter
What is the best way to disarm an angry caller - ✔✔Speak politely and
remain clam
To allow for same day appointments and/or physicians needing to catch up
on charting, it is essential to have what built into the schedule - ✔✔Slack
time
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,If a patient has NOT arrived 30 minutes after his scheduled appointment
time, what should the receptionist do - ✔✔Call, leave a message, or mail a
letter to the patient to reschedule
A new patient is someone who has NOT been seen by the medical office
for - ✔✔3 years
verifying insurance requirements and obtaining prior authorization are key
to helping the patient have a successful - ✔✔hospital procedure
How many seats should be available in the waiting room - ✔✔Enough for 1
hour worth of patients per physician
What function is helpful for a new patient to prepare for her first meeting
with the physician - ✔✔initial forms available to the patient prior to the
appointment time
what should be confirmed before placing a call on hold - ✔✔that the call is
not an emergency
staff should be discouraged from - ✔✔receiving personal phone calls on
the office line
When calling a patient to schedule an appointment what should the caller
be prepared with - ✔✔patient records and any instructions to be given to
the patient
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, when making a first appointment, what office policies should new patient be
informed of - ✔✔The need for photo identification
related to telephone calls, screening means - ✔✔to determine the priority of
the call
Some patients many require extra appointment time due too -
✔✔complexity of health issues
managing a medical front office involves service to the patients in the
waiting room and - ✔✔patients on the phone
an added step for customer service in taking phone messages for a specific
person is to - ✔✔inform the caller of any known delays in that person
returning their call
when charging an appointment in an appointment book - ✔✔cross out the
entry and ini care what he patient cancelled
what small action can reinforce that you are listening to the customer -
✔✔use of the patients name
when calling another healthcare facility, what can be disclosed about a
mutual patient - ✔✔only what is absolutely necessary
The receptionist must schedule appointments properly, according to the -
✔✔physician's preference.
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
