Medical Office Final Exam Questions
with 100% Correct Answers | Already
Graded A+
What is enunciation? - ✔✔speaking your words clearly and articulating
carefully
What are the uses for effective message taking? - ✔✔use a standard
message pad with a carbonless copy; always attach the pts message to the
chart before putting it in the providers desk; give callers an approximate
callback time
what does telephone courtesy include? - ✔✔paying attention to what is
said, do not interrupt, use empathy, listen to tone of voice
What is a automated routing unit? - ✔✔a system that answers the call and
provides the caller with a choice of departments or services that can be
accessed by pressing a specified number on the touch-tone telephone
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Admin MAs staffing the receptionist desk is responsible for what tasks? -
✔✔greeting patients, scheduling appts, answering general questions about
the practice
When is it acceptable to place a patient on hold? - ✔✔when you have the
patients name and why they are calling
What types of questions you need to ask in an emergency? - ✔✔what
happened? Who is the patient? Is the patient breathing or bleeding?
What are the different types of VoIP services include? - ✔✔computer/
computer, IP phone, Analog telephone adapter
What is the primary reason for repeating information back to a caller while
screening calls? - ✔✔gives the caller a chance to clarify and/or confirm
information
What is the key to having an effective scheduling system? - ✔✔customize
system to the type of practices
What is a stream scheduling system? - ✔✔most widely used scheduling
system in which each patient is assigned a specific time
what is clustering scheduling system? - ✔✔similar procedures are
scheduled on specified days or at specific times
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
with 100% Correct Answers | Already
Graded A+
What is enunciation? - ✔✔speaking your words clearly and articulating
carefully
What are the uses for effective message taking? - ✔✔use a standard
message pad with a carbonless copy; always attach the pts message to the
chart before putting it in the providers desk; give callers an approximate
callback time
what does telephone courtesy include? - ✔✔paying attention to what is
said, do not interrupt, use empathy, listen to tone of voice
What is a automated routing unit? - ✔✔a system that answers the call and
provides the caller with a choice of departments or services that can be
accessed by pressing a specified number on the touch-tone telephone
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Admin MAs staffing the receptionist desk is responsible for what tasks? -
✔✔greeting patients, scheduling appts, answering general questions about
the practice
When is it acceptable to place a patient on hold? - ✔✔when you have the
patients name and why they are calling
What types of questions you need to ask in an emergency? - ✔✔what
happened? Who is the patient? Is the patient breathing or bleeding?
What are the different types of VoIP services include? - ✔✔computer/
computer, IP phone, Analog telephone adapter
What is the primary reason for repeating information back to a caller while
screening calls? - ✔✔gives the caller a chance to clarify and/or confirm
information
What is the key to having an effective scheduling system? - ✔✔customize
system to the type of practices
What is a stream scheduling system? - ✔✔most widely used scheduling
system in which each patient is assigned a specific time
what is clustering scheduling system? - ✔✔similar procedures are
scheduled on specified days or at specific times
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
