MA100 Study Guide Questions and
Answers All Correct 2024 Latest
Update
What is a guideline for the care and maintenance of the main (computer) unit? -
Answer-Do not obstruct the ventilation slot.
Manipulation of data by the computer according to a program is known as? - Answer-
Processing
Example of a computer operating system would be: - Answer-Microsoft windows 7
What is the advantage of secure messaging with the EHR? - Answer-Patient
information is as secure as the EHR itself
What do we clean the screen of a monitor with? - Answer-A microfiber cloth.
When a patient calls to request a med refill, what info needs to be included in the
message? - Answer-If the patient wants the prescription filled at a pharmacy or by mail
order
What type of pager can display a message in addition to the telephone number of the
caller - Answer-Alphanumeric pager
Who should a MA transfer an emergency phone call to that comes into the medical
office? - Answer-The licensed health professional, if one is in the office.
When placing a long distance call, what should the MA keep in mind? - Answer-The call
should be placed during business hours of the time zone in which the company is
located.
What does it mean, if a MA transfers a phone call and the light is still blinking? -
Answer-The intended recipient has not yet answered the telephone.
Call forwarding - Answer-Telephone feature that allows the MA to send calls from one
telephone number extension to another.
, What is the first thing that a MA should do when answering the phone? - Answer-
Identify the practice and himself or herself.
What is most important when a MA answers the phone? - Answer-Be courteous with a
positive attitude and personality.
How can MA take messages in an organized manner? - Answer-Have the appropriate
materials readily available to properly document the call
What should the MA do if a person calls the medical office before any licensed staff is
there. and they have a serious medical emergency? - Answer-Tell the person to call an
ambulance (911) and go to the emergency department
What order are documents filed into a section of the source oriented medical record? -
Answer-Reverse chronologic order (most recent first)
If an office uses a color-coded system for medical records, who needs to know the
meaning for the colored tabs? - Answer-All office staff.
What makes it easier to find a paper medical record that has been removed from the
files? - Answer-Filling out a card to place in the outguide for every record that was
removed.
How long should medical records of minors be kept? - Answer-Until the patient reaches
the age of maturity plus the number of years for the statue of limitation in that particular
state.
What type of medical records are reviewed for statistical information? - Answer-Both
paper medical records and electronic medical records.
What is always necessary if paper medical records are used? - Answer-A means to lock
the medical record storage cabinets or storage room.
Who/what determines when a medical record is "inactive" - Answer-Office policy
What is the first indexing unit in alphabetic filing? - Answer-Last name
When can a Dr. destroy a patient's file? - Answer-When the record has been inactive at
least seven years after the Statue of limitation has expired.
Why should a recording in the medical records never be erased or obliterated? -
Answer-Credibility is reduced if the physician is involved in litigation.
What is ROS? - Answer-Review of Systems. It is a systematic review of each body
system.
Answers All Correct 2024 Latest
Update
What is a guideline for the care and maintenance of the main (computer) unit? -
Answer-Do not obstruct the ventilation slot.
Manipulation of data by the computer according to a program is known as? - Answer-
Processing
Example of a computer operating system would be: - Answer-Microsoft windows 7
What is the advantage of secure messaging with the EHR? - Answer-Patient
information is as secure as the EHR itself
What do we clean the screen of a monitor with? - Answer-A microfiber cloth.
When a patient calls to request a med refill, what info needs to be included in the
message? - Answer-If the patient wants the prescription filled at a pharmacy or by mail
order
What type of pager can display a message in addition to the telephone number of the
caller - Answer-Alphanumeric pager
Who should a MA transfer an emergency phone call to that comes into the medical
office? - Answer-The licensed health professional, if one is in the office.
When placing a long distance call, what should the MA keep in mind? - Answer-The call
should be placed during business hours of the time zone in which the company is
located.
What does it mean, if a MA transfers a phone call and the light is still blinking? -
Answer-The intended recipient has not yet answered the telephone.
Call forwarding - Answer-Telephone feature that allows the MA to send calls from one
telephone number extension to another.
, What is the first thing that a MA should do when answering the phone? - Answer-
Identify the practice and himself or herself.
What is most important when a MA answers the phone? - Answer-Be courteous with a
positive attitude and personality.
How can MA take messages in an organized manner? - Answer-Have the appropriate
materials readily available to properly document the call
What should the MA do if a person calls the medical office before any licensed staff is
there. and they have a serious medical emergency? - Answer-Tell the person to call an
ambulance (911) and go to the emergency department
What order are documents filed into a section of the source oriented medical record? -
Answer-Reverse chronologic order (most recent first)
If an office uses a color-coded system for medical records, who needs to know the
meaning for the colored tabs? - Answer-All office staff.
What makes it easier to find a paper medical record that has been removed from the
files? - Answer-Filling out a card to place in the outguide for every record that was
removed.
How long should medical records of minors be kept? - Answer-Until the patient reaches
the age of maturity plus the number of years for the statue of limitation in that particular
state.
What type of medical records are reviewed for statistical information? - Answer-Both
paper medical records and electronic medical records.
What is always necessary if paper medical records are used? - Answer-A means to lock
the medical record storage cabinets or storage room.
Who/what determines when a medical record is "inactive" - Answer-Office policy
What is the first indexing unit in alphabetic filing? - Answer-Last name
When can a Dr. destroy a patient's file? - Answer-When the record has been inactive at
least seven years after the Statue of limitation has expired.
Why should a recording in the medical records never be erased or obliterated? -
Answer-Credibility is reduced if the physician is involved in litigation.
What is ROS? - Answer-Review of Systems. It is a systematic review of each body
system.
