MA100 EXAM 2 QUESTIONS WITH
100% CORRECT ANSWERS 2024
LATEST UPDATE
Which of the following is an example of a closed question?
a) "What is the reason for your visit today?"
b) "Are you an only child?"
c) "Can you describe your pain for me?"
d) "What are your plans for the future?" - Answer-"are you an only child?"
How is the patient likely to react if the medical assistant asks, "Why aren't you following
your diet?"
a) Become defensive.
b) Answer honestly.
c) Smile but not answer.
d) Say, "I'm glad you asked me that question." - Answer-become defensive
If a medical assistant often complains to one person about another, what style of
communication is being used?
a) Assertive
b) Aggressive
c) Passive
d) Active - Answer-passive
How should the medical assistant help a sight-impaired patient?
a) Automatically take the patient's arm to guide him or her.
b) Describe the environment clearly in words.
c) Do nothing-the patient knows what he or she is doing.
d) Have the receptionist deal with the patient. - Answer-describe the environment clearly
in words.
You were trying to educate Mr. Wilson about an upcoming procedure and post-surgical
care.
, Unfortunately, because he skipped lunch that day and his blood sugar was low, he was
not able to learn the information that would help to decrease his anxiety about the
procedure. Which of the following is Mr. Wilson is demonstrating?
a) Impaired hearing
b) Maslow's hierarchy of needs
c) Poor listening skills
d) Self-actualization - Answer-Maslow's hierarchy of needs
How could the medical assistant show empathy for a patient?
a) Express sympathy for the patient's problems.
b) Tell the patient about his or her own problems.
c) Acknowledge the patient's feelings.
d) Make no comment in order to avoid embarrassing the patient. - Answer-acknowledge
the patient's feelings.
if a patient asks for a medical assistant's personal telephone number, and the medical
assistant answers calmly that she does not give her telephone number to patients, what
is the medical assistant demonstrating?
a) Lack of interest in the patient
b) Assertive maintenance of self-boundaries
c) Hostility toward the patient
d) Empathy with the patient - Answer-assertive maintenance of self-boundaries
why is it helpful to offer choices when a patient must cope with a serious or terminal
illness?
a) It helps the patient feel calm.
b) It helps the patient gain some sense of control.
c) It helps relieve the patient's feelings of guilt.
d) it helps relieve the patients anxiety - Answer-it helps the patient gain some sense of
control.
what is the term that best defines "a psychological response to a percelved threat," and
Is one of the most common responses to illness?
a) Hypochondria
b) Depression
c) Acting out
d) Anxiety - Answer-anxiety
a foreign-born patient discloses that he is using herbs sent from a relative and rubbing
the leaves on his skin for healing. The most appropriate response of the medical
assistant would be to:
100% CORRECT ANSWERS 2024
LATEST UPDATE
Which of the following is an example of a closed question?
a) "What is the reason for your visit today?"
b) "Are you an only child?"
c) "Can you describe your pain for me?"
d) "What are your plans for the future?" - Answer-"are you an only child?"
How is the patient likely to react if the medical assistant asks, "Why aren't you following
your diet?"
a) Become defensive.
b) Answer honestly.
c) Smile but not answer.
d) Say, "I'm glad you asked me that question." - Answer-become defensive
If a medical assistant often complains to one person about another, what style of
communication is being used?
a) Assertive
b) Aggressive
c) Passive
d) Active - Answer-passive
How should the medical assistant help a sight-impaired patient?
a) Automatically take the patient's arm to guide him or her.
b) Describe the environment clearly in words.
c) Do nothing-the patient knows what he or she is doing.
d) Have the receptionist deal with the patient. - Answer-describe the environment clearly
in words.
You were trying to educate Mr. Wilson about an upcoming procedure and post-surgical
care.
, Unfortunately, because he skipped lunch that day and his blood sugar was low, he was
not able to learn the information that would help to decrease his anxiety about the
procedure. Which of the following is Mr. Wilson is demonstrating?
a) Impaired hearing
b) Maslow's hierarchy of needs
c) Poor listening skills
d) Self-actualization - Answer-Maslow's hierarchy of needs
How could the medical assistant show empathy for a patient?
a) Express sympathy for the patient's problems.
b) Tell the patient about his or her own problems.
c) Acknowledge the patient's feelings.
d) Make no comment in order to avoid embarrassing the patient. - Answer-acknowledge
the patient's feelings.
if a patient asks for a medical assistant's personal telephone number, and the medical
assistant answers calmly that she does not give her telephone number to patients, what
is the medical assistant demonstrating?
a) Lack of interest in the patient
b) Assertive maintenance of self-boundaries
c) Hostility toward the patient
d) Empathy with the patient - Answer-assertive maintenance of self-boundaries
why is it helpful to offer choices when a patient must cope with a serious or terminal
illness?
a) It helps the patient feel calm.
b) It helps the patient gain some sense of control.
c) It helps relieve the patient's feelings of guilt.
d) it helps relieve the patients anxiety - Answer-it helps the patient gain some sense of
control.
what is the term that best defines "a psychological response to a percelved threat," and
Is one of the most common responses to illness?
a) Hypochondria
b) Depression
c) Acting out
d) Anxiety - Answer-anxiety
a foreign-born patient discloses that he is using herbs sent from a relative and rubbing
the leaves on his skin for healing. The most appropriate response of the medical
assistant would be to:
