Student Assessment Submission and Declaration
Student Name: Assessor Name:
Issue Date: Submissio Submitted
n Date: On:
Programme:
Unit Number & Unit 15 Operations Management
Title:
Assignment Part 1: Effective Operations Management in Achieving Organisational
Number & Title Performance
Part 2: Quality and Supply Chain Management to Meet the Customer
Desire
Plagiarism
Plagiarism is a form of cheating. Plagiarism must be avoided at all costs and students who break
the rules, however innocently, may be penalised. It is your responsibility to ensure that you
understand correct referencing practices. As a university level student, you are expected to use
appropriate references throughout and keep carefully detailed notes of all your sources of
materials for material you have used in your work, including any material downloaded from the
Internet. Please consult the relevant unit lecturer or your course tutor if you need any further
advice.
Student Declaration
I certify that the evidence submitted for this assignment is my own. I have clearly referenced
any sources and any artificial intelligence (AI) tools used in the work. I understand that false
declaration is a form of malpractice.
Student Signature: Date:
1|Page
,Contents
Introduction......................................................................................................................................4
Part One: Individual Written Report................................................................................................5
Title..............................................................................................................................................5
Introduction to Tesco PLC...........................................................................................................5
Explanation of Diverse Support and Core Functions in Tesco PLC...........................................5
Operations in Tesco.................................................................................................................5
Other Core Functions...............................................................................................................6
Support Functions....................................................................................................................6
Interrelationships Between Operations and Other Functions......................................................7
Operations Impact on Other Functions........................................................................................7
Challenges to Address Customer Needs for Operations Management........................................8
Comparison on the Way Performance and Effectiveness of Operations are Measured by
Diverse Organisations..................................................................................................................9
Critical Analysis on Operations Management Roles and Importance at Tesco.........................10
Part Two: Business Report.............................................................................................................11
Title............................................................................................................................................11
Executive Summary...................................................................................................................11
Introduction................................................................................................................................11
Approaches of Quality Management at Tesco...........................................................................11
Comparison of the Advantages and Shortcomings and Justification of the Roles of Diverse
Approaches................................................................................................................................12
Role of Supply Chain Management...........................................................................................12
Scope of Supply Chain Management.........................................................................................13
Supports of SCM to Meet Customer Needs...............................................................................13
2|Page
, Critical Evaluation of Supply Chain Relationship Management for Customer Satisfaction.....13
Recommendations for Tesco......................................................................................................14
Conclusion.................................................................................................................................14
Conclusion.....................................................................................................................................15
References......................................................................................................................................16
Appendices.....................................................................................................................................19
Input-Transformation-Output Process of Tesco........................................................................19
Interrelationships between Organisational Functions of Tesco.................................................20
Supply Chain Management Processes of Tesco........................................................................21
Quality Management Processes of Tesco..................................................................................22
3|Page
, Introduction
In the landscape of business management, a pivotal role is played by operations management to
optimise operational efficiencies and enhance overall competitiveness so that long-term business
success can be contributed to the organisation in the dynamic business environment (Slack,
2020). Generally, operations management is a core business function involved planning,
controlling, and coordinating of the organisational process with the aim of producing services or
goods efficiently. The primary goals of operations management are to utilise organisational
resources effectively and streamline processes of production so that overall efficiency can be
enhanced, desires of customers can be addressed, competitive edge can be ensured, and business
sustainability can be fostered (Stevenson, 2021). The study is seeking to conduct a
comprehensive examination on operations management so that meaningful insights can be
obtained into the development of operational strategies and utilisation of effective OPM tools so
that desires of customers can be addressed and business success can be encouraged.
4|Page
Student Name: Assessor Name:
Issue Date: Submissio Submitted
n Date: On:
Programme:
Unit Number & Unit 15 Operations Management
Title:
Assignment Part 1: Effective Operations Management in Achieving Organisational
Number & Title Performance
Part 2: Quality and Supply Chain Management to Meet the Customer
Desire
Plagiarism
Plagiarism is a form of cheating. Plagiarism must be avoided at all costs and students who break
the rules, however innocently, may be penalised. It is your responsibility to ensure that you
understand correct referencing practices. As a university level student, you are expected to use
appropriate references throughout and keep carefully detailed notes of all your sources of
materials for material you have used in your work, including any material downloaded from the
Internet. Please consult the relevant unit lecturer or your course tutor if you need any further
advice.
Student Declaration
I certify that the evidence submitted for this assignment is my own. I have clearly referenced
any sources and any artificial intelligence (AI) tools used in the work. I understand that false
declaration is a form of malpractice.
Student Signature: Date:
1|Page
,Contents
Introduction......................................................................................................................................4
Part One: Individual Written Report................................................................................................5
Title..............................................................................................................................................5
Introduction to Tesco PLC...........................................................................................................5
Explanation of Diverse Support and Core Functions in Tesco PLC...........................................5
Operations in Tesco.................................................................................................................5
Other Core Functions...............................................................................................................6
Support Functions....................................................................................................................6
Interrelationships Between Operations and Other Functions......................................................7
Operations Impact on Other Functions........................................................................................7
Challenges to Address Customer Needs for Operations Management........................................8
Comparison on the Way Performance and Effectiveness of Operations are Measured by
Diverse Organisations..................................................................................................................9
Critical Analysis on Operations Management Roles and Importance at Tesco.........................10
Part Two: Business Report.............................................................................................................11
Title............................................................................................................................................11
Executive Summary...................................................................................................................11
Introduction................................................................................................................................11
Approaches of Quality Management at Tesco...........................................................................11
Comparison of the Advantages and Shortcomings and Justification of the Roles of Diverse
Approaches................................................................................................................................12
Role of Supply Chain Management...........................................................................................12
Scope of Supply Chain Management.........................................................................................13
Supports of SCM to Meet Customer Needs...............................................................................13
2|Page
, Critical Evaluation of Supply Chain Relationship Management for Customer Satisfaction.....13
Recommendations for Tesco......................................................................................................14
Conclusion.................................................................................................................................14
Conclusion.....................................................................................................................................15
References......................................................................................................................................16
Appendices.....................................................................................................................................19
Input-Transformation-Output Process of Tesco........................................................................19
Interrelationships between Organisational Functions of Tesco.................................................20
Supply Chain Management Processes of Tesco........................................................................21
Quality Management Processes of Tesco..................................................................................22
3|Page
, Introduction
In the landscape of business management, a pivotal role is played by operations management to
optimise operational efficiencies and enhance overall competitiveness so that long-term business
success can be contributed to the organisation in the dynamic business environment (Slack,
2020). Generally, operations management is a core business function involved planning,
controlling, and coordinating of the organisational process with the aim of producing services or
goods efficiently. The primary goals of operations management are to utilise organisational
resources effectively and streamline processes of production so that overall efficiency can be
enhanced, desires of customers can be addressed, competitive edge can be ensured, and business
sustainability can be fostered (Stevenson, 2021). The study is seeking to conduct a
comprehensive examination on operations management so that meaningful insights can be
obtained into the development of operational strategies and utilisation of effective OPM tools so
that desires of customers can be addressed and business success can be encouraged.
4|Page
