ss24cxwb cx survey dashboard
If the available CX Survey Dashboard resources and bonus materials do not provide the
answers you seek, you should _____________. - ✔️✔️contact the InMoment Dealer
Help Desk via email, phone or web form
Response Rate is calculated by dividing the number of completed survey responses by
the ___________. - ✔️✔️number of surveys delivered
Which tool gives you easy access to the most frequently used reports? - ✔️✔️Field
Reporting
In Disposition Reports, the "Not Delivered Reason" column helps you identify why a
survey email was not delivered. What can you do with that information? - ✔️✔️Contact
the customer for an updated email address, or have them opt-in to receive future
surveys
Links to launch the various tools in the CX Survey Dashboard are available on the
Homepage and also ___________. - ✔️✔️not - on DealerCONNECT not-under the
Name pulldown menu not- by clicking the 9-dot "App" menu button
A dashboard type of report, which presents the data with interactive charts and graphs,
is designated by a _______ icon. - ✔️✔️Gauge
While in Card View, you can see the full survey response by clicking _________. -
✔️✔️View Details
Intentionally providing inaccurate contact information in NVDR/COIN to prevent an
unhappy customer from receiving a survey is _________ interference. - ✔️✔️direct
The Net Promoter Score (NPS) is based on the responses to which question? -
✔️✔️How likely are you to recommend this dealership?
Which tool enables you to search through customers' verbatim comments? -
✔️✔️Case Exploration
Unintentionally forgetting to verify and update a customer's contact information during a
Sales or Service visit could possibly be considered __________ survey interference. -
✔️✔️indirect
After a case has been triggered, it is critical to contact the customer within __________.
- ✔️✔️24 hours
If the available CX Survey Dashboard resources and bonus materials do not provide the
answers you seek, you should _____________. - ✔️✔️contact the InMoment Dealer
Help Desk via email, phone or web form
Response Rate is calculated by dividing the number of completed survey responses by
the ___________. - ✔️✔️number of surveys delivered
Which tool gives you easy access to the most frequently used reports? - ✔️✔️Field
Reporting
In Disposition Reports, the "Not Delivered Reason" column helps you identify why a
survey email was not delivered. What can you do with that information? - ✔️✔️Contact
the customer for an updated email address, or have them opt-in to receive future
surveys
Links to launch the various tools in the CX Survey Dashboard are available on the
Homepage and also ___________. - ✔️✔️not - on DealerCONNECT not-under the
Name pulldown menu not- by clicking the 9-dot "App" menu button
A dashboard type of report, which presents the data with interactive charts and graphs,
is designated by a _______ icon. - ✔️✔️Gauge
While in Card View, you can see the full survey response by clicking _________. -
✔️✔️View Details
Intentionally providing inaccurate contact information in NVDR/COIN to prevent an
unhappy customer from receiving a survey is _________ interference. - ✔️✔️direct
The Net Promoter Score (NPS) is based on the responses to which question? -
✔️✔️How likely are you to recommend this dealership?
Which tool enables you to search through customers' verbatim comments? -
✔️✔️Case Exploration
Unintentionally forgetting to verify and update a customer's contact information during a
Sales or Service visit could possibly be considered __________ survey interference. -
✔️✔️indirect
After a case has been triggered, it is critical to contact the customer within __________.
- ✔️✔️24 hours
