MAN 3025 UCF FINAL EXAM 100%
CORRECT!!
Sender? - ANSWERSis the creator of the message being communicated.
Message? - ANSWERSwhatever information, concepts, or ideas the sender is
attempting to relay.
Encode? - ANSWERSAfter determining the message, the sender will then proceed to
encode it into symbols such as words, electrical impulses, pictures, body or language.
Channel? - ANSWERSis the means by which the message travels from a source to a
receiver.
Receiver? - ANSWERSperson message was intended for.
Decode? - ANSWERSonce the message is received it is up to the receiver to decode
the message by extracting the meaning of the message through the translated symbols.
Feedback? - ANSWERSafter decoding the message, the receiver will usually send
feedback in response.
Noise? - ANSWERSanything that disrupts or distorts a message, including unclear
wording, electronic interference or even literally loud background noise.
What makes up the communication process? - ANSWERSSender, Message, Encode,
Channel, Receiver, Decode, Feedback, Noise.
Persuasive Communication (the source/credibility)? - ANSWERSthe source of a
message has a substantial impact on the listener. The ideal source of a persuasive
message has a large amount of credibility, which is expert knowledge and truthfulness
that a communicator possesses.
What makes an "effective" message? - ANSWERSgrounded in logic and reason, unless
the issue is one changing an audiences attitude that is grounded in emotion.
Types of messages? - ANSWERSVideotaped messages, audio messages, printed word
messages.
What is the most effective form of persuasion? - ANSWERSevoking positive emotions
in the audience, this can be done through the actual content of the message, the
presentation of the message, or the surroundings.
,Latitude of Acceptance? - ANSWERSis the degree to which another persons opinions is
close enough to yours that you will give it serious consideration.
Supportive communication? - ANSWERSis to improve interpersonal relationships
and/or reduce defensiveness in the subject.
Problem focused communication? - ANSWERSwhen communicating it is essential to
focus on the problem rather than the individual people and personalities involved.
Descriptive communication? - ANSWERSgenerally causes less defensiveness,
because it is more constructive and focuses on a specific issue or set of issues, rather
than someones performance as a whole.
Flexible communication? - ANSWERSmeans being open to other ideas, perceptions,
and new information.
Empathetic listening? - ANSWERStrying to understand not only the content of the
message, but the speakers implied thoughts and emotional impacts as well.
Expressed level of empathy? - ANSWERSsimply means understanding the facts of the
message and restating a paraphrased form back to the original speaker to clarify
meaning and establish that the listener is indeed listening.
Implied level of empathy? - ANSWERSgoes much deeper than the expressed level, the
listener actually picks up the emotional cues and tries to understand what the speaker
may have insinuated or chosen not to say.
Appearance (dressing for success)? - ANSWERSthe physical appearance of the
speaker, such as hygiene and clothing, has a large effect on the acceptance of the
message put forth.
Posture (kinesics)? - ANSWERSincludes not only body positioning, but also other body
language such as gestures and facial expressions.
Physical distance (proxemics)? - ANSWERScan say a lot about a communicator and
the surrounding listeners. Close proximity usually displays intimacy, especially when
there is touching or another physical display of affection.
Proxemics? - ANSWERSthe study of distances between two communicators.
Facial cues (eye contact)? - ANSWERScan indicate the full spectrum of emotions, but
people vary in their individual degrees of expressiveness. People consider ample eye
contact to be a display of trustworthiness and confidence.
, Vocal cues (pitch, tone, pace)? - ANSWERSlower status individuals tend to speak more
softly than higher status individual, and a loud, fast paced voice can convey excitement
while a low pitched, slow tone of voice may indicate disinterest.
Downward communication? - ANSWERSis when a message starts at the higher
echelons of a traditional organization hierarchy and is passed down, level by level, to
the lower ranks that will actually implement the action.
Upward communication? - ANSWERSis when lower levels give feedback to higher
levels in the organization. Similar to downward communication, upward communication
has difficulty getting the correct information from the lower levels to the higher levels.
Horizontal communication? - ANSWERSis when peers on the same organizational level
communicate with each other.
Informal communication? - ANSWERSis a non official form of communication that is
fostered by informal relationships and cuts across organizational lines. Much faster than
any other type of formal communication.
Opinion leaders? - ANSWERSusually disseminate and frame information for
organization members. They help to influence the members of the organization by
presenting outside information in a certain way.
Gatekeepers? - ANSWERSis to prevent information overload. Do this by receiving facts
and figures, filtering out and summarizing the useful information, and finally passing it
on to the appropriate individuals.
Boundary spanners? - ANSWERSindividuals that represent an organization and interact
with the outside environment. These people both control the flow of information to the
outside world and attempt to convey a good public image of the organization that they
represent.
Liaisons? - ANSWERSSomeone with responsibility for connecting two or more different
groups, teams, or divisions.
Regulating information flow? - ANSWERSonly job relevant information should be given
out to each employee on a need to know basis.
Repetition? - ANSWERSit helps the listener remember the message being conveyed.
Simplifying language? - ANSWERScomplex ideas and terms must sometimes be
simplified so that a wider audience can comprehend the message.
Effective timing? - ANSWERSessential to good communication. If communicators are
orderly and schedules in a logical way, it will make it much easier for both managers
and employees to comprehend each message.
CORRECT!!
Sender? - ANSWERSis the creator of the message being communicated.
Message? - ANSWERSwhatever information, concepts, or ideas the sender is
attempting to relay.
Encode? - ANSWERSAfter determining the message, the sender will then proceed to
encode it into symbols such as words, electrical impulses, pictures, body or language.
Channel? - ANSWERSis the means by which the message travels from a source to a
receiver.
Receiver? - ANSWERSperson message was intended for.
Decode? - ANSWERSonce the message is received it is up to the receiver to decode
the message by extracting the meaning of the message through the translated symbols.
Feedback? - ANSWERSafter decoding the message, the receiver will usually send
feedback in response.
Noise? - ANSWERSanything that disrupts or distorts a message, including unclear
wording, electronic interference or even literally loud background noise.
What makes up the communication process? - ANSWERSSender, Message, Encode,
Channel, Receiver, Decode, Feedback, Noise.
Persuasive Communication (the source/credibility)? - ANSWERSthe source of a
message has a substantial impact on the listener. The ideal source of a persuasive
message has a large amount of credibility, which is expert knowledge and truthfulness
that a communicator possesses.
What makes an "effective" message? - ANSWERSgrounded in logic and reason, unless
the issue is one changing an audiences attitude that is grounded in emotion.
Types of messages? - ANSWERSVideotaped messages, audio messages, printed word
messages.
What is the most effective form of persuasion? - ANSWERSevoking positive emotions
in the audience, this can be done through the actual content of the message, the
presentation of the message, or the surroundings.
,Latitude of Acceptance? - ANSWERSis the degree to which another persons opinions is
close enough to yours that you will give it serious consideration.
Supportive communication? - ANSWERSis to improve interpersonal relationships
and/or reduce defensiveness in the subject.
Problem focused communication? - ANSWERSwhen communicating it is essential to
focus on the problem rather than the individual people and personalities involved.
Descriptive communication? - ANSWERSgenerally causes less defensiveness,
because it is more constructive and focuses on a specific issue or set of issues, rather
than someones performance as a whole.
Flexible communication? - ANSWERSmeans being open to other ideas, perceptions,
and new information.
Empathetic listening? - ANSWERStrying to understand not only the content of the
message, but the speakers implied thoughts and emotional impacts as well.
Expressed level of empathy? - ANSWERSsimply means understanding the facts of the
message and restating a paraphrased form back to the original speaker to clarify
meaning and establish that the listener is indeed listening.
Implied level of empathy? - ANSWERSgoes much deeper than the expressed level, the
listener actually picks up the emotional cues and tries to understand what the speaker
may have insinuated or chosen not to say.
Appearance (dressing for success)? - ANSWERSthe physical appearance of the
speaker, such as hygiene and clothing, has a large effect on the acceptance of the
message put forth.
Posture (kinesics)? - ANSWERSincludes not only body positioning, but also other body
language such as gestures and facial expressions.
Physical distance (proxemics)? - ANSWERScan say a lot about a communicator and
the surrounding listeners. Close proximity usually displays intimacy, especially when
there is touching or another physical display of affection.
Proxemics? - ANSWERSthe study of distances between two communicators.
Facial cues (eye contact)? - ANSWERScan indicate the full spectrum of emotions, but
people vary in their individual degrees of expressiveness. People consider ample eye
contact to be a display of trustworthiness and confidence.
, Vocal cues (pitch, tone, pace)? - ANSWERSlower status individuals tend to speak more
softly than higher status individual, and a loud, fast paced voice can convey excitement
while a low pitched, slow tone of voice may indicate disinterest.
Downward communication? - ANSWERSis when a message starts at the higher
echelons of a traditional organization hierarchy and is passed down, level by level, to
the lower ranks that will actually implement the action.
Upward communication? - ANSWERSis when lower levels give feedback to higher
levels in the organization. Similar to downward communication, upward communication
has difficulty getting the correct information from the lower levels to the higher levels.
Horizontal communication? - ANSWERSis when peers on the same organizational level
communicate with each other.
Informal communication? - ANSWERSis a non official form of communication that is
fostered by informal relationships and cuts across organizational lines. Much faster than
any other type of formal communication.
Opinion leaders? - ANSWERSusually disseminate and frame information for
organization members. They help to influence the members of the organization by
presenting outside information in a certain way.
Gatekeepers? - ANSWERSis to prevent information overload. Do this by receiving facts
and figures, filtering out and summarizing the useful information, and finally passing it
on to the appropriate individuals.
Boundary spanners? - ANSWERSindividuals that represent an organization and interact
with the outside environment. These people both control the flow of information to the
outside world and attempt to convey a good public image of the organization that they
represent.
Liaisons? - ANSWERSSomeone with responsibility for connecting two or more different
groups, teams, or divisions.
Regulating information flow? - ANSWERSonly job relevant information should be given
out to each employee on a need to know basis.
Repetition? - ANSWERSit helps the listener remember the message being conveyed.
Simplifying language? - ANSWERScomplex ideas and terms must sometimes be
simplified so that a wider audience can comprehend the message.
Effective timing? - ANSWERSessential to good communication. If communicators are
orderly and schedules in a logical way, it will make it much easier for both managers
and employees to comprehend each message.
