DISPATCH PRACTICE TEST QUESTIONS & ANSWERS
A radio dispatcher may have to ________________________. - Answers - respond to
multiple incidents at the same time
Repeating back the last word or phrase the caller has just said is an example of the
active listening technique, - Answers - reflective/mirroring
Dispatching can be a stressful job because of its ________________________ nature.
- Answers - sedentary
A telecommunicator will be able to identity incoming ________________________text
calls. - Answers - tty
Telecommunicators' responsibilities include:
- Giving pre-arrival medical instructions to EMS personnel
- Updating pertinent information to responders
- ________________________ - Answers - providing a reasonable standard of care to
the caller
If the call is dealing with children or the elderly, there are special
________________________. - Answers - Considerations and guidelines
________________________ is a feature which automatically displays the telephone
number of the caller and the address or location from where the call was made. -
Answers - automatic location identification
Something that will help lessen stress in a dispatcher's life is
________________________. - Answers - hobbies, going to school, and community
activities
Dispatchers diets often include: - Answers - fried fast food
If the caller is reporting wild or irrational things, the telecommunicator should
________________________. - Answers - respond by expressing empathy and
concern
Have the caller check the victim for stains or burns around the mouth. This may indicate
________________________. - Answers - a possible drug overdose
The telecommunicator will be able to define ________________________ and
________________________ associated with radio technology. - Answers - terms,
concepts
, In order to maintain an officer's and the public's safety, the telecommunicator may need
to ________________________. - Answers - a. Find out if the suspect is still on the
scene
b. Find out if there are weapons involved
c. Find out if the suspect is impaired
When we hear what we want, are expecting, or are taught to hear, we are listening
through a ________________________ filter. - Answers - c. Programming
An important goal of a telecommunicator is to buy time. Reason(s) to buy time include: -
Answers - decreases emotion
Overly high expectations by dispatchers can be very stressful and thus shorten a
career. - Answers - true
If the victim is suffering from serious bleeding, direct the caller to
________________________. - Answers - apply direct pressure to the wound
A telecommunicator will be able to identify the requirements of the ADA involving public
safety and emergency telecommunications, including:
1. The ADA and public safety
2. The ADA and the 9-1-1 system
3. State requirements
4. ________________________ - Answers - your department policies and procedures
An emergency is the occurrence or imminent threat of: - Answers - A combination of
any factor listed above
The active listening technique of Effective Pauses uses ________________________
to encourage callers to continue speaking - Answers - silence
During radio dispatch, the dispatcher will use phonetic alphabets and
________________________. - Answers - numeric codes
If the government is going to take away a citizen's life, liberty, or property, they must
give that person sufficient notice of their intention and allow that person a fair hearing
before depriving him or her of their rights. This is called ________________________. -
Answers - due process of law
The 14th Amendment of the U.S. Constitution lists three class of rights, which are:
- Privileges and immunities of U.S. citizens
- Due process of law
- _______________________ - Answers - equal protection under the law
A radio dispatcher may have to ________________________. - Answers - respond to
multiple incidents at the same time
Repeating back the last word or phrase the caller has just said is an example of the
active listening technique, - Answers - reflective/mirroring
Dispatching can be a stressful job because of its ________________________ nature.
- Answers - sedentary
A telecommunicator will be able to identity incoming ________________________text
calls. - Answers - tty
Telecommunicators' responsibilities include:
- Giving pre-arrival medical instructions to EMS personnel
- Updating pertinent information to responders
- ________________________ - Answers - providing a reasonable standard of care to
the caller
If the call is dealing with children or the elderly, there are special
________________________. - Answers - Considerations and guidelines
________________________ is a feature which automatically displays the telephone
number of the caller and the address or location from where the call was made. -
Answers - automatic location identification
Something that will help lessen stress in a dispatcher's life is
________________________. - Answers - hobbies, going to school, and community
activities
Dispatchers diets often include: - Answers - fried fast food
If the caller is reporting wild or irrational things, the telecommunicator should
________________________. - Answers - respond by expressing empathy and
concern
Have the caller check the victim for stains or burns around the mouth. This may indicate
________________________. - Answers - a possible drug overdose
The telecommunicator will be able to define ________________________ and
________________________ associated with radio technology. - Answers - terms,
concepts
, In order to maintain an officer's and the public's safety, the telecommunicator may need
to ________________________. - Answers - a. Find out if the suspect is still on the
scene
b. Find out if there are weapons involved
c. Find out if the suspect is impaired
When we hear what we want, are expecting, or are taught to hear, we are listening
through a ________________________ filter. - Answers - c. Programming
An important goal of a telecommunicator is to buy time. Reason(s) to buy time include: -
Answers - decreases emotion
Overly high expectations by dispatchers can be very stressful and thus shorten a
career. - Answers - true
If the victim is suffering from serious bleeding, direct the caller to
________________________. - Answers - apply direct pressure to the wound
A telecommunicator will be able to identify the requirements of the ADA involving public
safety and emergency telecommunications, including:
1. The ADA and public safety
2. The ADA and the 9-1-1 system
3. State requirements
4. ________________________ - Answers - your department policies and procedures
An emergency is the occurrence or imminent threat of: - Answers - A combination of
any factor listed above
The active listening technique of Effective Pauses uses ________________________
to encourage callers to continue speaking - Answers - silence
During radio dispatch, the dispatcher will use phonetic alphabets and
________________________. - Answers - numeric codes
If the government is going to take away a citizen's life, liberty, or property, they must
give that person sufficient notice of their intention and allow that person a fair hearing
before depriving him or her of their rights. This is called ________________________. -
Answers - due process of law
The 14th Amendment of the U.S. Constitution lists three class of rights, which are:
- Privileges and immunities of U.S. citizens
- Due process of law
- _______________________ - Answers - equal protection under the law
