SHRM Certification Prep Guide - Practice Test 3 Exam
Questions and Answers.
1. After a disciplinary meeting has been held, what is HR's most important role in the
performance management process?
A) Ensure proper documentation is created and reviewed
B) Inform and review actions with legal counsel
C) Follow up to ensure the employee understands expectations
D) Review the manager's decision-making process - ANS C) Follow up to ensure the
employee understands expectations
1. The most basic reason employees join unions is to:
A) Help guarantee a safe, secure work environment
B) Belong to a group of coworkers with similar interests
C) Exercise their leadership abilities
D) Fulfill their needs of belonging - ANS A) Help guarantee a safe, secure work
environment
1. Frank is calculating the loss of employees due to reasons other than employer actions
such as firing. What sourcing and recruiting metric is Frank calculating?
A) Internal costs
B) Turnover
C) Attrition
D) Days to fill - ANS C) Attrition
1. Common law is based on:
A) Court decisions
B) EEOC directives
C) Legislation
D) Tort law - ANS A) Court decisions
,1. Susan knows the company's systems well and knows how to make things happen,
especially the decision-making processes and internal requirements of the company.
Susan is known as which type of potential ally?
A) Wind surfer
B) Benevolent bureaucrat
C) Tugboat pilot
D) Bureaucratic black belt - ANS D) Bureaucratic black belt
1. Rachel has a keen sense of sensitivity in understanding her own emotions as well as
those of others around her. Rachel is thought to have what type of influencing
competency?
A) Social intelligence
B) Emotional intelligence
C) Aligned interest
D) Common values - ANS B) Emotional intelligence
1. An agreement between an employer and the union to waive the pre-election hearing is
called a:
A) Waiver election
B) Directed election
C) Consent election
D) Voter election - ANS C) Consent election
1. What is a key component to the employment relationship providing a broad statement
that reflects an
organization's philosophy, objectives, or standards concerning a particular set of
management or employee activities?
A) Values
B) Onboarding
C) Orientation
D) Policy - ANS D) Policy
, 1. John, an HR manager at a commercial real estate firm, just completed a workforce
survey to determine the
team's perceptions of particular topics, such as culture, company image, safety, and
company communication. Which type of survey instrument did John use to assess his
workforce?
A) Planning
B) Opinion
C) Attitude
D) Engagement - ANS C) Attitude
1. Union decertification provides a mechanism for:
A) Employees to bring unfair labor practice charges against unions
B) Employees to remove a union's authority to enforce union security clauses
C) Unions to give up their right to represent a bargaining unit
D) Employees to terminate a union that negotiates an ineffective contract - ANS B)
Employees to remove a union's authority to enforce union security clauses
1. Coffee Extreme utilizes the marketing strategy of creating a strong point-of-sales
presence at the retail level. Which type of marketing strategy is Coffee Extreme utilizing?
A) Push strategy
B) Pull strategy
C) Product differentiation
D) Value chain - ANS A) Push strategy
1. What is the first step in the workforce management process?
A) Gap planning
B) Workforce analysis
C) Supply analysis
D) Workforce planning - ANS D) Workforce planning
Questions and Answers.
1. After a disciplinary meeting has been held, what is HR's most important role in the
performance management process?
A) Ensure proper documentation is created and reviewed
B) Inform and review actions with legal counsel
C) Follow up to ensure the employee understands expectations
D) Review the manager's decision-making process - ANS C) Follow up to ensure the
employee understands expectations
1. The most basic reason employees join unions is to:
A) Help guarantee a safe, secure work environment
B) Belong to a group of coworkers with similar interests
C) Exercise their leadership abilities
D) Fulfill their needs of belonging - ANS A) Help guarantee a safe, secure work
environment
1. Frank is calculating the loss of employees due to reasons other than employer actions
such as firing. What sourcing and recruiting metric is Frank calculating?
A) Internal costs
B) Turnover
C) Attrition
D) Days to fill - ANS C) Attrition
1. Common law is based on:
A) Court decisions
B) EEOC directives
C) Legislation
D) Tort law - ANS A) Court decisions
,1. Susan knows the company's systems well and knows how to make things happen,
especially the decision-making processes and internal requirements of the company.
Susan is known as which type of potential ally?
A) Wind surfer
B) Benevolent bureaucrat
C) Tugboat pilot
D) Bureaucratic black belt - ANS D) Bureaucratic black belt
1. Rachel has a keen sense of sensitivity in understanding her own emotions as well as
those of others around her. Rachel is thought to have what type of influencing
competency?
A) Social intelligence
B) Emotional intelligence
C) Aligned interest
D) Common values - ANS B) Emotional intelligence
1. An agreement between an employer and the union to waive the pre-election hearing is
called a:
A) Waiver election
B) Directed election
C) Consent election
D) Voter election - ANS C) Consent election
1. What is a key component to the employment relationship providing a broad statement
that reflects an
organization's philosophy, objectives, or standards concerning a particular set of
management or employee activities?
A) Values
B) Onboarding
C) Orientation
D) Policy - ANS D) Policy
, 1. John, an HR manager at a commercial real estate firm, just completed a workforce
survey to determine the
team's perceptions of particular topics, such as culture, company image, safety, and
company communication. Which type of survey instrument did John use to assess his
workforce?
A) Planning
B) Opinion
C) Attitude
D) Engagement - ANS C) Attitude
1. Union decertification provides a mechanism for:
A) Employees to bring unfair labor practice charges against unions
B) Employees to remove a union's authority to enforce union security clauses
C) Unions to give up their right to represent a bargaining unit
D) Employees to terminate a union that negotiates an ineffective contract - ANS B)
Employees to remove a union's authority to enforce union security clauses
1. Coffee Extreme utilizes the marketing strategy of creating a strong point-of-sales
presence at the retail level. Which type of marketing strategy is Coffee Extreme utilizing?
A) Push strategy
B) Pull strategy
C) Product differentiation
D) Value chain - ANS A) Push strategy
1. What is the first step in the workforce management process?
A) Gap planning
B) Workforce analysis
C) Supply analysis
D) Workforce planning - ANS D) Workforce planning
