ASQ Lean Six Sigma Green Belt Exam Questions &
Answers.
Defects - Correct Answer No more than 3.4 million defects per million opportunities
Pareto Principle - Correct Answer Roughly 80% of the effects come from 20% of the
causes.
Juran Trilogy - Correct Answer Quality planning, Improvement cycle, Quality control
Control Charts - Correct Answer Graphic presentations of process data over time, with
predetermined control limits
assignable causes of variation - Correct Answer any variation-causing factors that can be
identified and eliminated
PDCA cycle - Correct Answer a plan-do-check-act cycle using observed data for
continuous improvement of operations
Ishikawa - Correct Answer Ishikawa = Fishbone Diagram: cause and effect.
Walter Shewhart - Correct Answer Statistical Quality Control
measurable objectives - Correct Answer defined targets established to measure
improvements in quality
Voice of the Customer (VOC) - Correct Answer Data that represents the needs and wants
of your customers.
customer loyalty - Correct Answer when customers buy a product from the same supplier
again and again
Risk of defects - Correct Answer To lower, reduce the number of suppliers
Reducing inventory - Correct Answer To lower maintaining capital from the company
,cost efficiency - Correct Answer achieving a desired level of outputs with a minimal level of
inputs and resources
balanced scorecard - Correct Answer Project meets company's goal and customers
needs with 4 perspectives: financial, customer, internal business processes, and
employee learning and growth
Lean - Correct Answer Improve customer loyalty and product quality by reducing waste
Color scorecard metrics - Correct Answer Red, Yellow, Green
Lean vs Six Sigma - Correct Answer Eliminating waste vs Increasing quality
Theory of Constraints - Correct Answer Profit improvement by Greater gain comes from
identifying which parts of the process is a constraint to the whole
change agent - Correct Answer someone who is a catalyst in helping organizations to deal
with old problems in new ways
Theory of Constraints- profits - Correct Answer Operating expense, inventory = reduce
Throughput= create and deliver product to customer/generate money, increase
Lean Management - Correct Answer Reducing waste and cost in a methodical manner to
optimize processes.
Five principles: Value, Value stream, Flow and pull, Empowerment, Perfection
Information flows - Correct Answer The way the customer interacts with the company
Data that moves throughout the supply chain
Inventory lead times - Correct Answer Time line
Current value stream map - Correct Answer 8 types of waste
, Rework - Correct Answer Defect
Waiting - Correct Answer Form of waste
Overproduction - Correct Answer Form of waste
A condition in which production of goods exceeds the demand for them
Transport - Correct Answer Poor layout on warehouse or production floor
Key Performance Indicators (KPIs) - Correct Answer The quantifiable metrics a company
uses to evaluate progress toward critical success factors
DMAIC Cycle - Correct Answer Define, Measure, Analyze, Improve, Control
DFSS Key Tools - Correct Answer Create or redesign a product or process
DMADV methodology - Correct Answer (Define, Measure, Analyze, Design, Verify)
IDOV - Correct Answer Identify, Design, Optimize, Verify
FMEA key measures - Correct Answer severity, frequency of occurrence and ease of
detection
PFM stands for - Correct Answer Potential failure mode
RPNs - Correct Answer Risk Priority Number
Severity x Occurrence x Detection
Value of RPN - Between 1 and 1000
A corrective action is required for any RPN value higher than 80.
Criticality - Correct Answer Severity x Occurence
Answers.
Defects - Correct Answer No more than 3.4 million defects per million opportunities
Pareto Principle - Correct Answer Roughly 80% of the effects come from 20% of the
causes.
Juran Trilogy - Correct Answer Quality planning, Improvement cycle, Quality control
Control Charts - Correct Answer Graphic presentations of process data over time, with
predetermined control limits
assignable causes of variation - Correct Answer any variation-causing factors that can be
identified and eliminated
PDCA cycle - Correct Answer a plan-do-check-act cycle using observed data for
continuous improvement of operations
Ishikawa - Correct Answer Ishikawa = Fishbone Diagram: cause and effect.
Walter Shewhart - Correct Answer Statistical Quality Control
measurable objectives - Correct Answer defined targets established to measure
improvements in quality
Voice of the Customer (VOC) - Correct Answer Data that represents the needs and wants
of your customers.
customer loyalty - Correct Answer when customers buy a product from the same supplier
again and again
Risk of defects - Correct Answer To lower, reduce the number of suppliers
Reducing inventory - Correct Answer To lower maintaining capital from the company
,cost efficiency - Correct Answer achieving a desired level of outputs with a minimal level of
inputs and resources
balanced scorecard - Correct Answer Project meets company's goal and customers
needs with 4 perspectives: financial, customer, internal business processes, and
employee learning and growth
Lean - Correct Answer Improve customer loyalty and product quality by reducing waste
Color scorecard metrics - Correct Answer Red, Yellow, Green
Lean vs Six Sigma - Correct Answer Eliminating waste vs Increasing quality
Theory of Constraints - Correct Answer Profit improvement by Greater gain comes from
identifying which parts of the process is a constraint to the whole
change agent - Correct Answer someone who is a catalyst in helping organizations to deal
with old problems in new ways
Theory of Constraints- profits - Correct Answer Operating expense, inventory = reduce
Throughput= create and deliver product to customer/generate money, increase
Lean Management - Correct Answer Reducing waste and cost in a methodical manner to
optimize processes.
Five principles: Value, Value stream, Flow and pull, Empowerment, Perfection
Information flows - Correct Answer The way the customer interacts with the company
Data that moves throughout the supply chain
Inventory lead times - Correct Answer Time line
Current value stream map - Correct Answer 8 types of waste
, Rework - Correct Answer Defect
Waiting - Correct Answer Form of waste
Overproduction - Correct Answer Form of waste
A condition in which production of goods exceeds the demand for them
Transport - Correct Answer Poor layout on warehouse or production floor
Key Performance Indicators (KPIs) - Correct Answer The quantifiable metrics a company
uses to evaluate progress toward critical success factors
DMAIC Cycle - Correct Answer Define, Measure, Analyze, Improve, Control
DFSS Key Tools - Correct Answer Create or redesign a product or process
DMADV methodology - Correct Answer (Define, Measure, Analyze, Design, Verify)
IDOV - Correct Answer Identify, Design, Optimize, Verify
FMEA key measures - Correct Answer severity, frequency of occurrence and ease of
detection
PFM stands for - Correct Answer Potential failure mode
RPNs - Correct Answer Risk Priority Number
Severity x Occurrence x Detection
Value of RPN - Between 1 and 1000
A corrective action is required for any RPN value higher than 80.
Criticality - Correct Answer Severity x Occurence
