, TESTvBANKvFORvMANAGEMENTv7THvEDITIONvWILLIAMS
TablevofvContent
1. Management.
2. HistoryvofvManagement.
3. OrganizationalvEnvironmentsvandvCultures.
4. EthicsvandvSocialvResponsibility.
5. PlanningvandvDecisionvMaking.
6. OrganizationalvStrategy.
7. InnovationvandvChange.
8. GlobalvManagement.
9. DesigningvAdaptivevOrganizations.
10. ManagingvTeams.
11. ManagingvHumanvResourcevSystems.
12. ManagingvIndividualsvandvavDiversevWorkvForce.
13. Motivation.
14. Leadership.
15. ManagingvCommunication.
16. Control.
17. ManagingvInformation.
18. ManagingvServicevandvManufacturingvOperations.
,Chapter 1: Management
v v
TRUE/FALSE
1. Whilevgoodvmanagementvisvbasicvtovstartingvandvgrowingvavbusiness,voncevsomevmeasurevofv
successvhasvbeenvachieved,vgoodvmanagementvbecomesvlessvimportant.
ANS:v F
Goodvmanagementvisvbasicvtovstartingvavbusiness,vgrowingvavbusiness,vandvmaintainingvavbusinessvoncevitvh
asvachievedvsomevmeasurevofvsuccess.
PTS:v v 1 DIF: Easy REF:v v 6 TOP:v AACSBvAnalytic
KEY:v CreationvofvValue
2. Managersvarevresponsiblevforvdoingvthevbasicvworkvinvthevcompany.
ANS:v F
Thevmanager’svjobvisvnotvtovdovthevbasicvworkvinvthevcompany,vbutvtovhelpvothersvdovtheirvwork.
PTS:v 1 DIF: Easy REF:v 7
TOP:v AACSBvReflectivevThinkingvKEY:v CreationvofvValue
3. Companiesvthatvplanvhavevlargervprofitsvandvfastervgrowthvthanvcompaniesvthatvdon’t.
ANS:v T PTS:v v 1 DIF: Easy REF:v v 9
TOP:v AACSBvReflectivevThinking KEY:v CreationvofvValue
4. Thevclassicalvfunctionsvofvmanagementvarev(1)vmakingvthingsvhappen,v(2)vmeetingvthev
competition,v(3)vorganizingvpeople,vprojects,vandvprocesses,vandv(4)vleading.
ANS:v F
Thevclassicalvfunctionsvofvmanagementvarevplanning,vorganizing,vleading,vandvcontrolling.
PTS:v 1 DIF: Moderate REF:v 8
TOP:v AACSBvReflectivevThinkingvKEY:v LeadershipvPrinciplesv|vHRMv|vStrate
gyv|vCreationvofvValue
5. AccordingvtovWhatvReallyvWorks,vMeta-Analysis,vmeta-
analysisvisvavresearchvtoolvthatvcombinesvthevresultsvofvavnumbervofvresearchvstudies.
ANS:v T PTS:v v 1 DIF: Easy REF:v v 10-11
TOP:v AACSBvReflectivevThinking KEY:v CreationvofvValue
6. AccordingvtovthevWhatvReallyvWorksvbox,vmeta-
analysisvisvusefulvforvmanagementvtheoristsvandvresearchers,vbutvitvhasvlittlevvaluevforvthevpracticingvmana
ger.
ANS:v F
Meta-
analysisvisvalsovusefulvforvpracticingvmanagers,vbecausevitvshowsvwhatvworksvandvthevconditionsvundervwhi
chvmanagementvtechniquesvmayvworkvbettervorvworsevinvthev“realvworld.”
, PTS:v 1 DIF: Moderate REF:v 10-11
TOP:v AACSBvReflectivevThinkingvKEY:v CreationvofvValue
7. Topvmanagersvarevresponsiblevforvcreatingvavcontextvforvchangevinvthevorganization.
ANS:v T PTS:v v 1 DIF: Moderate REF:v v 13-14
TOP:v AACSBvReflectivevThinking KEY:v CreationvofvValue
8. Topvmanagersvarevthevmanagersvresponsiblevforvfacilitatingvteamvactivitiesvtowardvgoalv
accomplishment.
ANS:v F
Topvmanagersvarevexecutivesvresponsiblevforvthevoverallvdirectionvofvthevorganization;vteamvleadersvarevthevmanag
ersvresponsiblevforvfacilitatingvteamvactivitiesvtowardvgoalvaccomplishment.
PTS:v 1 DIF: Moderate REF:v 13-
14v(Exhibitv1.2)vTOP:v AACSBvReflectivevThinking
KEY:v GroupvDynamics
9. Asvthevhealth-
carevteamvleadervforvCommercevBank,vEmmettvConlonvisvresponsiblevforvfacilitatingvhisvteam’svperformanc
evandvshouldvnotvbevinvolvedvwithvanyvemployeesvoutsidevofvhisvteam.
ANS:v F
Teamvleadersvarevresponsiblevnotvonlyvforvfacilitatingvteamvperformance,vbutvalsovforvactingvasvliaisonsvbet
weenvtheirvteamsvandvothervcompanyvteams.
PTS:v 1 DIF: Moderate REF:v 16-17
TOP:v AACSBvAnalyticvKEY:v GroupvDynamicsv|vLeadershipvPrinci
ples
10. Typicalvtitlesvusedvforvtopvmanagersvarevgeneralvmanager,vplantvmanager,vregionalvmanager,vandv
divisionalvmanager.
ANS:v F
Thesevarevtypicalvtitlesvforvmiddlevmanagers,vnotvtopvmanagers.vSeevExhibitv1.2.
PTS:v 1 DIF: Moderate REF:v 13-
14v(Exhibitv1.2)v TOP:v AACSBvReflectivevThinking
KEY:v CreationvofvValuev|vHRM
11. First-
linevmanagersvarevresponsiblevforvsettingvobjectivesvconsistentvwithvorganizationalvgoalsvandvplanningvandvi
mplementingvsubunitvstrategiesvforvachievingvthesevobjectives.
ANS:v F
Thisvisvthevresponsibilityvofvmiddlevmanagers.vSeevExhibitv1.2.
PTS:v 1 DIF: Moderate REF:v 15
TOP:v AACSBvReflectivevThinkingvKEY:v Strategy
12. Bandai,vthevthird-
largestvtoyvmakervinvthevworld,vhasvembarkedvonvavseriesvofvacquisitionsvinvanveffortvtovbecomevthevleadi
ngvtoyvmakervinvthevworld.v Thevdecisionvtovadoptvthisvgoalvwasvmostvlikelyvmadevbyvitsvtopvmanagemen
TablevofvContent
1. Management.
2. HistoryvofvManagement.
3. OrganizationalvEnvironmentsvandvCultures.
4. EthicsvandvSocialvResponsibility.
5. PlanningvandvDecisionvMaking.
6. OrganizationalvStrategy.
7. InnovationvandvChange.
8. GlobalvManagement.
9. DesigningvAdaptivevOrganizations.
10. ManagingvTeams.
11. ManagingvHumanvResourcevSystems.
12. ManagingvIndividualsvandvavDiversevWorkvForce.
13. Motivation.
14. Leadership.
15. ManagingvCommunication.
16. Control.
17. ManagingvInformation.
18. ManagingvServicevandvManufacturingvOperations.
,Chapter 1: Management
v v
TRUE/FALSE
1. Whilevgoodvmanagementvisvbasicvtovstartingvandvgrowingvavbusiness,voncevsomevmeasurevofv
successvhasvbeenvachieved,vgoodvmanagementvbecomesvlessvimportant.
ANS:v F
Goodvmanagementvisvbasicvtovstartingvavbusiness,vgrowingvavbusiness,vandvmaintainingvavbusinessvoncevitvh
asvachievedvsomevmeasurevofvsuccess.
PTS:v v 1 DIF: Easy REF:v v 6 TOP:v AACSBvAnalytic
KEY:v CreationvofvValue
2. Managersvarevresponsiblevforvdoingvthevbasicvworkvinvthevcompany.
ANS:v F
Thevmanager’svjobvisvnotvtovdovthevbasicvworkvinvthevcompany,vbutvtovhelpvothersvdovtheirvwork.
PTS:v 1 DIF: Easy REF:v 7
TOP:v AACSBvReflectivevThinkingvKEY:v CreationvofvValue
3. Companiesvthatvplanvhavevlargervprofitsvandvfastervgrowthvthanvcompaniesvthatvdon’t.
ANS:v T PTS:v v 1 DIF: Easy REF:v v 9
TOP:v AACSBvReflectivevThinking KEY:v CreationvofvValue
4. Thevclassicalvfunctionsvofvmanagementvarev(1)vmakingvthingsvhappen,v(2)vmeetingvthev
competition,v(3)vorganizingvpeople,vprojects,vandvprocesses,vandv(4)vleading.
ANS:v F
Thevclassicalvfunctionsvofvmanagementvarevplanning,vorganizing,vleading,vandvcontrolling.
PTS:v 1 DIF: Moderate REF:v 8
TOP:v AACSBvReflectivevThinkingvKEY:v LeadershipvPrinciplesv|vHRMv|vStrate
gyv|vCreationvofvValue
5. AccordingvtovWhatvReallyvWorks,vMeta-Analysis,vmeta-
analysisvisvavresearchvtoolvthatvcombinesvthevresultsvofvavnumbervofvresearchvstudies.
ANS:v T PTS:v v 1 DIF: Easy REF:v v 10-11
TOP:v AACSBvReflectivevThinking KEY:v CreationvofvValue
6. AccordingvtovthevWhatvReallyvWorksvbox,vmeta-
analysisvisvusefulvforvmanagementvtheoristsvandvresearchers,vbutvitvhasvlittlevvaluevforvthevpracticingvmana
ger.
ANS:v F
Meta-
analysisvisvalsovusefulvforvpracticingvmanagers,vbecausevitvshowsvwhatvworksvandvthevconditionsvundervwhi
chvmanagementvtechniquesvmayvworkvbettervorvworsevinvthev“realvworld.”
, PTS:v 1 DIF: Moderate REF:v 10-11
TOP:v AACSBvReflectivevThinkingvKEY:v CreationvofvValue
7. Topvmanagersvarevresponsiblevforvcreatingvavcontextvforvchangevinvthevorganization.
ANS:v T PTS:v v 1 DIF: Moderate REF:v v 13-14
TOP:v AACSBvReflectivevThinking KEY:v CreationvofvValue
8. Topvmanagersvarevthevmanagersvresponsiblevforvfacilitatingvteamvactivitiesvtowardvgoalv
accomplishment.
ANS:v F
Topvmanagersvarevexecutivesvresponsiblevforvthevoverallvdirectionvofvthevorganization;vteamvleadersvarevthevmanag
ersvresponsiblevforvfacilitatingvteamvactivitiesvtowardvgoalvaccomplishment.
PTS:v 1 DIF: Moderate REF:v 13-
14v(Exhibitv1.2)vTOP:v AACSBvReflectivevThinking
KEY:v GroupvDynamics
9. Asvthevhealth-
carevteamvleadervforvCommercevBank,vEmmettvConlonvisvresponsiblevforvfacilitatingvhisvteam’svperformanc
evandvshouldvnotvbevinvolvedvwithvanyvemployeesvoutsidevofvhisvteam.
ANS:v F
Teamvleadersvarevresponsiblevnotvonlyvforvfacilitatingvteamvperformance,vbutvalsovforvactingvasvliaisonsvbet
weenvtheirvteamsvandvothervcompanyvteams.
PTS:v 1 DIF: Moderate REF:v 16-17
TOP:v AACSBvAnalyticvKEY:v GroupvDynamicsv|vLeadershipvPrinci
ples
10. Typicalvtitlesvusedvforvtopvmanagersvarevgeneralvmanager,vplantvmanager,vregionalvmanager,vandv
divisionalvmanager.
ANS:v F
Thesevarevtypicalvtitlesvforvmiddlevmanagers,vnotvtopvmanagers.vSeevExhibitv1.2.
PTS:v 1 DIF: Moderate REF:v 13-
14v(Exhibitv1.2)v TOP:v AACSBvReflectivevThinking
KEY:v CreationvofvValuev|vHRM
11. First-
linevmanagersvarevresponsiblevforvsettingvobjectivesvconsistentvwithvorganizationalvgoalsvandvplanningvandvi
mplementingvsubunitvstrategiesvforvachievingvthesevobjectives.
ANS:v F
Thisvisvthevresponsibilityvofvmiddlevmanagers.vSeevExhibitv1.2.
PTS:v 1 DIF: Moderate REF:v 15
TOP:v AACSBvReflectivevThinkingvKEY:v Strategy
12. Bandai,vthevthird-
largestvtoyvmakervinvthevworld,vhasvembarkedvonvavseriesvofvacquisitionsvinvanveffortvtovbecomevthevleadi
ngvtoyvmakervinvthevworld.v Thevdecisionvtovadoptvthisvgoalvwasvmostvlikelyvmadevbyvitsvtopvmanagemen