LPEC CERTIFICATION: HQP #5
QUIZZES & ANS!!
1 of
18
Ter
m
What are the leading practices about disciplinary action?
Give this one a try
later!
,1. thorough, timely, neutral, consistent investigations; org max learning
2.investigators are selected based on ability to be neutral
3. E&C is provided access to all relevant investigative info
4. org is transparent about how investig are conducted/processes, etc.
5. leaders are briefed on investigatory reqs and the importance of
neutrality and confidentiality
6.respectful, proper and personal debriefing/closure with reporters
7.investigations focus on the facts and not on the motives of the reporter
8.investigations include a root cause analysis
1. E&C ensures proper consequences result from violations
2.metrics kept on discipline, periodically reviewed for
trends, and inconsistencies
1. Root cause analysis is asking the 5 "whys"
2.is a separate process to incident management and immediate
corrective action
2.5 may be done by investigator or other team
3. should be done immediately after investing and requires
investigators to look beyond the solution to the immediate problem
to understand the fund or
underlying causes
4. may involve review of processes, procedures, operational
activities, inactivity, cultural conditions
5. benefits include identification of a permanent solution &
prevention of recurring failures
, 1. action is taking regardless of level
2.consistent discipline regardless of level
3. clear communication about reports made and actions taken
Don't
know?
2 of 18
Definition
1. measure effectiveness of program activities
2 provide evidence program is working and improving
3. its part of plan, do, check and act
4. look outside org at changing economic, reg env and
business conditions (ensure compliance with law; eval
relationship b/w biz
and compliance goals; policy eval and mod; identify
training needs;
ongoing strategic communications
5. provide feedback to C Suite and board
Give this one a try later!
How to manage an investigation? Best Practice Investigative
Protocol
Elements of continuous program improvement
QUIZZES & ANS!!
1 of
18
Ter
m
What are the leading practices about disciplinary action?
Give this one a try
later!
,1. thorough, timely, neutral, consistent investigations; org max learning
2.investigators are selected based on ability to be neutral
3. E&C is provided access to all relevant investigative info
4. org is transparent about how investig are conducted/processes, etc.
5. leaders are briefed on investigatory reqs and the importance of
neutrality and confidentiality
6.respectful, proper and personal debriefing/closure with reporters
7.investigations focus on the facts and not on the motives of the reporter
8.investigations include a root cause analysis
1. E&C ensures proper consequences result from violations
2.metrics kept on discipline, periodically reviewed for
trends, and inconsistencies
1. Root cause analysis is asking the 5 "whys"
2.is a separate process to incident management and immediate
corrective action
2.5 may be done by investigator or other team
3. should be done immediately after investing and requires
investigators to look beyond the solution to the immediate problem
to understand the fund or
underlying causes
4. may involve review of processes, procedures, operational
activities, inactivity, cultural conditions
5. benefits include identification of a permanent solution &
prevention of recurring failures
, 1. action is taking regardless of level
2.consistent discipline regardless of level
3. clear communication about reports made and actions taken
Don't
know?
2 of 18
Definition
1. measure effectiveness of program activities
2 provide evidence program is working and improving
3. its part of plan, do, check and act
4. look outside org at changing economic, reg env and
business conditions (ensure compliance with law; eval
relationship b/w biz
and compliance goals; policy eval and mod; identify
training needs;
ongoing strategic communications
5. provide feedback to C Suite and board
Give this one a try later!
How to manage an investigation? Best Practice Investigative
Protocol
Elements of continuous program improvement
