Scripter - Genesys Cloud Exam | Questions and answers | Latest version 2024/2025

Scripter - Genesys Cloud Exam |
Questions and answers | Latest
version 2024/2025
Identify Built in Variable name from below options? - ANSWER -Answer:
https://help.mypurecloud.com/articles/built-in-script-variables/



[ex. Agent Name, Call duration, Queue name]

Where can we share scripts select correct answers from below list? - ANSWER -Export scripts from
Org A



Import them into Org B to share across organizations.

How to add present and previous month current bill so that it can be displayed together as a one if
both of them are stored in STRING data type separately? - ANSWER -convert each to number and add
using dynamic number data type

Using ____action we can pass flow data to screen pop from call flow? - ANSWER -Set screen pop

Select the correct sequence from below list to create contact list addition manually? - ANSWER -
Navigate to Scripts -> click Create button -> Enter name -> under Select A Template click Blank Script -
> On the toolbar click the Script menu -> click Script Properties -> right side, expand Outbound ->
turn On -> click Contact List -> Select the required contact list to add -> From the toolbar add Contact
List Form component -> save and publish the script

Select correct sequence from below list to create component template? - ANSWER -Navigate to
Scripts -> select a script -> select the component or container -> On right pane click on Create
Component button -> type name/description in Name/Description field -> click Create button

Select correct sequence from below list to create script template? - ANSWER -Navigate to Scripts ->
select a script -> On toolbar click Script menu -> click Script Properties -> select Create Template
From Script -> type name/description in Name/Description field -> click Create Template button

What is unsaved changes load time option? - ANSWER -6 minutes

Script Error - ANSWER -Validation

T or F



Unsaved script restore - ANSWER -True

T or F

, Callback once scheduled can be done before maximum of 30 days - ANSWER -True

In preview mode, how is customer name written for an outbound call? - ANSWER -[ customer name ]
- single square bracket

In script editor, how is customer name written? {{ .customername}} - ANSWER -Hello
{{Outbound.First Name}},

How many default script template is present? - ANSWER -4 [default callback, default inbound, default
outbound, Blank]

Data type "Hello World"? - ANSWER -Ans: Char

Number, Boolean, string, char

How may type of variable available in script? - ANSWER -3 [built-in variable, custom variable,
dynamic variable]

How many days call back can be schedule in advance? - ANSWER -Answer: Up to 30 days

If/Else Exp custom action what options are present in right side as compared to left side? - ANSWER -
Interpolated Text, Expression, Variable

If we exchanging or passing data that is unrelated to the call from one application to another what
built in variable, we will use? - ANSWER -{{UUI.UUIData}}

Which component we will use to quickly format set of text and image? - ANSWER -Mark Down
Component

Can we share component template across organization? - ANSWER -Yes

Can we share Script template across organization? - ANSWER -No

What variable use to pass data to secure flow? - ANSWER -Flow.InvocationData

Where can an agent add updates about current call before transferring the call to next agent? -
ANSWER -Notes Section

We cannot delete a page once published True/False? - ANSWER -False

We cannot change data type of a variable once created



True/False? - ANSWER -True

We cannot schedule a call back after 4 weeks date time True/False? - ANSWER -True

Which container used to select the components? - ANSWER -Root component

To edit script what permission you need? - ANSWER -Script Designer and master Admin

From script if you want to get data updated to an External CRM what property you need to enable? -
ANSWER -Output Property (variable based)

What script variable would you use for data from an external CRM? - ANSWER -Input property