QUALITY CONTROL:FINA EXAM QUESTIONS
Who created the Trilogy of Managerial Process - Answers - Joseph M Juran
Quality can be defined as - Answers - Conformance to standard / Free of Defects/
Meeting or exceeding needs & Expectations, continuing to improve/ Characteristics of a
product or service allowing it to meet stated or implied needs.
__________________________ was successful in helping Japan implement statistical
quality control, which enabled them to establish themselves as a world leader of quality
products. - Answers - William Edwards Deming
Describe Philip Crosby's " Quality Improvement Program" - Answers - Management
commitment, the cost of quality evaluation, corrective action, zero defects day
What factors determine a competitive market? - Answers - There are many buyers and
sellers/ Competition, supply and demand establish the market price
Team Learning - Answers - Acquiring meaning as a group
When it's imperative that absolutely no misinterpretation occur, communication should
be _________________________. - Answers - Documented
Walter Shewhart invented the ______________ as he recorded measurements for radio
headsets during WW1 - Answers - Control Chart
What is the First Stage of Team Development? - Answers - Forming- transition from
individuals to team
What does the acronym "SPC" stand for? - Answers - Statistical Process Control
What is the Second Stage of Team Development? - Answers - Storming- team members
begin to experience conflicts
Process technicians who employ statistical thinking use a _________________
approach to problem solving. - Answers - Scientific
What is the Third Stage of Team Development? - Answers - Norming- members accept
each other, knowing your role, know the ground rules
_________________ substantiate the need for change. - Answers - Data
What is the Fourth Stage of Team Development? - Answers - Performing- Roles and
Goals are settled, serious work begins
, What types of documentation must be present in order for a company to obtain IOS
9000 certification? - Answers - Quality records, Quality manual, Work instructions,
Operating procedures
Mental Models - Answers - Deeply ingrained assumption and generalizations.
Maslow's Hierarchy of Needs - Answers - Physiological, Safety, Love/Belonging,
Esteem, Self-actualization
Personal Mastery - Answers - A special level of proficiency achieved through lifelong
learning
True or False: The new philosophy of quirky used today throughout the process industry
requires that consistency be maintained in addition to conformance to specifications -
Answers - True
Shared Vision - Answers - A common identify and sense of destiny.
____________ how efficiently resources are used - Answers - Productivity
Systems Thinking - Answers - A conceptual framework of interrelated actions.
Which of the following justify the need for a SPC control system? Select all that apply. -
Answers - Predictable processes, Improved product quality, Known process capabilities
Downsizing - Answers - Reduction in size of business and workforce
Procedures convey step-by-step instructions while policies provide broad
_______________ - Answers - Guidelines
Revenue - Answers - incoming money/money in
Data is used to _______________ a sample, infer meaning to a population and predict
how the process may perform in the future. - Answers - Describe
Profit - Answers - total revenue minus total cost
Which two of the following properties are needed to describe a normal distribution? -
Answers - Spread and Mean
Net income - Answers - Adjusted gross revenue ( sales returns, discounts, taxes)
Policies and procedures are written to address activities in which of the following areas
of a process plant? - Answers - Safety, Operations, Quality, Laboratory
Who created the Trilogy of Managerial Process - Answers - Joseph M Juran
Quality can be defined as - Answers - Conformance to standard / Free of Defects/
Meeting or exceeding needs & Expectations, continuing to improve/ Characteristics of a
product or service allowing it to meet stated or implied needs.
__________________________ was successful in helping Japan implement statistical
quality control, which enabled them to establish themselves as a world leader of quality
products. - Answers - William Edwards Deming
Describe Philip Crosby's " Quality Improvement Program" - Answers - Management
commitment, the cost of quality evaluation, corrective action, zero defects day
What factors determine a competitive market? - Answers - There are many buyers and
sellers/ Competition, supply and demand establish the market price
Team Learning - Answers - Acquiring meaning as a group
When it's imperative that absolutely no misinterpretation occur, communication should
be _________________________. - Answers - Documented
Walter Shewhart invented the ______________ as he recorded measurements for radio
headsets during WW1 - Answers - Control Chart
What is the First Stage of Team Development? - Answers - Forming- transition from
individuals to team
What does the acronym "SPC" stand for? - Answers - Statistical Process Control
What is the Second Stage of Team Development? - Answers - Storming- team members
begin to experience conflicts
Process technicians who employ statistical thinking use a _________________
approach to problem solving. - Answers - Scientific
What is the Third Stage of Team Development? - Answers - Norming- members accept
each other, knowing your role, know the ground rules
_________________ substantiate the need for change. - Answers - Data
What is the Fourth Stage of Team Development? - Answers - Performing- Roles and
Goals are settled, serious work begins
, What types of documentation must be present in order for a company to obtain IOS
9000 certification? - Answers - Quality records, Quality manual, Work instructions,
Operating procedures
Mental Models - Answers - Deeply ingrained assumption and generalizations.
Maslow's Hierarchy of Needs - Answers - Physiological, Safety, Love/Belonging,
Esteem, Self-actualization
Personal Mastery - Answers - A special level of proficiency achieved through lifelong
learning
True or False: The new philosophy of quirky used today throughout the process industry
requires that consistency be maintained in addition to conformance to specifications -
Answers - True
Shared Vision - Answers - A common identify and sense of destiny.
____________ how efficiently resources are used - Answers - Productivity
Systems Thinking - Answers - A conceptual framework of interrelated actions.
Which of the following justify the need for a SPC control system? Select all that apply. -
Answers - Predictable processes, Improved product quality, Known process capabilities
Downsizing - Answers - Reduction in size of business and workforce
Procedures convey step-by-step instructions while policies provide broad
_______________ - Answers - Guidelines
Revenue - Answers - incoming money/money in
Data is used to _______________ a sample, infer meaning to a population and predict
how the process may perform in the future. - Answers - Describe
Profit - Answers - total revenue minus total cost
Which two of the following properties are needed to describe a normal distribution? -
Answers - Spread and Mean
Net income - Answers - Adjusted gross revenue ( sales returns, discounts, taxes)
Policies and procedures are written to address activities in which of the following areas
of a process plant? - Answers - Safety, Operations, Quality, Laboratory
