QUALITY CONTROL EXAM 1 STUDY GUIDE
Quality - Answers - Excellent product or service that fulfills or exceeds our expectation.
Transcendent definition - Answers - excellence
Product-based definition - Answers - quantities of product
User-based definition - Answers - fitness for intended use
Value-based definition - Answers - quality vs. price
Manufacturing-based definition - Answers - conformance to specification
Quality Control - Answers - Use of techniques to achieve and sustain the quality
Quality Improvement - Answers - Use of tools and techniques to continually improve the
product, service, or process
Statistical Quality Control - Answers - Use of statistics to control the quality
Quality Assurance - Answers - Planned or systematic actions necessary to provide
adequate confidence that the product or service will satisfy given requirements
Process - Answers - Set of interrelated activities that uses specific inputs to produce
specific outputs
Quality Measurement - Answers - Q = P/E
Dimensions of Quality - Answers - Performance
Features
Conformance
Reliability
Durability
Service
Aesthetics
Reputation
Performance - Answers - Primary product characteristics
Features - Answers - Secondary characteristics
Conformance - Answers - Meeting specifications or industry standards
Reliability - Answers - Consistency of performance over time
, Durability - Answers - Useful life
Service - Answers - Resolution of problems and complaints
Aesthetics - Answers - Sensory characteristics
Reputation - Answers - Past Performance and other intangibles
Responsibility for Quality - Answers - Consumer
Product Quality (main)
Marketing
Design Engineering
Procurement
Process Design
Production
Inspection and Test
Packaging and Storage
Product Service
Consumer
FMEA - Answers - Failure Mode and Effect Analysis.
Two Types: Design and Process.
QFD - Answers - Quality Function Deployment.
Identifies and sets priorities for process improvement.
Multifunction team uses 'voice of the customer'.
Reduces start-up costs and design changes that lead to increased customer
satisfaction.
ISO 9000 & ISO 14000 - Answers - International Organization for Standards.
QMS (quality management system).
International standard for an environmental management system (14000). EMS.
Benchmarking - Answers - Using another better company particular process for
information and improve on it.
TPM - Answers - Total Productive Maintenance.
Is a technique that utilizes the entire work force to obtain optimum use of equipment.
Quality by Design - Answers - Is the practice of using multidisciplinary team to conduct
product or service conception, design, and production planning at one time
Products Liability - Answers - Reasons for injuries: Behavior or knowledge; Environment
where the product is used; Design and production of the item.
Quality - Answers - Excellent product or service that fulfills or exceeds our expectation.
Transcendent definition - Answers - excellence
Product-based definition - Answers - quantities of product
User-based definition - Answers - fitness for intended use
Value-based definition - Answers - quality vs. price
Manufacturing-based definition - Answers - conformance to specification
Quality Control - Answers - Use of techniques to achieve and sustain the quality
Quality Improvement - Answers - Use of tools and techniques to continually improve the
product, service, or process
Statistical Quality Control - Answers - Use of statistics to control the quality
Quality Assurance - Answers - Planned or systematic actions necessary to provide
adequate confidence that the product or service will satisfy given requirements
Process - Answers - Set of interrelated activities that uses specific inputs to produce
specific outputs
Quality Measurement - Answers - Q = P/E
Dimensions of Quality - Answers - Performance
Features
Conformance
Reliability
Durability
Service
Aesthetics
Reputation
Performance - Answers - Primary product characteristics
Features - Answers - Secondary characteristics
Conformance - Answers - Meeting specifications or industry standards
Reliability - Answers - Consistency of performance over time
, Durability - Answers - Useful life
Service - Answers - Resolution of problems and complaints
Aesthetics - Answers - Sensory characteristics
Reputation - Answers - Past Performance and other intangibles
Responsibility for Quality - Answers - Consumer
Product Quality (main)
Marketing
Design Engineering
Procurement
Process Design
Production
Inspection and Test
Packaging and Storage
Product Service
Consumer
FMEA - Answers - Failure Mode and Effect Analysis.
Two Types: Design and Process.
QFD - Answers - Quality Function Deployment.
Identifies and sets priorities for process improvement.
Multifunction team uses 'voice of the customer'.
Reduces start-up costs and design changes that lead to increased customer
satisfaction.
ISO 9000 & ISO 14000 - Answers - International Organization for Standards.
QMS (quality management system).
International standard for an environmental management system (14000). EMS.
Benchmarking - Answers - Using another better company particular process for
information and improve on it.
TPM - Answers - Total Productive Maintenance.
Is a technique that utilizes the entire work force to obtain optimum use of equipment.
Quality by Design - Answers - Is the practice of using multidisciplinary team to conduct
product or service conception, design, and production planning at one time
Products Liability - Answers - Reasons for injuries: Behavior or knowledge; Environment
where the product is used; Design and production of the item.
