Medical office concepts chapter 5 UPDATED
ACTUAL Questions and CORRECT
Answers
Section 1, Identification - CORRECT ANSWER - includes product identifier;
manufacturer or distributor name, address, phone number; emergency phone number;
recommended use; restrictions on use
Section 2, Hazard(s) identification - CORRECT ANSWER - includes all hazards regarding
the chemical; required label elements.
Section 3, Composition/information on ingredients - CORRECT ANSWER - includes
information on chemical ingredients; trade secret claims
Section 4, First-aid measures - CORRECT ANSWER - includes important symptoms/
effects, acute, delayed; required treatment.
Section 5, Fire-fighting measures - CORRECT ANSWER - lists suitable extinguishing
techniques, equipment; chemical hazards from fire.
Section 6, Accidental release measures - CORRECT ANSWER - lists emergency
procedures; protective equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter to the
patient? - CORRECT ANSWER - Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as possible
that a request is being handled? - CORRECT ANSWER - Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - CORRECT
ANSWER - Interest
,You are typing a letter to a patient that is too long for one page. How would you start the second
page? - CORRECT ANSWER - Use blank stationery for the second page.
If medical records are attached to correspondence, the patient ____________ sign a release form.
- CORRECT ANSWER - must
6) Which type of letter is used when a physician transfers part or all of a patient's care to another
physician? - CORRECT ANSWER - Referral letter
7) Notes that are positioned at the bottom of the page on which the reference appears are called
__________. - CORRECT ANSWER - Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics?
- CORRECT ANSWER - . One
9) A barrier to effective communication is: - CORRECT ANSWER - . Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - CORRECT
ANSWER - Start a new paragraph
11) _____________________ is the careful reading and examination of a document for the sole
purpose of finding and correcting errors - CORRECT ANSWER - Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - CORRECT
ANSWER - Encoding
13) What are the two styles of punctuation that may be used in a business letter? - CORRECT
ANSWER - . Mixed/standard and open
, 14) What is the chosen method for transmitting a message? - CORRECT ANSWER -
Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep
everything to the left margin? - CORRECT ANSWER - Modified block
16) Anything that can break down the communication transmission process is referred to as
___________. - CORRECT ANSWER - . Noise
17) What is the first step in becoming an active listener? - CORRECT ANSWER - Stop
talking and listen
18) Your office is sending a letter to a patient about his test results and need for surgery. The
envelope addressed to the patient should be - CORRECT ANSWER - Marked
"confidential" or "private".
19) The most common and efficient form of interoffice communication is ___________. -
CORRECT ANSWER - . E-mail
20) At the beginning of the communication cycle, who organizes the message? - CORRECT
ANSWER - Sender
21) The timing and the delivery of communication are critical to the _______________ of the
communication. - CORRECT ANSWER - Effectiveness
22) The assessment of a document to determine its clarity, consistency, and overall effectiveness
is called _______________. - CORRECT ANSWER - Editing
23) What correspondence is considered to be a type of informal messages exchanged within an
organization? - CORRECT ANSWER - . Interoffice memorandum
ACTUAL Questions and CORRECT
Answers
Section 1, Identification - CORRECT ANSWER - includes product identifier;
manufacturer or distributor name, address, phone number; emergency phone number;
recommended use; restrictions on use
Section 2, Hazard(s) identification - CORRECT ANSWER - includes all hazards regarding
the chemical; required label elements.
Section 3, Composition/information on ingredients - CORRECT ANSWER - includes
information on chemical ingredients; trade secret claims
Section 4, First-aid measures - CORRECT ANSWER - includes important symptoms/
effects, acute, delayed; required treatment.
Section 5, Fire-fighting measures - CORRECT ANSWER - lists suitable extinguishing
techniques, equipment; chemical hazards from fire.
Section 6, Accidental release measures - CORRECT ANSWER - lists emergency
procedures; protective equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter to the
patient? - CORRECT ANSWER - Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as possible
that a request is being handled? - CORRECT ANSWER - Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - CORRECT
ANSWER - Interest
,You are typing a letter to a patient that is too long for one page. How would you start the second
page? - CORRECT ANSWER - Use blank stationery for the second page.
If medical records are attached to correspondence, the patient ____________ sign a release form.
- CORRECT ANSWER - must
6) Which type of letter is used when a physician transfers part or all of a patient's care to another
physician? - CORRECT ANSWER - Referral letter
7) Notes that are positioned at the bottom of the page on which the reference appears are called
__________. - CORRECT ANSWER - Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics?
- CORRECT ANSWER - . One
9) A barrier to effective communication is: - CORRECT ANSWER - . Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - CORRECT
ANSWER - Start a new paragraph
11) _____________________ is the careful reading and examination of a document for the sole
purpose of finding and correcting errors - CORRECT ANSWER - Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - CORRECT
ANSWER - Encoding
13) What are the two styles of punctuation that may be used in a business letter? - CORRECT
ANSWER - . Mixed/standard and open
, 14) What is the chosen method for transmitting a message? - CORRECT ANSWER -
Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep
everything to the left margin? - CORRECT ANSWER - Modified block
16) Anything that can break down the communication transmission process is referred to as
___________. - CORRECT ANSWER - . Noise
17) What is the first step in becoming an active listener? - CORRECT ANSWER - Stop
talking and listen
18) Your office is sending a letter to a patient about his test results and need for surgery. The
envelope addressed to the patient should be - CORRECT ANSWER - Marked
"confidential" or "private".
19) The most common and efficient form of interoffice communication is ___________. -
CORRECT ANSWER - . E-mail
20) At the beginning of the communication cycle, who organizes the message? - CORRECT
ANSWER - Sender
21) The timing and the delivery of communication are critical to the _______________ of the
communication. - CORRECT ANSWER - Effectiveness
22) The assessment of a document to determine its clarity, consistency, and overall effectiveness
is called _______________. - CORRECT ANSWER - Editing
23) What correspondence is considered to be a type of informal messages exchanged within an
organization? - CORRECT ANSWER - . Interoffice memorandum
