Medical Office Management Exam
UPDATED ACTUAL Questions and
CORRECT Answers
SHARE - CORRECT ANSWER - The single most critical factor for an outstanding
medical practice, patient loyalty, can be achieved by embracing principles embodies in which of
the following acronyms?
All of the above - CORRECT ANSWER - Patient loyalty via adoption of the SHARE
principles needs to be part of the office culture adopted by which of the following groups?
Focusing on individual achievement and personal satisfaction in the office setting - CORRECT
ANSWER - Which of the following would NOT be an appropriate management
philosophy to achieve the goals of an outstanding medical practice?
patient registration - CORRECT ANSWER - The first step I the flow of work in a modern
medical office is...?
established - CORRECT ANSWER - If a patient has been seen by a physician in the same
practice and the same specialty within the past 3 years, or if a physician from the practice has
seen the patient previously in the hospital, the patient is termed...?
Voice recognition technology - CORRECT ANSWER - Which of the following
technologies is used by some physicians to dictate directly into a laptop or other device ad then
to print out the report generated by the software to file in the paper record?
International Classification of Diseases (ICD) - CORRECT ANSWER - The resource
containing codes that describe the conditions that required the services and support the medical
necessity of the procedures rendered by the practice is called ...
, Claims clearinghouse - CORRECT ANSWER - Many claims are sent to payers
electronically in batches, so once the practice management system is updated, the claims in an
queue waiting for transmission to a(n)...?
The biller checks to see if the patient is still eligible under that payer's plan - CORRECT
ANSWER - Which of the following does NOT occur after the submission of a claim?
RHIA, RHIT, RN - CORRECT ANSWER - In a mid-sized practice, the office or practice
administrator ideally has a college degree, medical office supervisory experience, and which of
the following credentials?
Superbill - CORRECT ANSWER - With regard to use of coders and billers, a practice
should consider using an RHIT, a certified coder, specialist, Physician - based (CCS-P) or a
certified professional coder (CPC) unless thay practice uses an...
medical necessity - CORRECT ANSWER - The coder-biller can sometimes function as an
auditor to investigate a case where the physician maybe questioned as to the _____ of a billed
procedure.
work under the supervision of a physician who must be immediately available - CORRECT
ANSWER - Generally, when a physician assistant (PA) or an advanced registered nurse
practitioner (ARNP) is employed by a practice these professionals...
patient centric - CORRECT ANSWER - a receptionist with excellent people skills is often
the first person to impress the patient that the practice is...
proactive - CORRECT ANSWER - An office or practice administrator who stays tuned to
the external environment so that he or she can start planning for changes and obtaining early
input from the staff before new mandates must be implemented is often characterized as being
super bill - CORRECT ANSWER - a document often filled out by the physician that
contains a list of the most common diagnostic and procedure codes for thay practice is called a
______
UPDATED ACTUAL Questions and
CORRECT Answers
SHARE - CORRECT ANSWER - The single most critical factor for an outstanding
medical practice, patient loyalty, can be achieved by embracing principles embodies in which of
the following acronyms?
All of the above - CORRECT ANSWER - Patient loyalty via adoption of the SHARE
principles needs to be part of the office culture adopted by which of the following groups?
Focusing on individual achievement and personal satisfaction in the office setting - CORRECT
ANSWER - Which of the following would NOT be an appropriate management
philosophy to achieve the goals of an outstanding medical practice?
patient registration - CORRECT ANSWER - The first step I the flow of work in a modern
medical office is...?
established - CORRECT ANSWER - If a patient has been seen by a physician in the same
practice and the same specialty within the past 3 years, or if a physician from the practice has
seen the patient previously in the hospital, the patient is termed...?
Voice recognition technology - CORRECT ANSWER - Which of the following
technologies is used by some physicians to dictate directly into a laptop or other device ad then
to print out the report generated by the software to file in the paper record?
International Classification of Diseases (ICD) - CORRECT ANSWER - The resource
containing codes that describe the conditions that required the services and support the medical
necessity of the procedures rendered by the practice is called ...
, Claims clearinghouse - CORRECT ANSWER - Many claims are sent to payers
electronically in batches, so once the practice management system is updated, the claims in an
queue waiting for transmission to a(n)...?
The biller checks to see if the patient is still eligible under that payer's plan - CORRECT
ANSWER - Which of the following does NOT occur after the submission of a claim?
RHIA, RHIT, RN - CORRECT ANSWER - In a mid-sized practice, the office or practice
administrator ideally has a college degree, medical office supervisory experience, and which of
the following credentials?
Superbill - CORRECT ANSWER - With regard to use of coders and billers, a practice
should consider using an RHIT, a certified coder, specialist, Physician - based (CCS-P) or a
certified professional coder (CPC) unless thay practice uses an...
medical necessity - CORRECT ANSWER - The coder-biller can sometimes function as an
auditor to investigate a case where the physician maybe questioned as to the _____ of a billed
procedure.
work under the supervision of a physician who must be immediately available - CORRECT
ANSWER - Generally, when a physician assistant (PA) or an advanced registered nurse
practitioner (ARNP) is employed by a practice these professionals...
patient centric - CORRECT ANSWER - a receptionist with excellent people skills is often
the first person to impress the patient that the practice is...
proactive - CORRECT ANSWER - An office or practice administrator who stays tuned to
the external environment so that he or she can start planning for changes and obtaining early
input from the staff before new mandates must be implemented is often characterized as being
super bill - CORRECT ANSWER - a document often filled out by the physician that
contains a list of the most common diagnostic and procedure codes for thay practice is called a
______
