Medical office concept UPDATED ACTUAL
Questions and CORRECT Answers
They lack professionalism - CORRECT ANSWER - What might a patient assume about
the medical staff if the waiting area is in disarray, with trash on the floor, tattered furniture, and
scattered reading material?
Comfortable - CORRECT ANSWER - What type of environment should a medical office
waiting area provide?
Keep or make a travel folder - CORRECT ANSWER - Which of these is a task that the
administrative medical assistant should always do to save time and help prevent mistakes when
making travel arrangements?
Medical records - CORRECT ANSWER - Which item is not included in a policies and
procedures manual?
Ask patients to sign a detachable label log,which is immediately removed prior to the next
patient signing the log. - CORRECT ANSWER - Which of the following is a HIPPA-
compliant method for patient registration in the waiting area.
We can take a quiet deep breath and reevaluate her perception of the news. - CORRECT
ANSWER - During the monthly office meeting, Amy became defensive and angry when
she received the news that all office staff would need to attend a two-day training workshop on
the new EHR software. She is behind on her work and being out of the office will just put her
more behind. How might Amy control her anger during the meeting without becoming a
disruption?
Understand roles,delegates tasks, and manages available time - CORRECT ANSWER -
An effective office manager is one who has which of the following attributes?
Keep a log of important information to be discussed - CORRECT ANSWER - Anthony,
an administrative medical assistant, will continue to work in the medical office while Dr. Jones
Questions and CORRECT Answers
They lack professionalism - CORRECT ANSWER - What might a patient assume about
the medical staff if the waiting area is in disarray, with trash on the floor, tattered furniture, and
scattered reading material?
Comfortable - CORRECT ANSWER - What type of environment should a medical office
waiting area provide?
Keep or make a travel folder - CORRECT ANSWER - Which of these is a task that the
administrative medical assistant should always do to save time and help prevent mistakes when
making travel arrangements?
Medical records - CORRECT ANSWER - Which item is not included in a policies and
procedures manual?
Ask patients to sign a detachable label log,which is immediately removed prior to the next
patient signing the log. - CORRECT ANSWER - Which of the following is a HIPPA-
compliant method for patient registration in the waiting area.
We can take a quiet deep breath and reevaluate her perception of the news. - CORRECT
ANSWER - During the monthly office meeting, Amy became defensive and angry when
she received the news that all office staff would need to attend a two-day training workshop on
the new EHR software. She is behind on her work and being out of the office will just put her
more behind. How might Amy control her anger during the meeting without becoming a
disruption?
Understand roles,delegates tasks, and manages available time - CORRECT ANSWER -
An effective office manager is one who has which of the following attributes?
Keep a log of important information to be discussed - CORRECT ANSWER - Anthony,
an administrative medical assistant, will continue to work in the medical office while Dr. Jones
