Medical Office Concepts Final Exam Study
Guide UPDATED ACTUAL Questions and
CORRECT Answers
Forms used by the medical practice should be updated __________ and the codes verified
with the current year's diagnostic and procedural codes. - CORRECT ANSWER -
Annually
Patient John Parks had a CBC and a PFT performed. Which type of insurance will cover
the services? - CORRECT ANSWER - Basic
Which item does not go on the patient encounter form? - CORRECT ANSWER -
Previous service
The Birthday Rule ensures that the maximum benefit will not exceed ______ percent of the
charge for covered services. - CORRECT ANSWER - 100
Which of the following is an example of a hidden job market? - CORRECT
ANSWER - Face-to-face networking
At the beginning of the communication cycle, who organizes the message? - CORRECT
ANSWER - Sender
The permit issued by the registration branch of the Drug Enforcement Administration
(DEA) must be renewed how often? - CORRECT ANSWER - Every three years
A social zone is used for communication within __________ feet of an audience. -
CORRECT ANSWER - 4 to 12
What type of environment should a medical office waiting area provide? - CORRECT
ANSWER - Comfortable
, The type of communication that is the most common and efficient mode of communication
for many messages is: - CORRECT ANSWER - Electronic
Which of the following show the daily charges and payments for an entire month? -
CORRECT ANSWER - Summaries
What should always be done prior to placing a caller on hold? - CORRECT
ANSWER - Ask permission
___________ applications are an effective and efficient method of submitting data. -
CORRECT ANSWER - Online
What is another name for etiquette? - CORRECT ANSWER - Good manners
If the date that you composed a letter is different from the date that you are sending it, you
use the date that you __________. - CORRECT ANSWER - Sent the letter
Which of the following is not a positive strategy for confronting stress? - CORRECT
ANSWER - Act immediately
Before appointments can be made, the administrative medical assistant must know the
______ of the physician's office. - CORRECT ANSWER - Basic schedule
All students in an accredited medical assisting program are required to master __________
areas of competence. - CORRECT ANSWER -3
The relationship between the physician and the patient starts when the patient: -
CORRECT ANSWER - Goes to the physician for care
Guide UPDATED ACTUAL Questions and
CORRECT Answers
Forms used by the medical practice should be updated __________ and the codes verified
with the current year's diagnostic and procedural codes. - CORRECT ANSWER -
Annually
Patient John Parks had a CBC and a PFT performed. Which type of insurance will cover
the services? - CORRECT ANSWER - Basic
Which item does not go on the patient encounter form? - CORRECT ANSWER -
Previous service
The Birthday Rule ensures that the maximum benefit will not exceed ______ percent of the
charge for covered services. - CORRECT ANSWER - 100
Which of the following is an example of a hidden job market? - CORRECT
ANSWER - Face-to-face networking
At the beginning of the communication cycle, who organizes the message? - CORRECT
ANSWER - Sender
The permit issued by the registration branch of the Drug Enforcement Administration
(DEA) must be renewed how often? - CORRECT ANSWER - Every three years
A social zone is used for communication within __________ feet of an audience. -
CORRECT ANSWER - 4 to 12
What type of environment should a medical office waiting area provide? - CORRECT
ANSWER - Comfortable
, The type of communication that is the most common and efficient mode of communication
for many messages is: - CORRECT ANSWER - Electronic
Which of the following show the daily charges and payments for an entire month? -
CORRECT ANSWER - Summaries
What should always be done prior to placing a caller on hold? - CORRECT
ANSWER - Ask permission
___________ applications are an effective and efficient method of submitting data. -
CORRECT ANSWER - Online
What is another name for etiquette? - CORRECT ANSWER - Good manners
If the date that you composed a letter is different from the date that you are sending it, you
use the date that you __________. - CORRECT ANSWER - Sent the letter
Which of the following is not a positive strategy for confronting stress? - CORRECT
ANSWER - Act immediately
Before appointments can be made, the administrative medical assistant must know the
______ of the physician's office. - CORRECT ANSWER - Basic schedule
All students in an accredited medical assisting program are required to master __________
areas of competence. - CORRECT ANSWER -3
The relationship between the physician and the patient starts when the patient: -
CORRECT ANSWER - Goes to the physician for care
