Amazon Academy Final Study Guide
Exam Questions and Answers 100%
Solved
When should you verify that the Process Assistant has cleared all time on
tasks issues? - ✔✔After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: -
✔✔Completing handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work
items must be completed: - ✔✔Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and
make necessary DOP adjustments by uploading this if needed to ensure
we have the correct headcount on shift: - ✔✔Voluntary Extra Time (VET) or
Voluntary Time Off (VTO) on the Labor Scheduling Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are
also worried about meeting your volume goal for the shift. The following is a
critical part of the Sort shift that ensures we are on track to meet our goal
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,and allows us to make adjustments ahead of time when necessary: -
✔✔Hourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to
do 30 minutes prior to the induct start time? - ✔✔Execute Container
Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: -
✔✔Verify DPO pick list and staging plan and have available to print in case
of Network Outage
You are working to upload your pre-shift plan while comparing your pre-
shift to the already created Next Day plan using the latest projected
volume, staffing ratios, and TPH. When should you have your pre-shift plan
uploaded? - ✔✔30 minutes prior to SOS
This ensures that associates are beginning work in their process
immediately or as soon as possible after they clock in for the shift. This is
crucial for productivity as we need our associates to begin working as
quickly as possible. Our current Network Goal is 2 minutes. - ✔✔Fast Start
You are responsible for creating the Next Day plan. You finish completing
the plan right towards the end of the current shift. Where should you go to
upload your finalized Next Day plan? - ✔✔Siphon
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, You need 85 people to safely and efficiently process today's volume. You
are currently rostered 97 people and average attendance for this day is
82%. How many associates do you need to accept VET in order to staff the
shift? - ✔✔6
Your Station has 225 DA's available per day with an SPR of 195 and an
available Flex pool of 75 with an SPR of 40. What is your total dispatch
capacity? - ✔✔46,875
You are in charge of Pick & Stage and OTR depends on you for your
staging of routes on time. How do you stay proactive to avoid OTD misses?
- ✔✔Labor planning properly based off of projected rates and volumes to
ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You
are currently rostered 82 people and average attendance for this day is
82%. How many associates do you need to accept VET in order to staff the
shift? - ✔✔6
Your site is expecting a total volume of 57,544 packages today. DSPs have
committed to delivery 92% of this, and the remaining 8% will go to the flex
pool. Assuming all of the 150 drivers in the flex pool accept routes, at an
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Exam Questions and Answers 100%
Solved
When should you verify that the Process Assistant has cleared all time on
tasks issues? - ✔✔After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: -
✔✔Completing handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work
items must be completed: - ✔✔Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and
make necessary DOP adjustments by uploading this if needed to ensure
we have the correct headcount on shift: - ✔✔Voluntary Extra Time (VET) or
Voluntary Time Off (VTO) on the Labor Scheduling Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are
also worried about meeting your volume goal for the shift. The following is a
critical part of the Sort shift that ensures we are on track to meet our goal
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,and allows us to make adjustments ahead of time when necessary: -
✔✔Hourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to
do 30 minutes prior to the induct start time? - ✔✔Execute Container
Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: -
✔✔Verify DPO pick list and staging plan and have available to print in case
of Network Outage
You are working to upload your pre-shift plan while comparing your pre-
shift to the already created Next Day plan using the latest projected
volume, staffing ratios, and TPH. When should you have your pre-shift plan
uploaded? - ✔✔30 minutes prior to SOS
This ensures that associates are beginning work in their process
immediately or as soon as possible after they clock in for the shift. This is
crucial for productivity as we need our associates to begin working as
quickly as possible. Our current Network Goal is 2 minutes. - ✔✔Fast Start
You are responsible for creating the Next Day plan. You finish completing
the plan right towards the end of the current shift. Where should you go to
upload your finalized Next Day plan? - ✔✔Siphon
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, You need 85 people to safely and efficiently process today's volume. You
are currently rostered 97 people and average attendance for this day is
82%. How many associates do you need to accept VET in order to staff the
shift? - ✔✔6
Your Station has 225 DA's available per day with an SPR of 195 and an
available Flex pool of 75 with an SPR of 40. What is your total dispatch
capacity? - ✔✔46,875
You are in charge of Pick & Stage and OTR depends on you for your
staging of routes on time. How do you stay proactive to avoid OTD misses?
- ✔✔Labor planning properly based off of projected rates and volumes to
ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You
are currently rostered 82 people and average attendance for this day is
82%. How many associates do you need to accept VET in order to staff the
shift? - ✔✔6
Your site is expecting a total volume of 57,544 packages today. DSPs have
committed to delivery 92% of this, and the remaining 8% will go to the flex
pool. Assuming all of the 150 drivers in the flex pool accept routes, at an
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
