USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL
DEFINED ANSWERS LATEST 2024 – 2025
ALREADY GRADED A+
Mailing Services are those products in which the Postal Service has no
competition from other delivery companies. This includes? - ANSWERS-First-class
mail, Periodicals, Standard, Bound Printed Matter, Library Mail, Media mail.
Shipping Services are those products in which the Postal Service is competitive
with other delivery companies. This includes? - ANSWERS-Express mail, Priority
Mail, Parcel Select, Parcel Return Service.
Where are passport applications accepted? - ANSWERS-At designated post
offices.
,What are the fines for non-compliance with the Bank Secrecy Act? - ANSWERS-
$25,000.
How many times per day can you use a debit card for cash back? What's the
maximum cash back you can get? - ANSWERS-There is no minimum purchase
amount and no limit to the number of times in a 24-hour period. Each request
must be limited by a separate purchase and paid for with an online debit card.
Cash back is given in $10 increments with a max of $50 per transaction.
What is a value proposition? - ANSWERS-The value to the customer of the
product features and benefits....how the customer feels the product meets their
needs.
What is "need satisfaction selling"? - ANSWERS-The understanding of a
customer's needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - ANSWERS-I
need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. -
ANSWERS-Needs.
What is a need? - ANSWERS-A desire to improve or accomplish something.
, An informed mutual decision with the customer on service/products is
___________. - ANSWERS-A successful sales transaction.
Perception is - ANSWERS-Reality
What are our goals? - ANSWERS-Grow revenue, increase market share, develop
lifetime customers.
What are some non-verbal communication cues? - ANSWERS-Body movement,
facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
ANSWERS-True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - ANSWERS-Squarely face the person. Open your posture.
Lean towards the sender. Eye contact. Relax.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWERS-Greet, Inquire, Suggest, Thank.
TRAINING EXAM WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL
DEFINED ANSWERS LATEST 2024 – 2025
ALREADY GRADED A+
Mailing Services are those products in which the Postal Service has no
competition from other delivery companies. This includes? - ANSWERS-First-class
mail, Periodicals, Standard, Bound Printed Matter, Library Mail, Media mail.
Shipping Services are those products in which the Postal Service is competitive
with other delivery companies. This includes? - ANSWERS-Express mail, Priority
Mail, Parcel Select, Parcel Return Service.
Where are passport applications accepted? - ANSWERS-At designated post
offices.
,What are the fines for non-compliance with the Bank Secrecy Act? - ANSWERS-
$25,000.
How many times per day can you use a debit card for cash back? What's the
maximum cash back you can get? - ANSWERS-There is no minimum purchase
amount and no limit to the number of times in a 24-hour period. Each request
must be limited by a separate purchase and paid for with an online debit card.
Cash back is given in $10 increments with a max of $50 per transaction.
What is a value proposition? - ANSWERS-The value to the customer of the
product features and benefits....how the customer feels the product meets their
needs.
What is "need satisfaction selling"? - ANSWERS-The understanding of a
customer's needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - ANSWERS-I
need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. -
ANSWERS-Needs.
What is a need? - ANSWERS-A desire to improve or accomplish something.
, An informed mutual decision with the customer on service/products is
___________. - ANSWERS-A successful sales transaction.
Perception is - ANSWERS-Reality
What are our goals? - ANSWERS-Grow revenue, increase market share, develop
lifetime customers.
What are some non-verbal communication cues? - ANSWERS-Body movement,
facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
ANSWERS-True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - ANSWERS-Squarely face the person. Open your posture.
Lean towards the sender. Eye contact. Relax.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWERS-Greet, Inquire, Suggest, Thank.
