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USPS Sales & Services Associate Training
Exam Questions and Answers (Latest Update
2024) Verified Answers (150 Questions)
Guaranteed pass
What are the restrictions/uses of Every Door Direct Mail?
- Correct Answer-5,000 pieces or less flat-sized mailpieces within an area serviced by a single
post office. Maximum weight is 3.3 oz. No permit is required, only registration.
What is PS Form 6401?
- Correct Answer-Money Order Inquiry Form.
What is the purpose of bait money orders?
- Correct Answer-To aid the Postal Inspection Service in Postal burglary and robbery
investigations.
In the priority of protection, what item is considered the most important?
- Correct Answer-Postal funds.
What is the publication from HQ USPS Retail?
- Correct Answer-Retail Digest.
Mailing Services are those products in which the Postal Service has no competition from other
delivery companies. This includes?
- Correct Answer-First-class mail, Periodicals, Standard, Bound Printed Matter, Library Mail, Media
mail.
,2|Page
Shipping Services are those products in which the Postal Service is competitive with other
delivery companies. This includes?
- Correct Answer-Express mail, Priority Mail, Parcel Select, Parcel Return Service.
Where are passport applications accepted?
- Correct Answer-At designated post offices.
What are the fines for non-compliance with the Bank Secrecy Act?
- Correct Answer-$25,000.
How many times per day can you use a debit card for cash back? What's the maximum cash back
you can get?
- Correct Answer-There is no minimum purchase amount and no limit to the number of times in
a 24-hour period. Each request must be limited by a separate purchase and paid for with an
online debit card. Cash back is given in $10 increments with a max of $50 per transaction.
What is a Firm Holdout? What are the fees and restrictions?
- Correct Answer-Allows a customer to obtain street addressed mail from the post office when
the customer normally received 50 letters or more per day. There is no fee for this service. They
may pick up only one time per day. The service may be cancelled if the mail is not picked up for
10 consecutive days or if the mail volume falls below the 50 letter threshold on each delivery day
for a 30 day period.
What is a stamp stock credit?
- Correct Answer-Consists of accountable paper stock, cash and money orders to be sold to
customers.
What is an outside parcel? Examples?
- Correct Answer-Parcels that because of their size, shape, density, container type or the nature
of their contents cannot be processed in postal sacks. Ex: metal-strapped boxes, tubes longer
than 26", wooden boxes, tires, trees, mailable hazmat.
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What is an oversized parcel?
- Correct Answer-Parcel Post, over 108" but less than 130" length + girth. Charged regardless of
weight.
What is the term used to describe the people, processes, pride and results to ensure customers
expectations are exceeded?
- Correct Answer-Customer Centric
What is the role of the US Postal Inspection Sevice?
- Correct Answer-USPIS is the primary law enforcement arm of the Postal Service.
What is the Office of the Inspector General?
- Correct Answer-The USPS OIG performs audits within USPS to maintain the integrity and
accountability of its revenue, assists and employees.
What does GIST stand for?
- Correct Answer--Greet
-Inquire
-Suggest
-Thank
What are the roles of a Lobby Assistant?
- Correct Answer-Helps customers identify mailing needs, ensures customers complete required
forms before they reach the window, and answers customers questions.
What does SOLER stand for?
- Correct Answer--Squarely face the person
-Open your posture
-Lean towards the sender
-Eye contact maintained
-Relax while attending
What is the Hazmat question? - Correct Answer-Does this item contain anything liquid, fragile,
perishable or potentially hazardous such as lithium batteries, perfume, or mercury?
When do you ask the Hazmat question?
- Correct Answer-You weigh it; You say it
Postal Service employees operate under a mandate to protect and preserve the mail placed in
its:
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- Correct Answer-Custody
A violation of the security and sanctity of the mail is:
- Correct Answer-Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on
a positive note is to:
- Correct Answer-Deliver a first impression
The type of communication that can enhance or contradict messages is:
- Correct Answer-Non-verbal communication
The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure
their needs are met is:
- Correct Answer-GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass the: - Correct Answer-Flexibly
test
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the
Postal Service?
- Correct Answer-Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA):
- Correct Answer-Makes an informed mutual decision with the customer on products/services
What is the most positive way to impact the customer perception of the Post Office?
- Correct Answer-Provide excellent customer service
The US Postal Service is the only delivery service that reaches:
- Correct Answer-Every address in the nation
An organized workstation creates a more _____ workplace.
- Correct Answer-Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects the:
- Correct Answer-Postal Brand
An active listening technique used to create a successful transaction is called:
- Correct Answer-Clarifying
USPS Sales & Services Associate Training
Exam Questions and Answers (Latest Update
2024) Verified Answers (150 Questions)
Guaranteed pass
What are the restrictions/uses of Every Door Direct Mail?
- Correct Answer-5,000 pieces or less flat-sized mailpieces within an area serviced by a single
post office. Maximum weight is 3.3 oz. No permit is required, only registration.
What is PS Form 6401?
- Correct Answer-Money Order Inquiry Form.
What is the purpose of bait money orders?
- Correct Answer-To aid the Postal Inspection Service in Postal burglary and robbery
investigations.
In the priority of protection, what item is considered the most important?
- Correct Answer-Postal funds.
What is the publication from HQ USPS Retail?
- Correct Answer-Retail Digest.
Mailing Services are those products in which the Postal Service has no competition from other
delivery companies. This includes?
- Correct Answer-First-class mail, Periodicals, Standard, Bound Printed Matter, Library Mail, Media
mail.
,2|Page
Shipping Services are those products in which the Postal Service is competitive with other
delivery companies. This includes?
- Correct Answer-Express mail, Priority Mail, Parcel Select, Parcel Return Service.
Where are passport applications accepted?
- Correct Answer-At designated post offices.
What are the fines for non-compliance with the Bank Secrecy Act?
- Correct Answer-$25,000.
How many times per day can you use a debit card for cash back? What's the maximum cash back
you can get?
- Correct Answer-There is no minimum purchase amount and no limit to the number of times in
a 24-hour period. Each request must be limited by a separate purchase and paid for with an
online debit card. Cash back is given in $10 increments with a max of $50 per transaction.
What is a Firm Holdout? What are the fees and restrictions?
- Correct Answer-Allows a customer to obtain street addressed mail from the post office when
the customer normally received 50 letters or more per day. There is no fee for this service. They
may pick up only one time per day. The service may be cancelled if the mail is not picked up for
10 consecutive days or if the mail volume falls below the 50 letter threshold on each delivery day
for a 30 day period.
What is a stamp stock credit?
- Correct Answer-Consists of accountable paper stock, cash and money orders to be sold to
customers.
What is an outside parcel? Examples?
- Correct Answer-Parcels that because of their size, shape, density, container type or the nature
of their contents cannot be processed in postal sacks. Ex: metal-strapped boxes, tubes longer
than 26", wooden boxes, tires, trees, mailable hazmat.
,3|Page
What is an oversized parcel?
- Correct Answer-Parcel Post, over 108" but less than 130" length + girth. Charged regardless of
weight.
What is the term used to describe the people, processes, pride and results to ensure customers
expectations are exceeded?
- Correct Answer-Customer Centric
What is the role of the US Postal Inspection Sevice?
- Correct Answer-USPIS is the primary law enforcement arm of the Postal Service.
What is the Office of the Inspector General?
- Correct Answer-The USPS OIG performs audits within USPS to maintain the integrity and
accountability of its revenue, assists and employees.
What does GIST stand for?
- Correct Answer--Greet
-Inquire
-Suggest
-Thank
What are the roles of a Lobby Assistant?
- Correct Answer-Helps customers identify mailing needs, ensures customers complete required
forms before they reach the window, and answers customers questions.
What does SOLER stand for?
- Correct Answer--Squarely face the person
-Open your posture
-Lean towards the sender
-Eye contact maintained
-Relax while attending
What is the Hazmat question? - Correct Answer-Does this item contain anything liquid, fragile,
perishable or potentially hazardous such as lithium batteries, perfume, or mercury?
When do you ask the Hazmat question?
- Correct Answer-You weigh it; You say it
Postal Service employees operate under a mandate to protect and preserve the mail placed in
its:
, 4|Page
- Correct Answer-Custody
A violation of the security and sanctity of the mail is:
- Correct Answer-Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on
a positive note is to:
- Correct Answer-Deliver a first impression
The type of communication that can enhance or contradict messages is:
- Correct Answer-Non-verbal communication
The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure
their needs are met is:
- Correct Answer-GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass the: - Correct Answer-Flexibly
test
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the
Postal Service?
- Correct Answer-Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA):
- Correct Answer-Makes an informed mutual decision with the customer on products/services
What is the most positive way to impact the customer perception of the Post Office?
- Correct Answer-Provide excellent customer service
The US Postal Service is the only delivery service that reaches:
- Correct Answer-Every address in the nation
An organized workstation creates a more _____ workplace.
- Correct Answer-Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects the:
- Correct Answer-Postal Brand
An active listening technique used to create a successful transaction is called:
- Correct Answer-Clarifying
