LDRS 302 EXAM 2 STUDYGUIDE EXAM
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST 2024 – 2025 ALREADY GRADED A+
Quality Communication Fundamentals: - ANSWERS-• Must be linked to a strategic
purpose
• Be realistic and honest
○ Avoiding glossing over
○ Explain parameters
• BE proactive rather than reactive
○ Prevent defensive positions
• Must be repeated consistently through various channels
, • Must provide appropriate information richness through verbal and/or non-
verbal cues
Feedback element is critical
COMMUNICATION RICHNESS: - ANSWERS-The channel changes the richness of
the communicator
SELECTING THE APPROPRIATE CHANNEL: - ANSWERS-Handel Multiple Cues:
-Verbal
-Non-Verbal
Facilitate Feedback:
-Time?
-Two way
Establish a personal focus for the communication:
-Is it mass, or is it personal?
Purpose and Use of :
360 FEEDBACK - ANSWERS--Systematically collecting input from supervisors,
colleagues, subordinates, customers, as well as himself/herself
-Opportunities to hear multiple perspectives about your performance
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST 2024 – 2025 ALREADY GRADED A+
Quality Communication Fundamentals: - ANSWERS-• Must be linked to a strategic
purpose
• Be realistic and honest
○ Avoiding glossing over
○ Explain parameters
• BE proactive rather than reactive
○ Prevent defensive positions
• Must be repeated consistently through various channels
, • Must provide appropriate information richness through verbal and/or non-
verbal cues
Feedback element is critical
COMMUNICATION RICHNESS: - ANSWERS-The channel changes the richness of
the communicator
SELECTING THE APPROPRIATE CHANNEL: - ANSWERS-Handel Multiple Cues:
-Verbal
-Non-Verbal
Facilitate Feedback:
-Time?
-Two way
Establish a personal focus for the communication:
-Is it mass, or is it personal?
Purpose and Use of :
360 FEEDBACK - ANSWERS--Systematically collecting input from supervisors,
colleagues, subordinates, customers, as well as himself/herself
-Opportunities to hear multiple perspectives about your performance
