EXAM GUIDE QUESTIONS AND
ANSWERS 2024-2025
A nurse manager is reviewing the stages of conflict resolution with the nursing staff. The
nurse manager should instruct the staff to expect the stages of the conflict to occur in
what
order? (Order the steps of the process by placing the letters in the correct sequence.)
1. The conflict process is latent conflict, which involves awareness of potential situations
that can create conflict.
2. Conflict aftermath, where those involved recognize the positive and negative
outcomes in how the situation was managed.
3. Felt conflict, where those affected become personally involved.
4. Manifest conflict, where those involved begin to take action
5. Perceived conflict, where those affected are discussing the situation, but in an
impersonal manner. - Correct Ans-1. The conflict process is latent conflict, which
involves awareness of potential situations that can create conflict.
2. Perceived conflict, where those affected are discussing the situation, but in an
impersonal manner.
3. Felt conflict, where those affected become personally involved.
4. Manifest conflict, where those involved begin to take action
5. conflict aftermath, where those involved recognize the positive and negative
outcomes in how the situation was managed.
Management - Correct Ans-Process of planning, organizing, directing, and coordinating
the work within an organization
Leadership - Correct Ans-Ability to inspire others to achieve a desired outcome
Authoritative leadership - Correct Ans-makes decisions for the group
motivates by coercion
Good for crisis situations and bureaucratic settings
effective for employees with little or no formal education
Democratic leadership - Correct Ans-Includes the group
motivates by supporting staff achievements
good when cooperation and collaboration are necessary
Laissez-faire - Correct Ans-Makes very few decisions
effective with professional employees
Contemporary leadership theory - Correct Ans-supports the belief that leaders can
develop the necessary skills
, Transformational leaders - Correct Ans-empowers followers to assume responsibility for
a communal vision and personal development is a secondary outcome
Transactional leaders - Correct Ans-focus on immediate problems, maintaining status
Quo and using rewards to motivate followers
Emotional intelligence - Correct Ans-ability of an individual to perceive and manage the
emotions of self and others
5 management functions - Correct Ans-Planning
Organizing
staffing
directing
Controlling
clinical reasoning - Correct Ans-mental process used when analyzing the elements of a
clinical situation and using analysis to make a decision
prioritization - Correct Ans-Systemic before local
Acute before chronic
actual before potential
Maslows heirarchy - Correct Ans-Self actualization
self esteem
love and belonging
safety and security
physiological
Priority interventions - Correct Ans-Airway
Breathing
Circulation
Disability
Exposure
Assigning - Correct Ans-process of transferring the authority, accountability, and
responsibility of a client care to another member of the health care team
Delegating - Correct Ans-process of transferring of authority and responsibility ti another
team member to complete a task
Supervising - Correct Ans-process of directing, monitoring, and evaluating the
performance of tasks by another member of health care
5 rights of delegation - Correct Ans-Right task
Right circumstance