Study Guide Final Exam viv
security.
Vivint Smart Home Pro Final Exam
What does psa stand for? ---ANSWER--- Purchase and SERVICE agreement
Which signal strength measurement is strongest? ---ANSWER--- -40 dBm (-100 is
worst)
What should you always be sure to do when mating a Z-Wave device? ---ANSWER---
Unknown answer: Correct possibly so far: Wait until device is fully added to the panel
before moving it, ensure that the device is removed from any other panels
When educating the customer on custom rules, which of the following rules can work for
any system? ---ANSWER--- Arm or disarm the system every day at a certain time
The garage door controller is compatible with all garage door openers manufactured
After 1993. ---ANSWER--- False
When returning bad faulty equipment discard the original packaging before shipping ---
ANSWER--- False
How many Philips Hue Bridges can be added to the Smart Hub? ---ANSWER--- 1
Which mobile app can be used to measure the signal strength of Wi-Fi networks ---
ANSWER--- Airport Utility
What is the input voltage range of the doorbell camera? ---ANSWER--- 12-24V
Which steps are included when installing the doorbell camera? ---ANSWER--- Test of
the customer's existing doorbell
Disconnect the chime / bell wires at the chime Bell Box
, Test the voltage with a multimeterTransfer POs must be received in person and
accounted for in Tech Genie prior to using the equipment ---ANSWER--- True
Can the panel duress code be changed ---ANSWER--- Yes, you can show the customer
how to change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub ---ANSWER--- 18/2
If home damage occur, what steps should you take: ---ANSWER--- -Prevent further
damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation ---ANSWER--- The written document that must
be submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel ---ANSWER--- In
the camera menu, select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before
the heat came from the vets. What is this indicate? ---ANSWER--- Gas Furnace
Where can you find policy and procedure on the financing application part of the install?
---ANSWER--- Installs SOP on ProSource
In order to complete a work order in text Jeannie follow the workflow on the left hand
side of the job execution screen to ensure each tab is checked off ---ANSWER--- True
Which devices can function as Z-Wave repeaters and extend the range of the network?
---ANSWER--- Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door
controller, element thermostat with C wire, lamp module, doorbell camera, dap-1330 Wi-
Fi extender)
how many cameras can be added to the Smart Hub? ---ANSWER--- unknown; answer
is not 6
security.
Vivint Smart Home Pro Final Exam
What does psa stand for? ---ANSWER--- Purchase and SERVICE agreement
Which signal strength measurement is strongest? ---ANSWER--- -40 dBm (-100 is
worst)
What should you always be sure to do when mating a Z-Wave device? ---ANSWER---
Unknown answer: Correct possibly so far: Wait until device is fully added to the panel
before moving it, ensure that the device is removed from any other panels
When educating the customer on custom rules, which of the following rules can work for
any system? ---ANSWER--- Arm or disarm the system every day at a certain time
The garage door controller is compatible with all garage door openers manufactured
After 1993. ---ANSWER--- False
When returning bad faulty equipment discard the original packaging before shipping ---
ANSWER--- False
How many Philips Hue Bridges can be added to the Smart Hub? ---ANSWER--- 1
Which mobile app can be used to measure the signal strength of Wi-Fi networks ---
ANSWER--- Airport Utility
What is the input voltage range of the doorbell camera? ---ANSWER--- 12-24V
Which steps are included when installing the doorbell camera? ---ANSWER--- Test of
the customer's existing doorbell
Disconnect the chime / bell wires at the chime Bell Box
, Test the voltage with a multimeterTransfer POs must be received in person and
accounted for in Tech Genie prior to using the equipment ---ANSWER--- True
Can the panel duress code be changed ---ANSWER--- Yes, you can show the customer
how to change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub ---ANSWER--- 18/2
If home damage occur, what steps should you take: ---ANSWER--- -Prevent further
damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation ---ANSWER--- The written document that must
be submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel ---ANSWER--- In
the camera menu, select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before
the heat came from the vets. What is this indicate? ---ANSWER--- Gas Furnace
Where can you find policy and procedure on the financing application part of the install?
---ANSWER--- Installs SOP on ProSource
In order to complete a work order in text Jeannie follow the workflow on the left hand
side of the job execution screen to ensure each tab is checked off ---ANSWER--- True
Which devices can function as Z-Wave repeaters and extend the range of the network?
---ANSWER--- Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door
controller, element thermostat with C wire, lamp module, doorbell camera, dap-1330 Wi-
Fi extender)
how many cameras can be added to the Smart Hub? ---ANSWER--- unknown; answer
is not 6
