IAHSS SUPERVISOR Questions and
100% Correct Answers (Verified)
What is the most important factor in being a security supervisor? ---ANSWER--- Honesty
and Integrity
Which category in the instruction's organizational chart best describes line officer's
position? ---ANSWER--- Employees
What is the goal of managed care system? ---ANSWER--- To control cost
What always stays constant regardless of where you work? ---ANSWER--- Change
What is the single secret to keeping employees content? ---ANSWER--- Take care of the
little things
Who makes most of the critical security decisions in the organization? ---ANSWER---
Security Supervisor
Which of this is not a task assigned for the Supervisor? ---ANSWER--- Budget
What are the two distinct sides of a supervisor's work? ---ANSWER--- Personnel and
tasks
Which of the following is one of the benefits of recognizing employees? ---ANSWER---
Promotes teamwork and appreciation
Which of these is one of the most important activities that management has in dealing
with security employees? ---ANSWER--- Communication
Which of the following principles is not consistent with progressive discipline? ---
ANSWER--- Punitive action
When administering progressive discipline a supervisor must do what? ---ANSWER--- Is
not permitted to repeat steps
, Which of the following describes the two basic categories of authority? ---ANSWER---
Formal and Informal
The chain of command is often described by which term? ---ANSWER--- Unbroken line
of authority
The security profession has a tendency toward which style of management? ---
ANSWER--- Authoritarian
Which of the following is not a trait of a successful supervisor? ---ANSWER--- Span and
control
What is the difference between managers and leaders? ---ANSWER--- Leaders do the
right thing
According to this chapter, how many basic functions are there of effective leadership? --
-ANSWER--- Eight
Which type of leader motivates others by using inspirational approaches? ---ANSWER---
Informational leader
Which of the following best defines delegation as described in this chapter? ---ANSWER-
-- A way to multiply effectiveness through others
Which of the following describes a complaint? ---ANSWER--- Statement of unhappiness
Which of the following is not a stress factor? ---ANSWER--- Desire to help people
How often should the employee hand book be updated? ---ANSWER--- Every year
Which of the following is not a result of dissatisfaction? ---ANSWER--- Fair treatment
Which of the following is not part of the resolution process? ---ANSWER---
Comprehensive knowledge of policy
What type of act is listening? ---ANSWER--- Unnatural
What type of questions should you use to gather information? ---ANSWER--- Open -
ended
100% Correct Answers (Verified)
What is the most important factor in being a security supervisor? ---ANSWER--- Honesty
and Integrity
Which category in the instruction's organizational chart best describes line officer's
position? ---ANSWER--- Employees
What is the goal of managed care system? ---ANSWER--- To control cost
What always stays constant regardless of where you work? ---ANSWER--- Change
What is the single secret to keeping employees content? ---ANSWER--- Take care of the
little things
Who makes most of the critical security decisions in the organization? ---ANSWER---
Security Supervisor
Which of this is not a task assigned for the Supervisor? ---ANSWER--- Budget
What are the two distinct sides of a supervisor's work? ---ANSWER--- Personnel and
tasks
Which of the following is one of the benefits of recognizing employees? ---ANSWER---
Promotes teamwork and appreciation
Which of these is one of the most important activities that management has in dealing
with security employees? ---ANSWER--- Communication
Which of the following principles is not consistent with progressive discipline? ---
ANSWER--- Punitive action
When administering progressive discipline a supervisor must do what? ---ANSWER--- Is
not permitted to repeat steps
, Which of the following describes the two basic categories of authority? ---ANSWER---
Formal and Informal
The chain of command is often described by which term? ---ANSWER--- Unbroken line
of authority
The security profession has a tendency toward which style of management? ---
ANSWER--- Authoritarian
Which of the following is not a trait of a successful supervisor? ---ANSWER--- Span and
control
What is the difference between managers and leaders? ---ANSWER--- Leaders do the
right thing
According to this chapter, how many basic functions are there of effective leadership? --
-ANSWER--- Eight
Which type of leader motivates others by using inspirational approaches? ---ANSWER---
Informational leader
Which of the following best defines delegation as described in this chapter? ---ANSWER-
-- A way to multiply effectiveness through others
Which of the following describes a complaint? ---ANSWER--- Statement of unhappiness
Which of the following is not a stress factor? ---ANSWER--- Desire to help people
How often should the employee hand book be updated? ---ANSWER--- Every year
Which of the following is not a result of dissatisfaction? ---ANSWER--- Fair treatment
Which of the following is not part of the resolution process? ---ANSWER---
Comprehensive knowledge of policy
What type of act is listening? ---ANSWER--- Unnatural
What type of questions should you use to gather information? ---ANSWER--- Open -
ended
