Dark back ground, better visibility, better eyecare.
Customer Service Test/ Questions with
Definitive Solutions.
What can the warranty reassure for the customer? - Answer: reassures the
customer about a product's quality
What should you do if your company doesn't have a manual that describes all the
major product warranties? - Answer: created your own by making copies of the
various product warranties and related information
In the T.H.A.N.K.S. method, what does T stand for? - Answer: thank the customer
for bringing the problem to your attention
Page 1 of 5
, In the T.H.A.N.K.S. method, what does K stand for? - Answer: know a solution if
the customer does not suggest one
In the T.H.A.N.K.S. method, what does S stand for? - Answer: solve the problem,
or find someone who can
What does it mean if a customer walks directly to an item? - Answer: knows what
they want and would probably appreciate quick, effective service
One can determine the customer's needs by gathering information through
careful observation and what else? - Answer: asking the customer thoughtful
questions
What are the best questions ask to keep the lines of communications open? -
Answer: begin with "who, what, where, when, how or why"
What should one do when a customer requests any service "extras" your store
offer? - Answer: make a note in client record system so you can provide more
personalized service when the customer returns in the future
Page 2 of 5
Customer Service Test/ Questions with
Definitive Solutions.
What can the warranty reassure for the customer? - Answer: reassures the
customer about a product's quality
What should you do if your company doesn't have a manual that describes all the
major product warranties? - Answer: created your own by making copies of the
various product warranties and related information
In the T.H.A.N.K.S. method, what does T stand for? - Answer: thank the customer
for bringing the problem to your attention
Page 1 of 5
, In the T.H.A.N.K.S. method, what does K stand for? - Answer: know a solution if
the customer does not suggest one
In the T.H.A.N.K.S. method, what does S stand for? - Answer: solve the problem,
or find someone who can
What does it mean if a customer walks directly to an item? - Answer: knows what
they want and would probably appreciate quick, effective service
One can determine the customer's needs by gathering information through
careful observation and what else? - Answer: asking the customer thoughtful
questions
What are the best questions ask to keep the lines of communications open? -
Answer: begin with "who, what, where, when, how or why"
What should one do when a customer requests any service "extras" your store
offer? - Answer: make a note in client record system so you can provide more
personalized service when the customer returns in the future
Page 2 of 5
