BCOR 360: Topic 2 - Knowledge Check on
Operations and Supply Chain Management
Customers should really be at the center of your decision-making world because they are the only entity
that puts money into a supply chain. - correct answer ✔✔True
Which of the following is a major driver of downward cost pressure—i.e., purchasing professionals desire
and ability to put pressure on suppliers to reduce costs? - correct answer ✔✔The availability of global
suppliers that possess cost advantages
Reliability refers to a product's life expectancy (also, mean time between failure) - correct answer
✔✔False
Which of the following describes form utility? - correct answer ✔✔Acquiring inputs and transforming
them into products or services of greater customer value
Which of the following are core purposes of a value proposition? - correct answer ✔✔A value
proposition shapes customer expectations and communicates what your company must do to earn a
customer's business
Which of the following is not one of the three fundamental steps in resource orchestration? - correct
answer ✔✔Scan the Environment
Which of the following describes the zone of parity? - correct answer ✔✔Customers are satisfied with
the experience, but rivals are just as good
Which of the following customer-service strategies focuses on meeting industry standards in key
operational areas like product quality, productivity, product availability, on-time delivery, and service
reliability? - correct answer ✔✔Customer Service Strategy
Which of the following approaches to gathering information about customers is quick and relatively easy,
but only provides basic, perhaps superficial, insight into customer needs? - correct answer ✔✔Surveys
Operations and Supply Chain Management
Customers should really be at the center of your decision-making world because they are the only entity
that puts money into a supply chain. - correct answer ✔✔True
Which of the following is a major driver of downward cost pressure—i.e., purchasing professionals desire
and ability to put pressure on suppliers to reduce costs? - correct answer ✔✔The availability of global
suppliers that possess cost advantages
Reliability refers to a product's life expectancy (also, mean time between failure) - correct answer
✔✔False
Which of the following describes form utility? - correct answer ✔✔Acquiring inputs and transforming
them into products or services of greater customer value
Which of the following are core purposes of a value proposition? - correct answer ✔✔A value
proposition shapes customer expectations and communicates what your company must do to earn a
customer's business
Which of the following is not one of the three fundamental steps in resource orchestration? - correct
answer ✔✔Scan the Environment
Which of the following describes the zone of parity? - correct answer ✔✔Customers are satisfied with
the experience, but rivals are just as good
Which of the following customer-service strategies focuses on meeting industry standards in key
operational areas like product quality, productivity, product availability, on-time delivery, and service
reliability? - correct answer ✔✔Customer Service Strategy
Which of the following approaches to gathering information about customers is quick and relatively easy,
but only provides basic, perhaps superficial, insight into customer needs? - correct answer ✔✔Surveys
