MHA 702 chapter 2: part 2 with verified
solutions
HR typically reports to: - correct answer ✔✔- Chief Executive Officer (CEO)
-Chief Operating Officer (COO)
line departments - correct answer ✔✔perform the work of an organization
creates product and generates revenue
staff departments - correct answer ✔✔facilitate the work of an organization
helps line departments to operate
Rarely generates revenue
The CEO is preferred because: - correct answer ✔✔- This strengthens the HR Department
-Preserves independence
-Limits conflicts of interest
-Avoids inter-departmental conflict
staff departments - correct answer ✔✔can be removed and product or services will usually continue to
be produced for a time; Such interruptions impair the efficiency of line operations
staff departments - correct answer ✔✔housekeeping, finance, environmental services and maintenance
are examples of __
Chain of command - correct answer ✔✔Starts with lowest person, often performing a simple job or task
•Reports to a supervisor
•Authority limited to department or persons directly supervised
•Each supervisor reports to a higher level manager
, •Eventually, the chain ends with the CEO
HR - correct answer ✔✔has no authority over any employees outside of its departmental boundaries;
rarely has power of enforcement BUT has influence over non-HR employees (potential for generating
organizational friction)
HR - correct answer ✔✔is largely service and rendering advice; exists to provide advice, guidance,
assistance, and whatever other services may be deemed appropriate according to the mission of the
organization and the needs of other departments
Factors that affects Human Resource (Traditional Method) - correct answer ✔✔Perception of HR by
other employees
-Behavior of HR staff and managers
-Expectations by senior managers
-Education of HR employees
Clerical Method - correct answer ✔✔Common stereotype of HR
•HR Department exists for following:
-Process and file papers
-Maintain records
-Track statistics and key dates
-Administer employee benefits plans
•HR rarely called upon for more than these basics
Counseling Model - correct answer ✔✔Relatively common in hospitals and other service organizations
•Typical HR responsibilities:
-Advocate for employees
-Provide resource to managers for people problems
-Resolve disputes and disciplinary issues
-Place a high priority on preserving privacy and confidentiality
solutions
HR typically reports to: - correct answer ✔✔- Chief Executive Officer (CEO)
-Chief Operating Officer (COO)
line departments - correct answer ✔✔perform the work of an organization
creates product and generates revenue
staff departments - correct answer ✔✔facilitate the work of an organization
helps line departments to operate
Rarely generates revenue
The CEO is preferred because: - correct answer ✔✔- This strengthens the HR Department
-Preserves independence
-Limits conflicts of interest
-Avoids inter-departmental conflict
staff departments - correct answer ✔✔can be removed and product or services will usually continue to
be produced for a time; Such interruptions impair the efficiency of line operations
staff departments - correct answer ✔✔housekeeping, finance, environmental services and maintenance
are examples of __
Chain of command - correct answer ✔✔Starts with lowest person, often performing a simple job or task
•Reports to a supervisor
•Authority limited to department or persons directly supervised
•Each supervisor reports to a higher level manager
, •Eventually, the chain ends with the CEO
HR - correct answer ✔✔has no authority over any employees outside of its departmental boundaries;
rarely has power of enforcement BUT has influence over non-HR employees (potential for generating
organizational friction)
HR - correct answer ✔✔is largely service and rendering advice; exists to provide advice, guidance,
assistance, and whatever other services may be deemed appropriate according to the mission of the
organization and the needs of other departments
Factors that affects Human Resource (Traditional Method) - correct answer ✔✔Perception of HR by
other employees
-Behavior of HR staff and managers
-Expectations by senior managers
-Education of HR employees
Clerical Method - correct answer ✔✔Common stereotype of HR
•HR Department exists for following:
-Process and file papers
-Maintain records
-Track statistics and key dates
-Administer employee benefits plans
•HR rarely called upon for more than these basics
Counseling Model - correct answer ✔✔Relatively common in hospitals and other service organizations
•Typical HR responsibilities:
-Advocate for employees
-Provide resource to managers for people problems
-Resolve disputes and disciplinary issues
-Place a high priority on preserving privacy and confidentiality
