HCA Certification Training Exam
Who should you call in case of abuse? - ANSWER:DSHS 1-866-END-HARM, 911, APS, ALTC, DDA, CPS, and
case manager
What are some rights for consumers? - ANSWER:Right to be free from abuse, to make choices, to
privacy, and confidentiality
What are the steps of the problem solving process? - ANSWER:Explain, offer alternatives, report and
document
What reasons should you call 911? - ANSWER:Bloods, guts and gore
What are the forms of abuse? - ANSWER:Physical, sexual, mental, neglect, abandonment, and financial
exploitation.
When is it mandatory to report? - ANSWER:When signs of abuse are present
When report abuse, what should you include? - ANSWER:Name, address, age, what type of abuse, time
of abuse, abuser, and personal info.
What is self neglect? - ANSWER:Refusing goods or service that improve physical and mental health, well-
being, and safety
Who should you report to when there is signs of self neglect? - ANSWER:Case manager
What is a restraint? - ANSWER:A device or action that limits consumers against their will
An HCAS role is... - ANSWER:To assist in maintaining safety, independence, and dignity
What is the purpose of the care team? - ANSWER:Provides care and support the well being and needs of
a consumer
What is a baseline? - ANSWER:The client's "normal" level of function
How should you observe changes? - ANSWER:Compare to baseline, make regular observations, and use
your senses
What is the care plan? - ANSWER:Outlines the care team, identifies baseline, and gives activities to
support comsumer.
What are Activities of daily living - ANSWER:Activities including the body
What are instrumental activities of daily living? - ANSWER:Activities that are outside of the body exp.
Meal prep
What are four components for good communication? - ANSWER:Pay attention, understand, respond, and
clarify
What is objective reporting? - ANSWER:Documenting facts or words exactly as you observe them
, What is subjective reporting? - ANSWER:Documenting your opinion or interpretation as you observe
them
When there is distractions in communication, what should you do? - ANSWER:Understand the
distraction, be respectful and use respectful body language.
In what way might a client Express pain non verbally? - ANSWER:Moaning, crying, clenching fists, or
grinding teeth
In what way might a client Express confusion non verbally? - ANSWER:Give answers that dont make
sense, ask the same question, using wrong name, and not remembering correct words.
What are four situations where you should problem solve? - ANSWER:A poor choice, refuse care, safety
hazard concern, and asked to do something not in the care plan.
What is infection control? - ANSWER:Stopping germs from spreading and causing infection.
What is a pathogen? - ANSWER:Any germ that causes disease
What are immunizations? - ANSWER:Vaccinations or injections that protect against specific diseases.
What are the main immunizations? - ANSWER:MMR and V. Measles, mumps, rubella and varicella.
What Are four ways germs come into contact with a consumer? - ANSWER:Direct contact, indirect
contact, airborne, and droplet.
What can weaken a clients immune system, making them prone to infection? - ANSWER:Poor nutrition,
fatigue, dehydration, stress, disease, medication, thinning skin, and poor hygiene .
What are some signs and symptoms of localized infection? - ANSWER:Oozing, swelling, redness, pain ,
and or heat coming from a wound.
What are some signs and symptoms of systemic infection? - ANSWER:Fever, chills, weakness, sweating,
nausea, headache, thirst, and confusion
What are the 11 bodily fluids? - ANSWER:Ear wax, tears, mucus, saliva, sweat, blood, feces, urine,
semen, menstrual fluid, and breast milk.
What are 6 standard precautions when dealing with infection? - ANSWER:Handwashing, using PPE,
disinfecting, immunizations, properly removing waste, and sharps disposal.
How should you treat bodily fluids? - ANSWER:as if they are infectious.
When using gloves, you should... - ANSWER:Check gloves for size and holes
What are the approved disinfecting solutions? - ANSWER:1 tsp bleach per gallon of water or one part
vinegar to three parts water.
When doing laundry you should... - ANSWER:Use gloves, put items in leak proof container, keep away
from clothing, wash with detergent, keep clean, and wash hands.
What are blood borne pathogens? - ANSWER:Disease causing germs that spread through contact with
blood
Who should you call in case of abuse? - ANSWER:DSHS 1-866-END-HARM, 911, APS, ALTC, DDA, CPS, and
case manager
What are some rights for consumers? - ANSWER:Right to be free from abuse, to make choices, to
privacy, and confidentiality
What are the steps of the problem solving process? - ANSWER:Explain, offer alternatives, report and
document
What reasons should you call 911? - ANSWER:Bloods, guts and gore
What are the forms of abuse? - ANSWER:Physical, sexual, mental, neglect, abandonment, and financial
exploitation.
When is it mandatory to report? - ANSWER:When signs of abuse are present
When report abuse, what should you include? - ANSWER:Name, address, age, what type of abuse, time
of abuse, abuser, and personal info.
What is self neglect? - ANSWER:Refusing goods or service that improve physical and mental health, well-
being, and safety
Who should you report to when there is signs of self neglect? - ANSWER:Case manager
What is a restraint? - ANSWER:A device or action that limits consumers against their will
An HCAS role is... - ANSWER:To assist in maintaining safety, independence, and dignity
What is the purpose of the care team? - ANSWER:Provides care and support the well being and needs of
a consumer
What is a baseline? - ANSWER:The client's "normal" level of function
How should you observe changes? - ANSWER:Compare to baseline, make regular observations, and use
your senses
What is the care plan? - ANSWER:Outlines the care team, identifies baseline, and gives activities to
support comsumer.
What are Activities of daily living - ANSWER:Activities including the body
What are instrumental activities of daily living? - ANSWER:Activities that are outside of the body exp.
Meal prep
What are four components for good communication? - ANSWER:Pay attention, understand, respond, and
clarify
What is objective reporting? - ANSWER:Documenting facts or words exactly as you observe them
, What is subjective reporting? - ANSWER:Documenting your opinion or interpretation as you observe
them
When there is distractions in communication, what should you do? - ANSWER:Understand the
distraction, be respectful and use respectful body language.
In what way might a client Express pain non verbally? - ANSWER:Moaning, crying, clenching fists, or
grinding teeth
In what way might a client Express confusion non verbally? - ANSWER:Give answers that dont make
sense, ask the same question, using wrong name, and not remembering correct words.
What are four situations where you should problem solve? - ANSWER:A poor choice, refuse care, safety
hazard concern, and asked to do something not in the care plan.
What is infection control? - ANSWER:Stopping germs from spreading and causing infection.
What is a pathogen? - ANSWER:Any germ that causes disease
What are immunizations? - ANSWER:Vaccinations or injections that protect against specific diseases.
What are the main immunizations? - ANSWER:MMR and V. Measles, mumps, rubella and varicella.
What Are four ways germs come into contact with a consumer? - ANSWER:Direct contact, indirect
contact, airborne, and droplet.
What can weaken a clients immune system, making them prone to infection? - ANSWER:Poor nutrition,
fatigue, dehydration, stress, disease, medication, thinning skin, and poor hygiene .
What are some signs and symptoms of localized infection? - ANSWER:Oozing, swelling, redness, pain ,
and or heat coming from a wound.
What are some signs and symptoms of systemic infection? - ANSWER:Fever, chills, weakness, sweating,
nausea, headache, thirst, and confusion
What are the 11 bodily fluids? - ANSWER:Ear wax, tears, mucus, saliva, sweat, blood, feces, urine,
semen, menstrual fluid, and breast milk.
What are 6 standard precautions when dealing with infection? - ANSWER:Handwashing, using PPE,
disinfecting, immunizations, properly removing waste, and sharps disposal.
How should you treat bodily fluids? - ANSWER:as if they are infectious.
When using gloves, you should... - ANSWER:Check gloves for size and holes
What are the approved disinfecting solutions? - ANSWER:1 tsp bleach per gallon of water or one part
vinegar to three parts water.
When doing laundry you should... - ANSWER:Use gloves, put items in leak proof container, keep away
from clothing, wash with detergent, keep clean, and wash hands.
What are blood borne pathogens? - ANSWER:Disease causing germs that spread through contact with
blood
