MNO 3370 Exam 3 With Correct
Answers
Why do organizations use teams? - ANSWER *1. To cope with Complexity*
--teams are effective in addressing complex issues that require considering
multiple perspectives and coordinating a series of unified actions
*2. To enable Flexibility*
--teams have the capacity to quickly assemble, deploy, refocus, and disband
--aka as things change, teams can adapt quicker
2 Types of Team development Models - ANSWER 1. Tuckman's Model
2. Punctuated equilibrium (midpoint transitions)
Tuckman's 5 stages of group development
(may not move linearly) - ANSWER *1. Forming*
--develop trust
--identify team goals
--develop shared expectations
*2. Storming*
--address differences that arise
--recognize & agree on how to manage differences
,*3. Norming *
--recognize & agree on ways to work together, strengthen relationships, &
solidify members obligations
*4. Performing*
--work toward project completion
--actively help & encourage e/o
*5. Soaring/Adjourning*
--learn from experiences,
--feedback to improve teamwork & processes
Midpoint Transitions
(Punctuated Equilibrium Model of Group Development) - ANSWER
--Emphasizes the impact of a groups lifecycle or the time available to
complete task
--*2 periods of equilibrium (stability)* are punctuated by a period of
transition and change, where the team re-assesses its goals and makes
strategic changes in its approach to the task
--*Period of transition tends to occur right around the midpoint of a teams
lifecycle*
--midpoint = *good time for managers to intervene & provide
coaching/guidance* as *teams are particularly open to input during this
phase *
benefits of using teams to make decisions:
, (5) - ANSWER 1.More knowledge potentially available
2. More alternatives generally considered
3. Avoids traps of oversight, blind spots, and biases
4. Improves acceptance of decision
5. Can lead to synergy (combined effort)
Drawbacks of using teams to make decisions: (4) - ANSWER 1. requires more
time
2. can be dominated by an individual of clique
3. Can lead to compromise decisions (groupthink)
4. Can lead to excessively risky or conservative decisions (group polarization)
How does each of these affect team dynamics? - ANSWER SizeTask
Interdependence - 3 types Roles (episodes, conflict, overload, ambiguity)
Norms (How they develop & Conformity and Deviance) Cohesiveness -
Sources and consequences
ways to avoid groupthink - ANSWER *1. Reframe disagreement* as a
necessary, helpful characteristic of great teams.
*2. Foster open discussion* and encourage your team members to always
contribute their thoughts, ideas, and opinions
*3. Establish group norms* that indicate conflict and speaking one's mind is
expected
*4. Avoid quickly criticizing other ideas* and insulting other team members
*5. Designate critical evaluators* of decisions and plans
Answers
Why do organizations use teams? - ANSWER *1. To cope with Complexity*
--teams are effective in addressing complex issues that require considering
multiple perspectives and coordinating a series of unified actions
*2. To enable Flexibility*
--teams have the capacity to quickly assemble, deploy, refocus, and disband
--aka as things change, teams can adapt quicker
2 Types of Team development Models - ANSWER 1. Tuckman's Model
2. Punctuated equilibrium (midpoint transitions)
Tuckman's 5 stages of group development
(may not move linearly) - ANSWER *1. Forming*
--develop trust
--identify team goals
--develop shared expectations
*2. Storming*
--address differences that arise
--recognize & agree on how to manage differences
,*3. Norming *
--recognize & agree on ways to work together, strengthen relationships, &
solidify members obligations
*4. Performing*
--work toward project completion
--actively help & encourage e/o
*5. Soaring/Adjourning*
--learn from experiences,
--feedback to improve teamwork & processes
Midpoint Transitions
(Punctuated Equilibrium Model of Group Development) - ANSWER
--Emphasizes the impact of a groups lifecycle or the time available to
complete task
--*2 periods of equilibrium (stability)* are punctuated by a period of
transition and change, where the team re-assesses its goals and makes
strategic changes in its approach to the task
--*Period of transition tends to occur right around the midpoint of a teams
lifecycle*
--midpoint = *good time for managers to intervene & provide
coaching/guidance* as *teams are particularly open to input during this
phase *
benefits of using teams to make decisions:
, (5) - ANSWER 1.More knowledge potentially available
2. More alternatives generally considered
3. Avoids traps of oversight, blind spots, and biases
4. Improves acceptance of decision
5. Can lead to synergy (combined effort)
Drawbacks of using teams to make decisions: (4) - ANSWER 1. requires more
time
2. can be dominated by an individual of clique
3. Can lead to compromise decisions (groupthink)
4. Can lead to excessively risky or conservative decisions (group polarization)
How does each of these affect team dynamics? - ANSWER SizeTask
Interdependence - 3 types Roles (episodes, conflict, overload, ambiguity)
Norms (How they develop & Conformity and Deviance) Cohesiveness -
Sources and consequences
ways to avoid groupthink - ANSWER *1. Reframe disagreement* as a
necessary, helpful characteristic of great teams.
*2. Foster open discussion* and encourage your team members to always
contribute their thoughts, ideas, and opinions
*3. Establish group norms* that indicate conflict and speaking one's mind is
expected
*4. Avoid quickly criticizing other ideas* and insulting other team members
*5. Designate critical evaluators* of decisions and plans
