CCMP Exam Questions and Answers 100% Pass
Change is a process
A. True
B. False - ✔✔A. True
Stakeholder involvement only at the most senior level within an organization is key to the success of any
change initiative.
A. True
B. False - ✔✔B. False
What are the primary roles of change? - ✔✔Sponsor
Change Management Practitioner
Change Management Lead
Change Management Team
Change Agents
What is the responsibility of the Sponsor? - ✔✔Responsible for the results of the project, sets the vision
and breaks down barriers
What is the responsibility of the Change Leader? - ✔✔He or she is able to plan, lead and organize the
change
What is the responsibility of the Change Agents? - ✔✔These people have creative problem-solving,
interpersonal skills and communication abilities
Page 1/21
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,What is the responsibility of the Change Team Members? - ✔✔These people are the team members who
implement the change plans
A typical sponsor mistake is too much communication
A. True
B. False - ✔✔B. False
A change team is
A. A group that develops and implements the change management strategy and plan
B. Has very little credibility in the business
C. Has little or no authority
D. Not dedicated resource to the Change Initiative - ✔✔A. A group that develops and implements the
change management strategy and plan
The first step in planning the change is to:
A. Create and communicate a vision for change
B. Build your six system factors
C. Revamp all your processes - ✔✔A. Create and communicate a vision for change
Which of the following is NOT one of the three steps for managing stakeholders?
A. Create Stakeholder Meetings
B. Prioritize Stakeholders
C. Analyze Stakeholders
D. Identify Stakeholders - ✔✔A. Create Stakeholder Meetings
Page 2/21
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, A stakeholder is anyone who is affected by the process or product the project team is working on
A. True
B. False - ✔✔A. True
Phased and Big Bang are two approaches to Change Management Strategy
A. True
B. False - ✔✔A. True
What should the Measurement and Benefit Realization Plan include?*
A. Historic performance on key objectives and goals
B. Current baseline performance on key objectives and goals
C. Current baseline on goals that are missed and will need mitigation strategies
D. Current baseline metrics on change management workstream performance - ✔✔B. Current baseline
performance on key objectives and goals
What does Learning Capabilities assessment focus on?*
A. Resource and budget estimates for training
B. What new software stakeholders need to use and what they need to do differently
C. Job skills and roles in the future state
D. Future technical, social, and behavioral skills and abilities required - ✔✔D. Future technical, social,
and behavioral skills and abilities required
How does Execute the Change Management Plan address the implementation processes for performing
the change activities?*
Page 3/21
©EmilyCharlene 2024. All Rights Reserved.
Change is a process
A. True
B. False - ✔✔A. True
Stakeholder involvement only at the most senior level within an organization is key to the success of any
change initiative.
A. True
B. False - ✔✔B. False
What are the primary roles of change? - ✔✔Sponsor
Change Management Practitioner
Change Management Lead
Change Management Team
Change Agents
What is the responsibility of the Sponsor? - ✔✔Responsible for the results of the project, sets the vision
and breaks down barriers
What is the responsibility of the Change Leader? - ✔✔He or she is able to plan, lead and organize the
change
What is the responsibility of the Change Agents? - ✔✔These people have creative problem-solving,
interpersonal skills and communication abilities
Page 1/21
©EmilyCharlene 2024. All Rights Reserved.
,What is the responsibility of the Change Team Members? - ✔✔These people are the team members who
implement the change plans
A typical sponsor mistake is too much communication
A. True
B. False - ✔✔B. False
A change team is
A. A group that develops and implements the change management strategy and plan
B. Has very little credibility in the business
C. Has little or no authority
D. Not dedicated resource to the Change Initiative - ✔✔A. A group that develops and implements the
change management strategy and plan
The first step in planning the change is to:
A. Create and communicate a vision for change
B. Build your six system factors
C. Revamp all your processes - ✔✔A. Create and communicate a vision for change
Which of the following is NOT one of the three steps for managing stakeholders?
A. Create Stakeholder Meetings
B. Prioritize Stakeholders
C. Analyze Stakeholders
D. Identify Stakeholders - ✔✔A. Create Stakeholder Meetings
Page 2/21
©EmilyCharlene 2024. All Rights Reserved.
, A stakeholder is anyone who is affected by the process or product the project team is working on
A. True
B. False - ✔✔A. True
Phased and Big Bang are two approaches to Change Management Strategy
A. True
B. False - ✔✔A. True
What should the Measurement and Benefit Realization Plan include?*
A. Historic performance on key objectives and goals
B. Current baseline performance on key objectives and goals
C. Current baseline on goals that are missed and will need mitigation strategies
D. Current baseline metrics on change management workstream performance - ✔✔B. Current baseline
performance on key objectives and goals
What does Learning Capabilities assessment focus on?*
A. Resource and budget estimates for training
B. What new software stakeholders need to use and what they need to do differently
C. Job skills and roles in the future state
D. Future technical, social, and behavioral skills and abilities required - ✔✔D. Future technical, social,
and behavioral skills and abilities required
How does Execute the Change Management Plan address the implementation processes for performing
the change activities?*
Page 3/21
©EmilyCharlene 2024. All Rights Reserved.
