CIS - ITSM QUESTIONS AND ANSWERS
Problem - Answers - Term used when incident submitted for unknown issue
sys_choice - Answers - Table that holds category and sub category choices
When one does not already exist - Answers - Under what circumstance can you create
a problem from an incident
ITIL Admin - Answers - Minimum role required to delete an incident
Creation and classification, Investigation and Diagnosis, Resolution and Closure -
Answers - Incident Lifecycle
Name in Red and Decoration is added - Answers - What is triggered when a caller is
VIP?
If incident state changes from Resolved to anything but Closed - Answers - What can
trigger the reopen count to be incremented
Creation and Scope, Approval, Implementation, Closure - Answers - Change Lifecycle
ITIL - Answers - Minimum role to submit an emergency change
When change is set to Implement State (start) and Review (end) - Answers - When are
a Change's actual start and end dates set?
False - Answers - SN does not support multiple Knowledge Bases
sc_ - Answers - First two letters of primary Service Catalog tables
Submission ->Approval->Fulfillment->Closure - Answers - Request Fulfillment Lifecycle
vEditor - Answers - Where can you set variables to be displayed in Catalog Task
record?
Users, Groups, Companies, Locations - Answers - Examples of Foundation Data
Work Notes, Comments, Also resolved code, notes and state when resolved - Answers
- Which fields are updated on child incident when parent is updated
Execution plans are not as powerful or flexible as workflows, and cannot be designed
using a graphical editor. Execution plans are useful in some circumstances, for
example, if you want to build your processes programmatically or through imports.
Problem - Answers - Term used when incident submitted for unknown issue
sys_choice - Answers - Table that holds category and sub category choices
When one does not already exist - Answers - Under what circumstance can you create
a problem from an incident
ITIL Admin - Answers - Minimum role required to delete an incident
Creation and classification, Investigation and Diagnosis, Resolution and Closure -
Answers - Incident Lifecycle
Name in Red and Decoration is added - Answers - What is triggered when a caller is
VIP?
If incident state changes from Resolved to anything but Closed - Answers - What can
trigger the reopen count to be incremented
Creation and Scope, Approval, Implementation, Closure - Answers - Change Lifecycle
ITIL - Answers - Minimum role to submit an emergency change
When change is set to Implement State (start) and Review (end) - Answers - When are
a Change's actual start and end dates set?
False - Answers - SN does not support multiple Knowledge Bases
sc_ - Answers - First two letters of primary Service Catalog tables
Submission ->Approval->Fulfillment->Closure - Answers - Request Fulfillment Lifecycle
vEditor - Answers - Where can you set variables to be displayed in Catalog Task
record?
Users, Groups, Companies, Locations - Answers - Examples of Foundation Data
Work Notes, Comments, Also resolved code, notes and state when resolved - Answers
- Which fields are updated on child incident when parent is updated
Execution plans are not as powerful or flexible as workflows, and cannot be designed
using a graphical editor. Execution plans are useful in some circumstances, for
example, if you want to build your processes programmatically or through imports.
