C721 Change Management - WGU
Type 1 Error - ✔✔ correct answer Happens when the environment is actually stable, but the leaders and
managers perceive it as turbulent and proceed to take unneeded actions to respond.
Type 2 Error - ✔✔ correct answer Happens when leaders and managers perceive the environment as
stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the
survival of the organization
Developmental Change - ✔✔ correct answer Involves an improvement of what already exists
Transitional Change - ✔✔ correct answer Consists of an implementation to achieve a known desired
state that is different from the existing one.
Transformational Change - ✔✔ correct answer Involves the emergence of a new, unknown state for the
organization.
Dunphy and Stace Model: - ✔✔ correct answer 4 Levels:
1. Fine Tuning
2. Incremental Adjustment
3. Modular Transformation
4. Corporate Transformation
Balogun and Hope-Hailey Model - ✔✔ correct answer Horizontal Axis: End Result
Vertical Axis: Nature of Change
Four Strategies:
Evolution
Adaptation
Revolution
Reconstruction
, C721 Change Management - WGU
Proactive and Reactive Responses - ✔✔ correct answer Proactive change involves actively attempting to
make alterations to the workplace and its practices. Companies that take a proactive approach to change
are often trying to avoid a potential future threat or to capitalize on a potential future opportunity.
Reactive change occurs when an organization makes changes in its practices after some threat or
opportunity has already occurred.
Tichy's Model - ✔✔ correct answer Change forces
Managerial Areas
The Stakeholder Approach - ✔✔ correct answer Has the capacity to enable users to identify groups, their
"ethics" and how each affects and is affected by an organization's change. Originated as a strategic
management approach to address the "principle of who or what really counts."
Resource Dependency Theory - ✔✔ correct answer Organizations are dependent on the environments in
which they operate. Motivation of the leaders was to ensure the survival of the organization and
enhance its autonomy while maintaining stability.
Duncan's Model (environment-industry-organization fit) - ✔✔ correct answer Can be used to understand
an organization's existing environment and to diagnose the type of organization to which that
organization might move to increase its performance. The model is a simple "big picture" and
straightforward way of mapping an organization's fit with environmental uncertainty. The two
dimensions of environments are environmental change and environmental complexity.
Systems Contingency Model (congruence) - ✔✔ correct answer There's no one right or best strategy,
structure, or culture that can predict organizational success; effectiveness is defined by the "fit" or
congruence of these dimensions working together to meet environmental and competitive
requirements. Starts with the organization's vision, mission, and strategy.
3 Phases:
Input
Transformation
Output
Greiner's Organization Life Cycle Model - ✔✔ correct answer 5 Stages:
Type 1 Error - ✔✔ correct answer Happens when the environment is actually stable, but the leaders and
managers perceive it as turbulent and proceed to take unneeded actions to respond.
Type 2 Error - ✔✔ correct answer Happens when leaders and managers perceive the environment as
stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the
survival of the organization
Developmental Change - ✔✔ correct answer Involves an improvement of what already exists
Transitional Change - ✔✔ correct answer Consists of an implementation to achieve a known desired
state that is different from the existing one.
Transformational Change - ✔✔ correct answer Involves the emergence of a new, unknown state for the
organization.
Dunphy and Stace Model: - ✔✔ correct answer 4 Levels:
1. Fine Tuning
2. Incremental Adjustment
3. Modular Transformation
4. Corporate Transformation
Balogun and Hope-Hailey Model - ✔✔ correct answer Horizontal Axis: End Result
Vertical Axis: Nature of Change
Four Strategies:
Evolution
Adaptation
Revolution
Reconstruction
, C721 Change Management - WGU
Proactive and Reactive Responses - ✔✔ correct answer Proactive change involves actively attempting to
make alterations to the workplace and its practices. Companies that take a proactive approach to change
are often trying to avoid a potential future threat or to capitalize on a potential future opportunity.
Reactive change occurs when an organization makes changes in its practices after some threat or
opportunity has already occurred.
Tichy's Model - ✔✔ correct answer Change forces
Managerial Areas
The Stakeholder Approach - ✔✔ correct answer Has the capacity to enable users to identify groups, their
"ethics" and how each affects and is affected by an organization's change. Originated as a strategic
management approach to address the "principle of who or what really counts."
Resource Dependency Theory - ✔✔ correct answer Organizations are dependent on the environments in
which they operate. Motivation of the leaders was to ensure the survival of the organization and
enhance its autonomy while maintaining stability.
Duncan's Model (environment-industry-organization fit) - ✔✔ correct answer Can be used to understand
an organization's existing environment and to diagnose the type of organization to which that
organization might move to increase its performance. The model is a simple "big picture" and
straightforward way of mapping an organization's fit with environmental uncertainty. The two
dimensions of environments are environmental change and environmental complexity.
Systems Contingency Model (congruence) - ✔✔ correct answer There's no one right or best strategy,
structure, or culture that can predict organizational success; effectiveness is defined by the "fit" or
congruence of these dimensions working together to meet environmental and competitive
requirements. Starts with the organization's vision, mission, and strategy.
3 Phases:
Input
Transformation
Output
Greiner's Organization Life Cycle Model - ✔✔ correct answer 5 Stages:
