Ss24cxwb Cx Survey Dashboard UPDATED
Questions and CORRECT Answers
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage
and also ___________. - CORRECT ANSWER- not - on DealerCONNECT not-under the
Name pulldown menu not- by clicking the 9-dot "App" menu button
A dashboard type of report, which presents the data with interactive charts and graphs, is
designated by a _______ icon. - CORRECT ANSWER- Gauge
While in Card View, you can see the full survey response by clicking _________. - CORRECT
ANSWER- View Details
Intentionally providing inaccurate contact information in NVDR/COIN to prevent an unhappy
customer from receiving a survey is _________ interference. - CORRECT ANSWER- direct
If the available CX Survey Dashboard resources and bonus materials do not provide the answers
you seek, you should _____________. - CORRECT ANSWER- contact the InMoment
Dealer Help Desk via email, phone or web form
Response Rate is calculated by dividing the number of completed survey responses by the
___________. - CORRECT ANSWER- number of surveys delivered
Which tool gives you easy access to the most frequently used reports? - CORRECT ANSWER-
Field Reporting
In Disposition Reports, the "Not Delivered Reason" column helps you identify why a survey
email was not delivered. What can you do with that information? - CORRECT ANSWER-
Contact the customer for an updated email address, or have them opt-in to receive future surveys
The Net Promoter Score (NPS) is based on the responses to which question? - CORRECT
ANSWER- How likely are you to recommend this dealership?
Questions and CORRECT Answers
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage
and also ___________. - CORRECT ANSWER- not - on DealerCONNECT not-under the
Name pulldown menu not- by clicking the 9-dot "App" menu button
A dashboard type of report, which presents the data with interactive charts and graphs, is
designated by a _______ icon. - CORRECT ANSWER- Gauge
While in Card View, you can see the full survey response by clicking _________. - CORRECT
ANSWER- View Details
Intentionally providing inaccurate contact information in NVDR/COIN to prevent an unhappy
customer from receiving a survey is _________ interference. - CORRECT ANSWER- direct
If the available CX Survey Dashboard resources and bonus materials do not provide the answers
you seek, you should _____________. - CORRECT ANSWER- contact the InMoment
Dealer Help Desk via email, phone or web form
Response Rate is calculated by dividing the number of completed survey responses by the
___________. - CORRECT ANSWER- number of surveys delivered
Which tool gives you easy access to the most frequently used reports? - CORRECT ANSWER-
Field Reporting
In Disposition Reports, the "Not Delivered Reason" column helps you identify why a survey
email was not delivered. What can you do with that information? - CORRECT ANSWER-
Contact the customer for an updated email address, or have them opt-in to receive future surveys
The Net Promoter Score (NPS) is based on the responses to which question? - CORRECT
ANSWER- How likely are you to recommend this dealership?
