OPERATIONS MANAGEMENT
CREATING VALUE ALONG THE
SUPPLY CHAIN, 11TH EDITION
(RUSSELL) VERIFIED CHAPTERS 1 -
17, COMPLETE
,Operations2Management2CreatingqValue2Along2theqSupplyqChain
,TABLE OFCONTENTS 2 q
1qIntroductionqtoqOperationsqandqSupplyqChainqManagementq
2qQualityqManagement
3q Statisticalq ProcessqControl
S3q Operationalq Decision-
Makingq Tools:q Acceptanceq Samplingq4qProductqDesign
5 ServiceqDesign
6 ProcessesqandqTechnology
7 CapacityqandqFacilitiesqDesign
S7q Operationalq Decision-
Makingq Tools:q Facilityq Locationq Modelsq8qHumanqResources
S8qOperationalqDecision-
MakingqTools:qWorkqMeasurementq9qProjectqManagement
10 Supplyq Chainq Managementq Strategyq andq Design
11 GlobalqSupplyqChainqProcurementqandqDistribution
S11qOperationalqDecision-
MakingqTools:qTransportationqandqTransshipmentqModelsq12qForecasting
13qInventoryqManagement
S13qOperational2Decision-
MakingqTools:qSimulationq142SalesqandqOperationsqPlanning
S14qOperational2Decision-
MakingqTools:qLinearqProgrammingq15qResourceqPlanningqSyste
ms
16qLeanqProductionqSystemsq
17qScheduling
Operations2Management2CreatingqValue2Along2theqSupplyqChain
, Operations Management Creating Value Along the Supply Chain 11th EditionRoberta
q 2 2 q q q q 2 2 2 2
S. Russell, Bernard W. Taylor
q q 2 q
Concept Check Questions for Learning Objectives
2 q q q q
Chapterq1q–qIntroductionqto2OperationsqandqSupplyqChain2Management
The2OperationsqFunction
1. Theqoperationsq functionq interactsq with
a. Marketing
b. Suppliers
c. Humanqresources
d. Finance
e. Allqofqtheqabove
Difficulty:q EasyqAnswe
r:qd
2. Operationsqisqoftenqdescribedqas
a. theqcreativeqcoreqofqan2organization
b. aq transformationq process
c. theqsourceqofqfirmqprofitability
d. allqofqtheqabove
Difficulty:q EasyqAnswe
r:qb
The2Evolutionqof2Operations2and2Supply2Chain2Management
1. q helpedqtoqenableqtheqIndustrialqRevolution.
a. Linearqprogramming
b. Qualityqcircles
c. Interchangeableqparts
d. TheqInternet
Difficulty:q EasyqAnsw
er:qc
2. TheqPrinciplesqofqScientificqManagementqwereqproposedqby
a. AdamqSmith
b. HenryqFord
c. FrederickqTaylor
Operations2Management2CreatingqValue2Along2theqSupplyqChain