ASQ CSSBB Green Belt Study Guide
Questions and Answers Respectively.
Which of the following is a disadvantage of pre-control charts? - Correct Answer-They do
not provide information on how to reduce variability in a process.
Why is Six Sigma important in a business application? - Correct Answer-Customers are
demanding the use of Six Sigma in many industries.
Which of the following was the first documented organization to utilize Six Sigma as we
know it today? - Correct Answer-General Motors
What is the most common cause of a failed Six Sigma program in an organization? -
Correct Answer-Management's lack of commitment to real process improvement
Who developed the concept of what we call statistical process control (SPC)? - Correct
Answer-Walter A. Shewhart
The quality guru who created the 14 Points and the 7 Deadly Diseases was - Correct
Answer-W. Edwards Deming.
The cause and effect diagram, or fishbone diagram, was created by - Correct Answer-
Kaoru Ishikawa
Z Which of the following quality gurus wrote extensively about the three managerial
processes (quality planning, quality control, and quality key improvement)? - Correct
Answer-Joseph M. Juran
The key tool of a process approach when looking at issues is - Correct Answer-input
process output (IPO).
Which of the following three concepts are fundamental to the understanding of lean
thinking? - Correct Answer-Value, waste, and the process of creating value without waste
Questions and Answers Respectively.
Which of the following is a disadvantage of pre-control charts? - Correct Answer-They do
not provide information on how to reduce variability in a process.
Why is Six Sigma important in a business application? - Correct Answer-Customers are
demanding the use of Six Sigma in many industries.
Which of the following was the first documented organization to utilize Six Sigma as we
know it today? - Correct Answer-General Motors
What is the most common cause of a failed Six Sigma program in an organization? -
Correct Answer-Management's lack of commitment to real process improvement
Who developed the concept of what we call statistical process control (SPC)? - Correct
Answer-Walter A. Shewhart
The quality guru who created the 14 Points and the 7 Deadly Diseases was - Correct
Answer-W. Edwards Deming.
The cause and effect diagram, or fishbone diagram, was created by - Correct Answer-
Kaoru Ishikawa
Z Which of the following quality gurus wrote extensively about the three managerial
processes (quality planning, quality control, and quality key improvement)? - Correct
Answer-Joseph M. Juran
The key tool of a process approach when looking at issues is - Correct Answer-input
process output (IPO).
Which of the following three concepts are fundamental to the understanding of lean
thinking? - Correct Answer-Value, waste, and the process of creating value without waste
