C208 FINAL ASSESSMENT EXAM QUESTIONS WITH CORRECT ANSWERS ALL VERIFIED BY AN EXPERT A+ GRADED (LATEST UPDATE)

Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? - ANS a)Unfreezing b)Changing c)Freezing d)Refreezing D Which of the following does not characterize the management style known as empowerment? - ANS a)Delegation b) Use of teams c) Reliance on hierarchy d) Autonomy of workers C What is the first step in John Kotter's eight-step process for transformational change? - ANS a) Form a guiding coalition b) Create a vision c) Establish a sense of urgency d) Empower others to act C Which of the following is not an explanation for why people resist change at work? - ANS a) Defensive managers who create an expectation of negative change. b) Fear of change that will hurt them through layoffs, unpleasant new responsibilities. c) Resentment over being forced to accept change. d) Management has explained and demonstrated the need for change. D Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? - ANS a) They help to create a feeling of progress as well as an opportunity to reward employees. b) They justify the change effort for senior management. c) They allow old ways to be retired. d) None of the above A The development of the Internet is an example of ____________. - ANS a) common innovation b) incremental innovation c) semi-radical innovation d) radical innovation D Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being rewarded by the organization for doing so? - ANS a) Unfreezing b) Refreezing c) Changing d) None of the above B Which of the following is not one of the four stages of change in the Black and Gregersen model? - ANS a) Do the right thing and do it well. b) Discover that the right thing is now the wrong thing. c) Do the new right thing, and do it fairly well at first. d) Eventually do the new right thing well. C Sustaining organizational change through continued focus occurs during which step in the ADKAR model? - ANS a) Desire b) Awareness c)Reinforcement d) Ability