Detailed ASQ CSSBB Exam Prep Questions with
Correct Answers -Latest Update 2024-2025.
Deming's Fourteen Points - Correct Answer-
1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by
working with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual
rating or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation.
Joseph Juran - Correct Answer-Wrote Quality Control Handbook, 1951
Viewed quality as fitness-for-use
Quality trilogy- quality planning, quality control, quality improvement
Juran Quality Framework - Correct Answer-Quality planning, quality control, and quality
improvement
Armand Feigenbaum - Correct Answer-Introduced concept of total quality control
Taught that the customer defines quality
, Kaoru Ishikawa - Correct Answer-Cause-and-effect diagram
Quality circles
Recognized the internal customer
Genichi Taguchi - Correct Answer-Focused on product design quality. Developed
Taguchi loss function.
Dorian Shainin - Correct Answer-Developed statistical engineering
Worked as reliability consultant for NASA Apollo
Lean - Correct Answer-Focuses on waste reduction
Six Sigma Methodology - Correct Answer-Data driven improvement with goal of 3.4
DPPM
Porter's Five Forces - Correct Answer-The model which suggests that the profit potential
for companies is influenced by the interaction of five competitive forces:
1. rivalry in the market
2. threat of substitutes
3. customer power
4. supplier power
5. new player threat
Portfolio analysis - Correct Answer-The process by which management evaluates the
products and businesses that make up the company.
1. Study basic principles involved.
2. Outline family of products based on those principles.
3. List modules required for those products.
4. Make a matrix of functions and product modules.
5. Use the matrix to decide what to make.
Correct Answers -Latest Update 2024-2025.
Deming's Fourteen Points - Correct Answer-
1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by
working with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual
rating or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation.
Joseph Juran - Correct Answer-Wrote Quality Control Handbook, 1951
Viewed quality as fitness-for-use
Quality trilogy- quality planning, quality control, quality improvement
Juran Quality Framework - Correct Answer-Quality planning, quality control, and quality
improvement
Armand Feigenbaum - Correct Answer-Introduced concept of total quality control
Taught that the customer defines quality
, Kaoru Ishikawa - Correct Answer-Cause-and-effect diagram
Quality circles
Recognized the internal customer
Genichi Taguchi - Correct Answer-Focused on product design quality. Developed
Taguchi loss function.
Dorian Shainin - Correct Answer-Developed statistical engineering
Worked as reliability consultant for NASA Apollo
Lean - Correct Answer-Focuses on waste reduction
Six Sigma Methodology - Correct Answer-Data driven improvement with goal of 3.4
DPPM
Porter's Five Forces - Correct Answer-The model which suggests that the profit potential
for companies is influenced by the interaction of five competitive forces:
1. rivalry in the market
2. threat of substitutes
3. customer power
4. supplier power
5. new player threat
Portfolio analysis - Correct Answer-The process by which management evaluates the
products and businesses that make up the company.
1. Study basic principles involved.
2. Outline family of products based on those principles.
3. List modules required for those products.
4. Make a matrix of functions and product modules.
5. Use the matrix to decide what to make.
