NRF Customer Service and Sales (2025)
Part 1 UPDATED Questions And
CORRECT Answers
active listening - CORRECT ANSWER✔✔- the practice of hearing and understanding what
a speaker is saying out loud and any messages suggested behind the words
Add-on services - CORRECT ANSWER✔✔- available services for specific product
purchases that customers can opt for (Payment options, product modifications, or other ways
customers can protect their purchases)
analytical communication style - CORRECT ANSWER✔✔- A communication style in
which a person tends to ask a lot of questions and behave methodically.
breakaway statements - CORRECT ANSWER✔✔- phrases used to smooth the transition
between one customer and the next one ( ex- 'Would it be OK if I grab a few items for
another customer)
Company Brand - CORRECT ANSWER✔✔- the overall impression gathered from
information that is seen, heard, and experienced by customers who encounter a business, its
products and its services
Company culture - CORRECT ANSWER✔✔- A company's behavior, attitudes, values, and
habits.
Cross- selling - CORRECT ANSWER✔✔- selling additional products or services to an
existing customer- may contribute to a better or more complete experience for the customer
demographic data - CORRECT ANSWER✔✔- statistical data about the characteristics of a
population, such as the age, gender and income of the people within the population
follower - CORRECT ANSWER✔✔- a shopper who wants to find out what's trendy before
making a purchase. often look for established brands.
Part 1 UPDATED Questions And
CORRECT Answers
active listening - CORRECT ANSWER✔✔- the practice of hearing and understanding what
a speaker is saying out loud and any messages suggested behind the words
Add-on services - CORRECT ANSWER✔✔- available services for specific product
purchases that customers can opt for (Payment options, product modifications, or other ways
customers can protect their purchases)
analytical communication style - CORRECT ANSWER✔✔- A communication style in
which a person tends to ask a lot of questions and behave methodically.
breakaway statements - CORRECT ANSWER✔✔- phrases used to smooth the transition
between one customer and the next one ( ex- 'Would it be OK if I grab a few items for
another customer)
Company Brand - CORRECT ANSWER✔✔- the overall impression gathered from
information that is seen, heard, and experienced by customers who encounter a business, its
products and its services
Company culture - CORRECT ANSWER✔✔- A company's behavior, attitudes, values, and
habits.
Cross- selling - CORRECT ANSWER✔✔- selling additional products or services to an
existing customer- may contribute to a better or more complete experience for the customer
demographic data - CORRECT ANSWER✔✔- statistical data about the characteristics of a
population, such as the age, gender and income of the people within the population
follower - CORRECT ANSWER✔✔- a shopper who wants to find out what's trendy before
making a purchase. often look for established brands.
