1
, Test Bank HUMAN RESOURCES MANAGEMENT IN CANADA
m m m m
TEST BANK BY DESSLER G., COLEN
m m m m m m
MULTIPLE m CHOICE. m Choose m the m one m alternative m that m best m completes m the m statement m or m answers m the
m question.
1) Human m resources m management m refers m to: 1) m
A) all m managerial m activities.
B) concepts m and m techniques m used m in m leading m people
m at m work.
C) concepts m and m techniques m for m organizing m work
m activities.
D) management m techniques m for m controlling m people m at
m work.
E) the m management m of m people m in m organizations.
2) The m knowledge, m education, m training, m skills, m and m expertise m of m a m firmʹs m workers 2) m
m is m known m as:
A) physical m capital.
B) managementʹs m philosophy.
C) production m capital.
D) human m capital.
E) cultural m diversity.
3) Human m resources m practices m that m support m strategy 3) m
m include:
A) performance m management.
B) rewards m practices.
C) staffing m practices.
D) policies m and m procedures.
E) production m scheduling.
4) A mcompany mutilizes ma msystem mto mmeasure mthe mimpact mof mHuman mResources mwhich 4) m
mbalances mmeasures mrelating mto mfinancial mresults, mcustomers, minternal mbusiness mprocesses
mand mhuman mcapital mmanagement. mThis msystem mis mknows mas mthe:
A) HRIS.
B) Human m Capital m Index.
C) balanced m strategy.
D) balanced m scorecard.
E) none m of m the m above.
5) You mhave mbeen mtasked mwith mbuilding memployee mengagement mat mthe mfirm myou mwork 5) m
mfor. mStrategic mhuman mresources minitiatives myou mwould mconsider mimplementing minclude:
A) employee m recognition m programs.
B) employee m recognition m programs m and m management m development m programs.
C) job m design m indicators.
D) diversity m programs.
E) employee m relations m activity.
6) HR mdepartment mstaff mmembers mare mtraditionally minvolved min mkey moperational B) i
mresponsibilities. mWhich m of mthe mfollowing mis man moperational mresponsibility?
n
A) setting m goals m and m objectives t
e
2
, rpreting m human m right m laws 6) m
C) collecting m metrics
D) analyzing m metrics
E) interpreting m health m and m safety m legislation
3
, 7) Being mcompletely mfamiliar mwith memployment mlegislation, mHR mpolicies mand mprocedures, 7) m
mcollective magreements, mand mthe moutcome mof mrecent marbitration mhearings mand mcourt
mdecisions mis mmost mclosely mrelated mwith mwhich mof mthe mfollowing mHR mactivities?
A) serving mas ma mconsultant
B) formulating m policies m and m procedures
C) offering m advice
D) providing m services
E) serving m as ma m change m agent
8) The mpractice mof mcontracting mwith moutside mvendors mto mhandle mspecified mfunctions mon ma 8) m
mpermanent mbasis mis mknown mas
A) contract m administration.
B) payroll m and m benefits m administration.
C) hiring m temporary m employees.
D) outsourcing.
E) labour-management m relations.
9) The mcompanyʹs mplan mfor mhow mit mwill mbalance mits minternal mstrengths mand mweaknesses 9) m
mwith mexternal mopportunities mand mthreats min morder mto mmaintain mcompetitive madvantage
mis mknown mas
A) environmental m scanning.
B) HR m strategy.
C) policies m and m procedures.
D) strategy.
E) none m of m the m above.
10) Rita mis mthe mHR mDirector mof ma mmanufacturing mcompany. mShe mrecently mundertook mresearch 10) m
mto midentify mcompetitor mcompensation mand mincentive mplans, minformation mabout mpending
mlegislative mchanges mand mavailability mof mtalent min mthe mlabour mmarket mfor mthe mupcoming
mstrategic mplanning mmeeting. mRita mwas mconducting:
A) environmental m scanning.
B) an m external m market m survey.
C) an m employee m engagement m survey.
D) an m envrionmental m study.
E) an m external m opportunities/threats m study.
11) The mHR mmanager mof mSmith m& mYu mcompany mwas mheavily minvolved min ma mdownsizing 11) m
mexercise mof mthe mcompanyʹs msales mforce mdue mto man meconomic mdownturn. mHe mwas malso
minvolved min marranging mfor moutplacement mservices mand memployee mretention mprograms mas
mwell mas mrestructuring mof mthe mbusiness mfollowing mthe mdownsizing. mThis mis man mexample
mof mHRʹs mrole min:
A) environmental m scanning m and m executing m strategy.
B) environmental m scanning.
C) executing m strategy.
D) operational m activities.
E) formulating m strategy.
4
, Test Bank HUMAN RESOURCES MANAGEMENT IN CANADA
m m m m
TEST BANK BY DESSLER G., COLEN
m m m m m m
MULTIPLE m CHOICE. m Choose m the m one m alternative m that m best m completes m the m statement m or m answers m the
m question.
1) Human m resources m management m refers m to: 1) m
A) all m managerial m activities.
B) concepts m and m techniques m used m in m leading m people
m at m work.
C) concepts m and m techniques m for m organizing m work
m activities.
D) management m techniques m for m controlling m people m at
m work.
E) the m management m of m people m in m organizations.
2) The m knowledge, m education, m training, m skills, m and m expertise m of m a m firmʹs m workers 2) m
m is m known m as:
A) physical m capital.
B) managementʹs m philosophy.
C) production m capital.
D) human m capital.
E) cultural m diversity.
3) Human m resources m practices m that m support m strategy 3) m
m include:
A) performance m management.
B) rewards m practices.
C) staffing m practices.
D) policies m and m procedures.
E) production m scheduling.
4) A mcompany mutilizes ma msystem mto mmeasure mthe mimpact mof mHuman mResources mwhich 4) m
mbalances mmeasures mrelating mto mfinancial mresults, mcustomers, minternal mbusiness mprocesses
mand mhuman mcapital mmanagement. mThis msystem mis mknows mas mthe:
A) HRIS.
B) Human m Capital m Index.
C) balanced m strategy.
D) balanced m scorecard.
E) none m of m the m above.
5) You mhave mbeen mtasked mwith mbuilding memployee mengagement mat mthe mfirm myou mwork 5) m
mfor. mStrategic mhuman mresources minitiatives myou mwould mconsider mimplementing minclude:
A) employee m recognition m programs.
B) employee m recognition m programs m and m management m development m programs.
C) job m design m indicators.
D) diversity m programs.
E) employee m relations m activity.
6) HR mdepartment mstaff mmembers mare mtraditionally minvolved min mkey moperational B) i
mresponsibilities. mWhich m of mthe mfollowing mis man moperational mresponsibility?
n
A) setting m goals m and m objectives t
e
2
, rpreting m human m right m laws 6) m
C) collecting m metrics
D) analyzing m metrics
E) interpreting m health m and m safety m legislation
3
, 7) Being mcompletely mfamiliar mwith memployment mlegislation, mHR mpolicies mand mprocedures, 7) m
mcollective magreements, mand mthe moutcome mof mrecent marbitration mhearings mand mcourt
mdecisions mis mmost mclosely mrelated mwith mwhich mof mthe mfollowing mHR mactivities?
A) serving mas ma mconsultant
B) formulating m policies m and m procedures
C) offering m advice
D) providing m services
E) serving m as ma m change m agent
8) The mpractice mof mcontracting mwith moutside mvendors mto mhandle mspecified mfunctions mon ma 8) m
mpermanent mbasis mis mknown mas
A) contract m administration.
B) payroll m and m benefits m administration.
C) hiring m temporary m employees.
D) outsourcing.
E) labour-management m relations.
9) The mcompanyʹs mplan mfor mhow mit mwill mbalance mits minternal mstrengths mand mweaknesses 9) m
mwith mexternal mopportunities mand mthreats min morder mto mmaintain mcompetitive madvantage
mis mknown mas
A) environmental m scanning.
B) HR m strategy.
C) policies m and m procedures.
D) strategy.
E) none m of m the m above.
10) Rita mis mthe mHR mDirector mof ma mmanufacturing mcompany. mShe mrecently mundertook mresearch 10) m
mto midentify mcompetitor mcompensation mand mincentive mplans, minformation mabout mpending
mlegislative mchanges mand mavailability mof mtalent min mthe mlabour mmarket mfor mthe mupcoming
mstrategic mplanning mmeeting. mRita mwas mconducting:
A) environmental m scanning.
B) an m external m market m survey.
C) an m employee m engagement m survey.
D) an m envrionmental m study.
E) an m external m opportunities/threats m study.
11) The mHR mmanager mof mSmith m& mYu mcompany mwas mheavily minvolved min ma mdownsizing 11) m
mexercise mof mthe mcompanyʹs msales mforce mdue mto man meconomic mdownturn. mHe mwas malso
minvolved min marranging mfor moutplacement mservices mand memployee mretention mprograms mas
mwell mas mrestructuring mof mthe mbusiness mfollowing mthe mdownsizing. mThis mis man mexample
mof mHRʹs mrole min:
A) environmental m scanning m and m executing m strategy.
B) environmental m scanning.
C) executing m strategy.
D) operational m activities.
E) formulating m strategy.
4
