Lenovo Service (RWSW200) UPDATED
ACTUAL Questions and CORRECT
Answers
What is the first phase of the Onsite Service process? - CORRECT ANSWER✔✔- Service
Acknowledgement
Service technicians are expected to monitor which site to take service courses for new
products? - CORRECT ANSWER✔✔- Lenovo Learning
When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap? -
CORRECT ANSWER✔✔- During any repairs
Which of the following is an example of a Customer Replaceable Unit (CRU) for a desktop
computer? - CORRECT ANSWER✔✔- Keyboard
Once onsite, which of the following is necessary for Service Technicians to comply with
Customer Safety and Security Procedures? (Select all that apply) - CORRECT
ANSWER✔✔- Present a Photo ID
You are working onsite performing a repair on a Lenovo ThinkCentre. While you are
performing the repair, you receive a phone call from a friend you are planning to spend the
weekend with. What is the correct way to maintain professionalism and deal with the phone
call? - CORRECT ANSWER✔✔- Wait until you have finished the repair and are no longer
on the job to return the call.
You have been dispatched on a call to replace the main assembly board on a laptop. When
you arrive onsite and start to do the repair, you notice the serial number does not match the
information in the Service Order (SO). Which of the following is the best way to resolve the
matter? - CORRECT ANSWER✔✔- Escalate the issue to the Contact Center for assistance
on the best course of action.
Where can the suggested path of study to prepare for the authorization exam be found? -
CORRECT ANSWER✔✔- Learning plans
ACTUAL Questions and CORRECT
Answers
What is the first phase of the Onsite Service process? - CORRECT ANSWER✔✔- Service
Acknowledgement
Service technicians are expected to monitor which site to take service courses for new
products? - CORRECT ANSWER✔✔- Lenovo Learning
When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap? -
CORRECT ANSWER✔✔- During any repairs
Which of the following is an example of a Customer Replaceable Unit (CRU) for a desktop
computer? - CORRECT ANSWER✔✔- Keyboard
Once onsite, which of the following is necessary for Service Technicians to comply with
Customer Safety and Security Procedures? (Select all that apply) - CORRECT
ANSWER✔✔- Present a Photo ID
You are working onsite performing a repair on a Lenovo ThinkCentre. While you are
performing the repair, you receive a phone call from a friend you are planning to spend the
weekend with. What is the correct way to maintain professionalism and deal with the phone
call? - CORRECT ANSWER✔✔- Wait until you have finished the repair and are no longer
on the job to return the call.
You have been dispatched on a call to replace the main assembly board on a laptop. When
you arrive onsite and start to do the repair, you notice the serial number does not match the
information in the Service Order (SO). Which of the following is the best way to resolve the
matter? - CORRECT ANSWER✔✔- Escalate the issue to the Contact Center for assistance
on the best course of action.
Where can the suggested path of study to prepare for the authorization exam be found? -
CORRECT ANSWER✔✔- Learning plans
