QI102 QUESTIONS AND ANSWERS
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers- PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - Answers- Measure to
see if the change led to improvement.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers- Aims, measures, changes
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
Which of the following is the most effective aim statement for this project? - Answers-
Within three months, 90 percent of patients will show up for their appointments.
Having a clear aim statement is important in quality improvement work because: -
Answers- Aim statements provide a clear and specific goal for the team or organization
to reach.
An aim statement should include the following: - Answers- Numeric goals, specific time
frame, and the patient population or system affected
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
During a team meeting, Brenda's team members review her aim statement. Which of
the following comments from a team member would most strongly suggest Brenda has
selected an appropriate aim? - Answers- "It feels like a very meaningful project for both
the patients and the practice."
A good aim statement helps improvement teams answer which question from the Model
for Improvement? - Answers- What are we trying to accomplish?
As a nurse manager of a medicine unit in an academic hospital, you're aware that your
unit has a high rate of patient readmissions. In fact, 36 percent of the patients
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers- PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do? - Answers- Measure to
see if the change led to improvement.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - Answers- Aims, measures, changes
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
Which of the following is the most effective aim statement for this project? - Answers-
Within three months, 90 percent of patients will show up for their appointments.
Having a clear aim statement is important in quality improvement work because: -
Answers- Aim statements provide a clear and specific goal for the team or organization
to reach.
An aim statement should include the following: - Answers- Numeric goals, specific time
frame, and the patient population or system affected
Brenda, the office manager at a dental practice, noticed many patients were missing
their appointments. With the support of her colleagues, she decided to conduct a small
improvement project to improve the process for reminding patients of upcoming visits,
with the goal of having fewer "no shows."
During a team meeting, Brenda's team members review her aim statement. Which of
the following comments from a team member would most strongly suggest Brenda has
selected an appropriate aim? - Answers- "It feels like a very meaningful project for both
the patients and the practice."
A good aim statement helps improvement teams answer which question from the Model
for Improvement? - Answers- What are we trying to accomplish?
As a nurse manager of a medicine unit in an academic hospital, you're aware that your
unit has a high rate of patient readmissions. In fact, 36 percent of the patients
